I use Bond Lovis every year for my Public Liability insurance. Initially I struggled to find a policy which suited my specific needs but Lorraine at Bond Lovis was able to find the right policy at a v... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been fortunate to have had Lorraine Thomas as our broker for a number of years; she has always been very friendly and helpful. Year after year, she has secured insurance cover that fulfils ou... See more
Company replied
The service is great, reminders and quotes arrive in plenty of time to make plans and it's easy to contact the team for advice. I've used the company for some years now and always find each member of... See more
Company replied
I am made to feel as if the person who deals with my annual renewal does care that I am looked after. Not a common felling as most companies seem to have become very impersonal.
Company replied
Company details
About BondLovis
Written by the company
Here at Bond Lovis we pride ourselves on being able to offer you a commitment to always provide the highest level of service combined with highly competitive rates and a wealth of insurance experience.
Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.
Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.
Reputations are not built overnight and we are proud of our roots tracing back to East London over 50 years ago. In 2004, Specialist car, home, van, commercial & fleet insurance brokers, Bond Lovis became part of the Prestige Holdings Group and Abbey Insurance Brokers. Abbey are one of the largest Insurance Brokers in Northern Ireland and has a huge network of clients.
Prestige are also a very large company and the group manages to meet all corners of the insurance world with it’s underwriting and retail operations providing all types of cover in UK and Eire across many different platforms. Bond Lovis now have the benefits of a huge National insurance operation whilst still being able to act as a provincial High Street broker.
Contact info
Alexander House, Honywood Road, SS14 3DS, Basildon, United Kingdom
- 08000 113 444
- enquiries@bondlovis.co.uk
- bondlovis.co.uk
Why not try us today for a quote
4.8
Excellent
130 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I use Bond Lovis every year for my…
I use Bond Lovis every year for my Public Liability insurance. Initially I struggled to find a policy which suited my specific needs but Lorraine at Bond Lovis was able to find the right policy at a very good price. The renewal each year is seamless. Thanks for your help :-)
8 January 2026
Reply from BondLovis
Thank you for your review and for choosing us year after year for you public liability insurance. We're really please to hear that Lorraine was able to find a policy that suited your needs. Your thanks will be passed onto her, and we look forward to helping you again in the future.
You went beyond my expectations and…
You went beyond my expectations and made it so easy.
9 January 2026
Reply from BondLovis
Thank you for your review. We're delighted to hear that we exceeded your expectations and made the process easy for you. We look forward to helping you again in the future.
Reply from BondLovis
Thank you for your review. We're glad you found our team efficient and easy to contact. We appreciate your feedback and look forward to assisting you again.
Reply from BondLovis
Thank you for your review. We're please to hear you found our service friendly and efficient. We look forward to helping you in the future.
The team saved me over a third off my…
The team saved me over a third off my renewal quote from an online provider, were prompt in doing so and were highly responsive. I would recommend BL to anyone looking for the best price.
5 January 2026
Reply from BondLovis
Thank you for your review. We're really pleased we were able to save you a third on your renewal. It's good to hear the team's responsiveness made a difference. We look forward to helping you again in the future.
Been using this broker for many years.
Been using this broker for many years.
Always a pleasure
Very easy to deal with.
I have a mini fleet for my commercial vans.
5 January 2026
Reply from BondLovis
Thank you for your continued loyalty and for taking the time to leave your review. We're really pleased to hear you've always found us easy to deal with. We look forward to helping you in the future.
Reply from BondLovis
Thank you for your review - Your feedback is very much appreciated and we look forward to continuing to support you.
Great support as usual from Lorraine.
16 December 2025
Reply from BondLovis
Thank you for your review. We're are really please to hear you received great support from Lorraine. We truly appreciate you taking the time to share it.
No fuss or complications explanation on…
No fuss or complications explanation on the increase of cost and that they had shopped around for the best deal
12 December 2025
Reply from BondLovis
Thank you for your review. We always make a point of shopping around to secure the best possible price, so it's great to know this was appreciated.
Long term customer of Bondlovis, the best broker I have ever delt with.
As a long term customer of Bondlovis I have received the best service that is second to none. My handler/agent Lorraine delivers my exact requirements time and time again. Highly recommended.
9 December 2025
Reply from BondLovis
Thank you for your review. We're delighted to hear that you are happy with the service you receive. We look forward to continuing to look after you for many years to come.
First class service.
10 November 2025
Reply from BondLovis
Thank you for your review. We're really pleased to hear you received first class service and appreciate you taking the time to leave a review.
Great communication and explanation
6 December 2025
Reply from BondLovis
Thank you for your review. We're really pleased to hear you found the communication and explanations clear and helpful. If there's anything more we can assist with, we are always happy to help.
Good personal service is the way to go
We have been fortunate to have had Lorraine Thomas as our broker for a number of years; she has always been very friendly and helpful. Year after year, she has secured insurance cover that fulfils our needs, with a reasonable premium.
The months leading up to our policy renewal this time were very difficult for me, personally. In addition, this was a period of hugely rising premiums and excesses for insurance companies. Lorraine was very sympathetic and again guided us to an acceptable solution very quickly. I was very grateful for her help and caring attitude; I know we can rely on her advice absolutely.
26 November 2025
Reply from BondLovis
Thank you for your review. We're delighted to hear how well Lorraine has supported you over the years. We appreciate your trust, especially at a time of rising premiums across the market, and we're glad Lorraine was able to find a solution that gave you confidence and peace of mind.
PHONED BACK WHEN THEY SAID THEY WOULD…
PHONED BACK WHEN THEY SAID THEY WOULD SO NO TIME WASTED HANGING ON THE PHONE BEING TOLD THAT MY CALL IS IMPORTANT TO THEM.
WONDERFUL.
4 December 2025
Reply from BondLovis
Thank you for your review. We're really pleased to hear you appreciated the prompt call back and efficient service. If you need anything else, we're always here to help.
Reply from BondLovis
Thank you for your review. we're really please to hear you found our communication great and our staff helpful. If you ever need anything else, we're always here to help.
Excellent service
So good, and extremely useful, to be able to talk to a person! Timely communication too
13 November 2025
Reply from BondLovis
Thank you for your review. We're really pleased to hear that speaking directly with a member of our team made things easier for you. We truly appreciate you taking the time to share your experience.
Great Service by a Great Company with…
Great Service by a Great Company with Customer Service
14 November 2025
Reply from BondLovis
Thank you for your review. We're delighted to hear you've received great customer service from our team. If there's ever anything more we can help with, we're always happy to help.
Reply from BondLovis
Thank you for your review. We're really pleased to hear you've received great service. We truly appreciate your loyalty and look forward to assisting you again.
Every year my documents are not correct…
Every year my documents are not correct and I need to ask to have these amended.
This does not give me much confidence in the insurance company.... I might consider looking for an alternative insurance company.
8 November 2025
Reply from BondLovis
Thank you for your review. I'm very sorry to hear about the recurring issues with your documents. From what we can see on your file we did amend your documents and you confirmed to renew. Should you have any further queries please do not hesitate to give us a call.
Reply from BondLovis
Thank you for your review. We're delighted to hear you were happy with our customer service. We really appreciate you taking the time to share you experience.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.