BUY AT YOUR OWN RISK! I ordered a watch about a month ago from Bonvier and to my surprise it still has not came. The shipping information they give you is simply not informative enough to exactly kn... See more
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Absolutely appalling company. Like many others on here I ordered and paid for a watch as a birthday gift in May 2020, paid extra for express shipping, and am still waiting. Many emails later and there... See more
Kundenservice ist eine Katastrophe! Ich habe vor über zwei Monaten bestellt und bisher immer noch keine Antwort geschweige denn Ware bekommen. Dear Bonvier Team, I reached out to you o... See more
It’s almost been two weeks since I have contacted costumer service and they still haven’t gotten back to me. I was told on trustpilot that they would get back to me which they still haven’t. I still... See more
Company details
Information provided by various external sources
Welcome to the official website of Bonvier Watches. We sell exclusive watches with an elegant and timeless design. Order online directly in our shop.
Contact info
NON-PROFESSIONAL AND NOT SERIOUS
on the site all the watches are immediately available, only after you have paid more than 100 euros they tell you that they are not available but that they will provide as soon as possible, but after 20 days I have not received anything yet. ABSOLUTELY NON-PROFESSIONAL AND NOT SERIOUS, I WILL NEVER BUY AGAIN.
12 November 2019
Unprompted review
Reply from Bonvier
Dear Alessio,
All our models are available for immediate dispatch. I have personally contacted UPS Express about your package and they are looking for it. It must be lost which is out of our control. I will make sure a new package is sent out immediately tomorrow morning with the next pick-up. The model you have ordered is in stock at our distribution.
We are very sorry about this and I will make sure there is a nice extra gift in your package due to this. I understand and the wait is not acceptable at all.
I will get back to the e-mail I replied to earlier.
Thank you.
Best regards,
Michael Carrier
Customer Service
Amazing quality and elegance,faster…
Amazing quality and elegance,faster shipping from Sweden.I’ll buy for sure another one.
11 November 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Quick shipping and good quality product.
11 November 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Good experience
The service was excellent. The watch is absolutely stunning, love it!
11 November 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
no update regarding the shipping
no update regarding the shipping. only "consignment was created"
11 November 2019
Unprompted review
Reply from Bonvier
Hello Dominic,
Thank you for your order.
I will send over the correct tracking number to you, all our orders are shipped out. I will get back to the e-mail I replied to before and send the correct one. UPS Express are trying to deliver the package to you in Austria.
Thank you.
Best regards,
Michael Carrier
Customer Service
Michael and his team couldn’t of done…
Michael and his team couldn’t of done anymore to ensure the service was nothing less than excellent.
11 November 2019
Unprompted review
Reply from Bonvier
Thank you, much appreciated.
Best regards,
Michael Carrier
Customer Service
Order 26th Oktoberfest
I did my order on 26th October, but I did’t get any information about it. Where is my watch? Where is my money?
9 November 2019
Unprompted review
Reply from Bonvier
Hello Francesco,
Thank you for your order and request.
The model you have ordered is temporarily sold out and on pre-order at the moment. It is our most popular model and next delivery for this model is in January. It is written on the product image and in the description text. We are sorry if that was not stated clear enough.
As soon as your order is dispatched you will receive full tracking directly to your e-mail from UPS Express.
I have sent you an e-mail also where you can choose to either wait for your package, change model or cancel your order.
Please let us know if you have any questions.
Thank you.
Best regards,
Michael Carrier
Customer Service
Excellent!!!
9 November 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
very satisfied
My BF is very happy with the watch. It fits perfectly on his hand.
Highly recommended !!!
Thank you Michael Carrier for your service!
7 November 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Great quality
Great quality, great customer service. Highly recommended.
5 November 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Satisfaction 100%
I got the cavour white a few days ago. The price is not so big taking into consideration how beautiful and elegant it is. It is just a piece of art. Thank you Bonvier
5 November 2019
Unprompted review
Reply from Bonvier
Thank you very much for sharing.
Best regards,
Michael Carrier
Customer Service
Hello, I am extremely upset with the delivery problems.
Hello,
I personally am super disappointed because of the delivery problems Bonvier seems to have. I placed my order over to weeks ago and after asking what went wrong and why I did not receive a tracking number I got one but there is still no progress. After asking again I was told the watch I ordered is often ordered and the shipment will delay I wonder if I will get the watch at all. Also I think they should not advertise it online for sale if they don’t even have it in stock!
I planned it as an important gift and now there’s 109€ gone and I had no gift and am extremely disappointed.
4 November 2019
Unprompted review
Reply from Bonvier
Hello Samira,
Thank you for your order and request.
I think your package might have come back unclaimed from DHL Express. We received several packages this morning.
We have a new package registered in your name that is on it’s way to you now with express service. I will get back to you by e-mail again also.
Thank you.
Kind regards,
Michael Carrier
Customer Service
Great service and nice watches
First I had some problems with the delivery, so I sent Bonvier an email to ask what was going wrong. Michael from customer service explained the problem and apologized for the long wait. A couple days later I received my order and they even added an extra nice gift watch to compensate me because of the long wait. The watches are very nice and of good quality. Defeniltely would order here again!
29 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Great service and watch
Two weeks ago I ordered my watch at bonvier.com. Something went wrong with the delivery so I sent them an email and they did everything to solve it. Great service and the watch is beautiful. Next time I need a watch I will definitely order it here.
26 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
It's been almost 12 days since I…
It's been almost 12 days since I ordered a Bonvier watch. It was supposed to be delievered in 3-7 working days. My purchase was supposed be a promised gift. Now, I have nothing to give.
What's more, no response from the customer service to my mails. Very dissapointed.
In your reply you say goods are in uk and ups are trying to deliver it, is not true you haven't release the goods to ups,all you have done is created a label for delivery..and still no reply to any of my emails..extremely poor service. sort it out.
25 October 2019
Unprompted review
Reply from Bonvier
Edit;
Hello Pradeep,
We have responded your e-mail. We are immediately looking into your package now. This model is in stock and all orders are shipped out on it, so it is very strange. Worst case scenarion it is lost and we immediately proceed with 24hr delivery at next pick up. We are sorting it out now!
Thank you.
Kindest regards,
Lukas Rossi
Customer Service
Original;
Hello Pradeep,
Thank you for your order and request.
UPS Express are trying to deliver the package to you in the UK. Order confirmation and full tracking is already sent out to your e-mail. I will send the tracking to you again as you might have missed it.
Thank you.
Best regards,
Michael Carrier
Customer Service
Amazing!!
Amazing!!! Thank you for the quality of the product and the efficiency in delivery and service. Congratulations and thank you for the gift.
25 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
Excellent
Excellent – no reservations, I would recommend this company to anyone.
24 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
best customer service I have ever had to deal with.
I had some issue with the shipping, but their costumer service was was very helpful and always answered my questions no matter how much I asked.
Love my new watch.
24 October 2019
Unprompted review
Reply from Bonvier
Thank you very much. Highly appreciated.
Best regards,
Michael Carrier
Customer Service
great watches and great service
I had some issue with the shipping, but their costumer service was really nice to me and I can tell there watches are beautiful and of great quality for the price.
23 October 2019
Unprompted review
Reply from Bonvier
Thank you very much.
Best regards,
Michael Carrier
Customer Service
A small communication issue
A small communication issue at the beginning, but on a whole a good experience and customer service is great.
Looking forward to receiving the watches.
Thank you Michael!
23 October 2019
Unprompted review
Reply from Bonvier
Thank you very much Liberty.
Best regards,
Michael Carrier
Customer Service
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