Bondibabes Reviews 5

Terrible product and customer service! Noisy, not powerful and low heat, brush gets stuck in hair and curls don’t form with curling tool. And now because I’ve tried to product, can’t get a refund.. don’t waste your money!

Thanks to the entire customer service team, especially Amy, who helped me resolve my problem very quickly and accurately.

Scam site - all reviews a fake and pictures are fake. Avoid.

Purchased this hairstyler based on the heavily advertised “60-day guarantee” and claims that it works for “all hair types.” After trying it properly, it simply did not work on my hair.
The issue is that the advertised guarantee appears effectively meaningless in practice. When I contacted customer service, I was told the product could not be returned because it had been “used on hair” due to hygiene reasons — despite previously being told customers could “test it fully,” “try it out,” and use it “risk-free.”
A hairstyler cannot realistically be evaluated without using it on actual hair, so the guarantee feels extremely misleading.
I also noticed several concerning sales tactics on the website, including:
countdown timers that reset on page refresh;
“only X left in stock” notices that did not match actual cart behaviour; and
constant urgency-based sale messaging.
Customer service responses also appeared to be copied-and-pasted templates, as I later found identical wording sent to other customers experiencing the same issue.
Instead of a refund, they offered store credit or a small partial refund.
Overall, this felt far more like aggressive marketing than a genuine risk-free guarantee or customer-focused business.

Used as soon as arrived
1. Air wrap did not work as advertised, I am experienced in styling hair with differing products.
2. And most importantly, it started smoking first use- injury and house fire risk.

Advised Bondi Babes “Australia” noting shipping from China, of course.

Response:

“Thank you so much for reaching out! I completely understand how frustrating it can be when a product doesn’t give the results you were hoping for. Sometimes the results can be influenced by how the hairstyler is used, and if you’d like, I’d be more than happy to send you a step-by-step guide to help you achieve the best results for curling and straightening your hair.

Since the hairstyler has already been used, we’re unfortunately unable to offer a full refund, but we’d love to help you find a solution that works:

Store credit: Return the product to us and receive store credit to use on any future purchase.

Partial refund: Keep the hairstyler and receive 10% back—no return required”

Have since noted same product branded as different names, would be wary of any product with same packaging and name inferring based in Australia.

Not sure I want to pay return postage hoping they will honour credit and replace with working product that won’t fry my hair or burn my house down.