Bonjour Residences - Apartments, Hotels, Aparthotels Reviews 34

My details were harvested by a spammer that they paid.
Getting regular notifications that bottom feeding spammers have harvested my details to sell them on to unsuspecting people. Not in any role that can influence anything and reading of the terrible experiences that others have had will stick with mainstream hotels booked by the office.

Great spacious flat in central Edinburgh - fantastic location for exploring the city.
Fan and the team are very responsive and make everyone feel very welcome.

Always a great time ! Thank you Fan and staff !
Location it’s unbeatable, the property has everything you may need for a comfortable and affordable stay , I recommend booking directly with them , so you can get the best deals , you won’t regret!

Cosy. I loved the plants 💜. Great location!!!

The apartment was easy to find, and welcoming from the moment we opened the door. It was very comfortable and had everything we needed, including an iron and ironing board - which we did need.
The location is absolutely perfect for exploring the centre of Edinburgh. Everything a visitor might want to see is within walking distance, and even the walk is enjoyable!

The location is very central and easy to get to all the main attractions. The rooms are spacious and facilities very well maintained. It was clean and communication was clear.

I’m satisfied with Bonjour Residences experience. The apartment was clean and bright, very close to the centre of Edinburgh. Check in and check out process was quick and smooth. I have a positive experience with this company and will use them again. Thank you!

Filthy run down apartment, dirty bedding, broken appliances and furniture, mould and not as advertised DO NOT BOOK I informed the company of my concerns immediately upon arrival and they took no action to rectify matters

The apartment is very centrally located and is well equipped. Quick response from the landlord to all inquiries. Easy check-in and check-out.

The location was beyond our expectation, their response to any quires was very fast.

Facility was clean and have all necessary items.

Very kind and fast comunication, we always had a perfect service. The appartment is nice and in a gorgeous position near the castle. We stayed there for the second time. We will go with this host the next time again .

This was a great flat for a family trip (two adults and two children in their early 20s) to Edinburgh.

The flat is centrally located, being only a few minutes’ walk from virtually all the major tourist sites: the Castle, the Royal Mile, Calton Hill, Princes Street Gardens, Dean Village, and the Royal Botanic Garden.

There are many, many excellent restaurants and bars close to the flat. There is also a Sainsbury’s grocery store nearby, and other shops - pharmacies and bookstores - close as well (on Princes Street).

The hosts were excellent. They were always very prompt, and clear, when responding to our emails, and shared clear information about check-in, etc. The flat was spotless upon our arrival, and we felt at home immediately.

The bar below the flat was never a problem. It can barely, if at all, be heard from the bedrooms, and, in any case, closes at 11 p.m. We never had any problem falling asleep.

We recommend this flat, and would stay there again.

I couldn't have asked for a better experience in the apartment we stayed in from Bonjour Residences! The apartment was in a convenient location in Holyrood with with walking access to most anywhere to the rest of downtown Edinburgh! From the time of booking, our host's communication was excellent. They sent multiple confirmations and had all of the check-in and checkout information emailed to me ahead of time. The host's were extremely accommodating and helpful every step of the way. Thank you so much, we can't wait to stay again!

Good experience

Stayed at Comely Bank property and very satisfactory. Plants inside are a big plus to me. Check-in and Check-out are smooth.

The apartment was as described and completely met our needs. Communication was efficient and joining instructions were easy to follow. The location is perfect for a visit to this beautiful city. The accommodation was clean and we had everything we needed.

We stayed in Infirmary street in Edinburgh flat 3. We had quite a few issues while we were there. There was no smoke alarm at the property I rang bonjour and they told me there was! They did eventually send someone out the following evening who installed a battery smoke alarm, and when we arrived back at the apartment at about 8pm our keys were not in the key box so I had to ring Bonjour again and wait outside in the cold for about 20mins for the man to bring them back! Surely holiday let properties have to meet basic legal safety standards before paying customers enter a property?? Sunday then was a new issue the electric kept going off for about 15mins at a time so we couldn’t use any facilities at all, nothing had tripped so I rang bonjour again they apparently sent someone out again. An alarm kept going off on the smart meter it was ridiculous we were there for 3 nights and the issues we had put a massive dampener on our weekend. I can’t believe holiday properties can be advertised that are not up to legal requirements this is peoples lives and something I find VERY concerning, The whole apartment was run down the one bed wasn’t fit for purpose it was broken and very uncomfortable for my 70 year old dad and stepmother. The other bedroom the shutters didn’t meet when closed so the light comes flooding in. I would definitely not recommend or go back to this property and would probably not use bonjour again if this is their acceptable standard.

With regards to your reply I reported everything to you as soon as it happened the only thing I didn’t report was the bed and shutters, the shutters look like they were knocked up with scrap MDF! I really can’t imagine you would have sorted that out in the 3 days we were there it took long enough to get a smoke alarm put up! I wasted enough of my 3 days there trying to sort out the issues.

The location is excellent near the city center! The rooms are all very spacious and clean! Everything was very tidy and communication was excellent and quick! The place is easy to find and easy to get in. It basically has everything that you would need for a short or a longer stay!