Outstanding service. Next day delivery and items arrive individuals carefully packed. It feels like personal service. I’ve used this company for a few years for a range of food items and never been di... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order arrived on time and in one piece which is handy considering it was bottles of wine. Again the large and heavy box came with fabric carrying straps which the delivery driver commented on positiv... See more
Company replied
Authentic, quality ingredients through and through, fast delivery, couldn't ask for more. So good to get these sort of ingredients outside restaurant kitchen supplies. Loved using them, look forward t... See more
Superb delivery, very fast and efficient. I ordered my beautiful flour and fresh yeast 1 day and had my delivery within 1 day ! That's amazing 👏 🤩. And can I just say, the flour is beautiful, it... See more
Company replied
Company details
- Food Products Supplier
- Catering Food and Drink Supplier
- Cheese Shop
- Confectionery
- Dairy Supplier
- Online Food Ordering Service
Written by the company
At BonneBouffe we aim to source the finest ingredients from France and deliver them straight to you with a fast delivery. If you love cooking and eating authentic French food, you can rely on BonneBouffe to deliver what you need, just when you need it. Real French food, online
Contact info
Unit 27 Carlton Business Park - Carlton Road, TN23 1EF, Ashford, United Kingdom
- +441233660158
- bonjour@bonnebouffe.co.uk
- bonnebouffe.co.uk
4.8
Excellent
340 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I order fresh yeast from them regularly…
I order fresh yeast from them regularly and it always comes within the time they say and it’s so easy to fill in the order form
2 June 2026
Reply from BonneBouffe
Dear Elizabeth, Thank you so much for your great feedback! we are glad that you enjoy our ever popular Fresh Yeast! Kind regards, Caroline
All items came in perfect condition
All items came in perfect condition. Taste was first class highly recommended
2 June 2026
Reply from BonneBouffe
Dear Charles, Thank you so much for your taking the time to share your experience with others ! We're thrilled to hear you're happy with the quality of our products. Your recommendation means a lot to us! Kind regards, Caroline
Great quality and service
Great quality and service. Third order and items were sent very quickly. Quality has always been excellent.
1 June 2026
Packing and delivery 10/10
The 6 bottles were well packed so arrived in tact. Good delivery company so box arrived on time. My husband can't drink alcohol so this replacement Ouzo has gone down very well! So much so, we are having to buy another 6 bottles!
26 May 2026
Reply from BonneBouffe
Dear Cally, Thank you for your great feedback. We are delighted that you had a good shopping experience with us and are enjoying our Ricard Pacific drink ! Kind regards, Caroline
20kg of Celtic Seasalt delivered rapidly
20kg of Celtic Seasalt and some honey delivered rapidly to The Isle Of Wight, many thanks.
1 June 2026
Lovely products and delivered quickly
Lovely products and delivered quickly. Everything was well packed and plenty of ice packs to keep it cool. Would definitely recommend.
28 May 2026
My first order - excellent
This was my first order and I was impressed by the speed of delivery and the excellent packaging. Everything was as ordered, with long 'use by' dates. I'm happy to recommend BonneBouffe based on my experience.
27 May 2026
Reply from BonneBouffe
Dear David, Thank you for your great feedback. We are delighted that you had a good shopping experience with us and are thankful for your recommendation. We look forward to serving you again soon! Kind regards, Caroline
Fast delivery
27 May 2026
Condition of contents…
The cost of the items was good and the delivery was relatively quick, however the packaging did not protect the consignment sufficiently as almost every packet of biscuits (from the 1st 2 boxes opened - other boxes not yet opened) had broken biscuits.
However, we still ate the pieces as the taste had not been compromised.
26 May 2026
Reply from BonneBouffe
Dear Dan, Thank you for taking the time to share your feedback.
While our team always takes great care while packing products, damages can sometimes happen during transport, and we sincerely apologise for the inconvenience caused. Please don't hesitate to contact us directly at bonjour@bonnebouffe.co.uk if you ever have any issue with your order as we're always happy to help. Kind regards, Caroline
Right product delivered quickly and in…
Right product delivered quickly and in good condition.
27 April 2026
Top class yeast
Top class yeast, had been looking for yeast in this size since I had been living in Spain, have used several times now and will keep on using you. Great price fast delivery plus discounts. Couldn't ask for better.
1 May 2026
Excellent product, would make a great gift.
Excellent preserves in cute jars delivered quickly.
27 April 2026
Delighted to have come across this…
Delighted to have come across this store after searching for some hamper fillers. A very wide selection of brands and goods at very reasonable prices, delivery was very competitively priced and arrived promptly with all items carefully packed and in pristine condition. Would like to see more confectionary available but that’s my only tiny niggle. Have already repurchased and will continue to be a repeat customer.
30 March 2026
Reply from BonneBouffe
Dear Eloise, Thank you so much for such lovely feedback. We aim to source items not readily available in the UK and we are delighted to hear that you enjoy our products and services. Do you know that you can also keep up to date with new products and special offers by subscribing to our newsletter? Kind regards, Caroline
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.