BonneBouffe Reviews 

340
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Consumers are genuinely very happy with the overall service, frequently mentioning the exceptionally fast delivery times and the meticulous packaging that ensures fragile goods arrive safely. Furthermore, buyers truly appreciate the fantastic selection of authentic, premium specialty items that are otherwise difficult to find locally. However, some customers also noted occasional issues regarding product freshness and overall condition. A few people experienced receiving specific fresh produce items that were disappointing, such as soft vegetables or goods nearing their expiry date, which unfortunately slightly detracted from their everyday online shopping purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as authentic, delicious, and... See more

Quality

Users describe positive interactions with quality, consistently praising the exceptional items and authentic... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the impressive speed and... See more

Service

Clients share positive opinions on service, noting that it feels personal and consistently meets high... See more

Order

Reviewers mention positive feedback about order, consistently praising the swift delivery and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more

Rated 5 out of 5 stars

Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more

Company replied

Rated 5 out of 5 stars

Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward t... See more

Rated 5 out of 5 stars

Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more

Company replied


Company details

  1. Food Products Supplier
  2. Catering Food and Drink Supplier
  3. Cheese Shop
  4. Confectionery
  5. Dairy Supplier
  6. Online Food Ordering Service

Written by the company

At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online


Contact info

4.8

Excellent

TrustScore 5 out of 5

340 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(340)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recommend this company and the alcohol free French wine they sell.

Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positively -that's the second different one to do that. He also told me that his colleagues had admired the idea as well.
The alcohol free French wine is very nice including a different bottle I bought to try. I will be ordering more of that before long.

29 January 2026
BonneBouffe logo

Reply from BonneBouffe

Dear John, Thank you so much for taking the time to share your feedback regarding the straps, we really appreciate it. We are truly delighted that you are enjoying our Divin alcohol free range of wines ! Kind regards, Caroline

Rated 5 out of 5 stars

Great products

Great products, well packaged and reasonably priced.

26 January 2026
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Reply from BonneBouffe

Dear Roy, Thanks for your great feedback! Our team always takes great care while packing products and we are glad that you had a good shopping experience with us! Kind regards, Caroline

Rated 5 out of 5 stars

Ordered for the first time ready for…

Ordered for the first time ready for Christmas. Good selection of items, great products and efficient service.

3 November 2025
Unprompted review
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Reply from BonneBouffe

Thank you so much for your great feedback! We are glad that you had a good shopping experience with us and hope to serve you again soon! Kind regards, Caroline

Rated 5 out of 5 stars

Superb delivery

Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it's like baby powder fine, the fresh yeast comes in individually wrapped 42g blocks and once id vac packed the rest, popped them in the freezer for future use, brilliant ! I will most definitely be continuing to use bonnebouffe going forward, they have fantastic product on the website that im so looking forward to trying 😋. And .. incredibly good prices for authentic produce. Thank you so much, I am currently attempting to make french stick, so excited to have authentic produce to make it with. Top marks from moi 🥰👍🫶

15 January 2026
Unprompted review
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Reply from BonneBouffe

Dear Keri, Thank you so much for your wonderful feedback! We're thrilled to hear you're happy with our speedy delivery and quality products. Your enthusiasm truly made our day and we’re sure that your French sticks will turn out fantastic! Kind regards, Caroline

Rated 5 out of 5 stars

I'm very impressed by this company

I'm very impressed by this company, I placed my order online yesterday and received the goods early this morning! Everything was carefully packaged and arrived in perfect condition.

15 January 2026
Unprompted review
BonneBouffe logo

Reply from BonneBouffe

Dear Ann, Thanks for your great feedback! Our team always takes great care while packing products and we are glad that you had a good shopping experience with us! Kind regards, Caroline

Rated 5 out of 5 stars

French cuisine at its best.

Fast delivery, very well packed. Great selection of luxury food and kitchen ware. I spend about £50 a month treating myself and family to French cuisine at its affordable best.

15 January 2026
Unprompted review
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Reply from BonneBouffe

Dear David, Thank you so much for your lovely feedback! We are delighted that you enjoy our products and look forward to serving again soon! Kind regards, Caroline

Rated 5 out of 5 stars

Bonne-Bisque!

As a lover of French Seafood Bisques I've found a 'vrai ami' in BonneBouffe. The product quality, website and delivery service are all excellent. Very highly recommended for all those who appreciate high quality food not found in mainstream supermarkets and for those living outside Metropolitan cities.

13 January 2026
Unprompted review
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Reply from BonneBouffe

Dear Linda, Thank you for the great feedback! We are glad to hear that you like our seafood products as we take care in sourcing great products for our customer to enjoy and add new products regularly. Kind regards, Caroline

Rated 4 out of 5 stars

is a great site for Francophiles…

This is a great site for Francophiles in UK.
The tempting French food available in UK is not to be missed,
The food should be enjoyed with a Glass of French or French Swiss wine.

15 January 2026
Unprompted review
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Reply from BonneBouffe

Dear Ronald, Thank you very much for your lovely feedback; we are glad that we can provide that taste of France! Do you know that you can also keep up to date with special offers and new products by subscribing to our newsletter? Kind regards, Caroline

Rated 5 out of 5 stars

quail eggs

I would definitely recommend. Good price and great service. I bought quail eggs for christmas - Delivered promptly and very well protected for delivery, with only one breakage out of 72.

17 December 2025
Unprompted review
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Reply from BonneBouffe

Dear Caroline, Thank you for taking the time to share your experience with others. Our team always takes great care while packing products, so we are glad to hear that your order reached you safely. Kind regards, Caroline

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. Very well packaged. Great value products. Will definitely use this company again.

2 January 2026
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Reply from BonneBouffe

Dear Marilyn, Thank you very much for your lovely feedback! We are truly delighted that you enjoy our products and had a good shopping experience with us ! Kind regards, Caroline

Rated 3 out of 5 stars

Not what I had come to expect

I am afraid that in this instance the quality was far short of what I had come to expect. Some of the onions were soft which was disappointing but more so was that nearly all the garlic was green inside already and many were already sprouting.
I understand that it was the festive period but frankly, if you'd let me know there was an issue I may have waited. Or just chosen to accept it,

2 January 2026
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Reply from BonneBouffe

Dear David, Thank you for taking the time to share your feedback.
We sincerely apologise for the disappointment caused by the onions and garlic not meeting our usual standards, and for the inconvenience caused.
We see that we have been in touch with you and trust that the issue was resolved to your satisfaction, but please feel free to contact us again at bonjour@bonnebouffe.co.uk if there's anything else we can assist you with.
Kind regards, Caroline

Rated 5 out of 5 stars

Satisfied herb lover....

Arrived promptly and exactly what I was looking for, a particular brand of French herbs which I was unable to aquire this year. Did not go to France.

2 January 2026
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Reply from BonneBouffe

Dear Sean, Thank you for such great feedback. We aim to source items not readily available in the UK and we are delighted to hear that you enjoy our range of French Herbs! Do you know that you can also keep up to date with new products and special offers by subscribing to our newsletter? Kind regards, Caroline

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