Amazing experience. We were unsure about the product, but the staff provided good help. They understood our requirement and helped in making the decision.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We bought a sofa, coffee table, pillows, and a dining table at Bolia Lillestrøm and we’re very happy with the whole experience. The store has a great sense of design and style, with an inspiring atmos... See more
Company replied
I purchased an outdoor furniture cover (with the name of Hicover) for a Swing Bench that was described as 600 denier. The item when compared with swatch was not of that thickness and had no internal s... See more
Company replied
Very nice customer experience at the shop (Bolia Trondheim, Solsiden). Clearly top quality products. It is expensive but these items are designed to last for decades so it is totally worth it.
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Velkommen til Bolia. Et skandinavisk designunivers inspirert av den foranderlige naturen som omgir oss. Våre design er utformet av anerkjente designere fra hele verden og håndlaget av dyktige møbelsnekkere – kun ved bruk av de beste og mest holdbare materialene. Tidløs design som er skreddersydd for deg og produsert for å holde i generasjoner.
Written by the company
Contact info
4.5
Excellent
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inspiring store with great design and excellent service
We bought a sofa, coffee table, pillows, and a dining table at Bolia Lillestrøm and we’re very happy with the whole experience. The store has a great sense of design and style, with an inspiring atmosphere. It’s a pleasure to walk around the showroom for inspiration – from colors, style, and fashion to design, palettes, shapes, and forms that even give ideas for art and painting. The staff were friendly, service-minded, and professional. Highly recommended!
26 August 2025
Reply from BOLIA
Hi Arne!
Thank you so much for sharing your feedback. It means a lot to us, that you wanna share your thoughts about you experience with us. We hope that we can give you such an experience again another time.
Best regards,
Camilla; BOLIA
All employes are very helpfull and take the time to show different possibilities. als o they know when to leave you so that you can see by yourself
Everyone there is very nice and helpfull Specially Victoria. She is very profesional and remenber the clients!
8 August 2025
Reply from BOLIA
Hi Maria
Your positive feedback makes us so happy to read! We are so happy to hear that your experience in the store have been good and that you are pleased with the service.
We hope to see you again another time!
Best regards,
Camilla, BOLIA
Reply from BOLIA
Hi Olga
Thank you for your positive feedback!
Wish you a wonderful day
Best regards,
Camilla, BOLIA
Bolia: Stylish Design and Reliable Service
I really like Bolia’s design - it’s stylish, modern, and fits perfectly with my taste. I have furnished my entire home with Bolia pieces because of the quality and aesthetic.
While there have been some issues like faulty errors on the outlet products, and overselling, the customer service has always been very satisfying. They consistently work to find fair solutions that leave me happy and confident as a customer.
I’ve read some negative comments about the costomer care here on this platform, but to be honest, I don’t agree with many of them based on my own experience.
29 July 2025
Unprompted review
Reply from BOLIA
Hi
Thank you so much for your nice feedback!
It makes us so happy that our customers are satisfied with our service and your overall experience have been good.
We look very much forward to welcoming you again,
Best regards,
Camilla, Bolia
Excellent service in store
Excellent service in store. Not all the products are in the showroom.
23 July 2025
Unprompted review
Reply from BOLIA
Hi Brit,
Thank you for the kind feedback!
We're really happy to hear that you had an excellent experience in store. While not all of our products are on display in the showroom, our team is always ready to guide you through the full collection and help with anything you need.
Wishing you a wonderful day!
Best regards,
Camilla, BOLIA
Poor value for a lot of money
Poor value for a lot of money. Bought Bolia Cosima sofa. It arrived with damaged metal frame and with low-quality seat filling. Looks like used of very very low quality product. I do not recommend Bolia products because it is not worth this money. They also don't care about the customer's time.
20 July 2025
Unprompted review
Reply from BOLIA
Hi Bartosz,
Thank you for your review.
I'm sorry to hear about your experience with the sofa. Unfortunately, we are not able to identify your order without your order number or email address.
Please send us an email at kundeservice.no@bolia.com with your order number and contact details, so we can investigate this further and find a solution for you.
Best regards,
Camilla, BOLIA
Reply from BOLIA
Hi Phillip,
Thank you for your nice review.
Glad to hear that you had a good experience in the store.
Best regards,
Camilla, BOLIA
Reply from BOLIA
Hi Muriel
Thank you so much for your nice reveiew. We are always super happy to receive feedback from our customers.
Happy to hear that you had a good experience in the store.
Wish you a nice day!
Best regards,
Camilla, BOLIA
I ordered something03,07,2025 from your store…
I ordered something from your store click and collect paid then got confirmation that it was being prepared, then hours later got a message that they don’t have it anymore got refund , this is not the first time this has happened it good as I could have got from another store as someone was going to collect for me , but now it’s to late as sold out !
This is not acceptable as if you say you have it and then you find out you don’t this is Bolia fault not mine no offer of another similar product at the same price just a message refund, which means no responsibility on Bolia part not good , would expect more from a shop that should do definitely better
Kind regards
Ray pires ,
Response so far
Hi Diana
Thank you for reaching out to us on Trustpilot
I would like to see the click and collect order you made so if you can send us the order number, it would be great!
I would like to inform you that sometimes stuff can be oversold, and that is actually out of our hands. If the same item will be bought at the same time, then it will unfortunately be oversold, I'm sorry.
But we are happy to look more into it, if you want.
WIsh you a nice day!
Med vennlig hilsen / Best regards,
4 July 2025
Reply from BOLIA
Hi Diana
Thank you for your review!
I am sorry to hear about your experience and I am glad that you are sharing it with us so we can take action!
I have sent you an email to solve this with you and also to get the correct order number.
Best regards,
Camilla
Maren helped us with the purchase of a chandelier.
Maren helped us with the purchase of a beautiful Bolia chandelier. She made the transaction easy and timely. We will always have good memories of working with Maren and Bolia!
13 June 2025
Reply from BOLIA
Dear Amy,
Thank you so much for sharing your experience with us.
Your feedback on our employee and the help you got when visiting our store is truly valued and appreciated.
We wish you a lovely weekend ahead.
Kind regards,
Isabell, BOLIA
Perfect customer service
7 June 2025
Reply from BOLIA
Hei Maryam,
Tusen takk for de fine ordene! Vi setter stor pris på at du tok deg tid til å dele din opplevelse.
Velkommen tilbake til oss når som helst!
Med vennlig hilsen,
Camilla, BOLIA
TOPNOTCH
Bolia has the best costumer service in the world. I have some of their furniture and every time i contacted them due to an issue that has been raised they were so helpful. Their furniture are timeless high quality and their costumer service is topnotch.
22 May 2025
Unprompted review
Reply from BOLIA
Hello Thyme!
Thank you so much for your kind words!
We’re delighted to hear you’re happy with our furniture and customer service. It means a lot to us that we’ve been able to help whenever you needed.
Thanks again for your support!
Best regards,
Camilla, BOLIA
Despite product sold out…
Despite the product I needed being sold out online, my local Bolia (Storo) was able to locate the same product as a display/exhibition product in another store location (Tønsberg). The customer service was great, with quick responses by e-mail late in the evening.
21 May 2025
Unprompted review
Reply from BOLIA
Hi, and thank you for taking the time to share your experience!
We really appreciate you sharing your experience with us!
We’re glad to hear that our Storo store was able to help by finding a display model from our Tønsberg location, and that you experienced quick and helpful customer service!
We hope you’re very happy with your purchase!
Have a great day!
Best regards,
Camilla, BOLIA
3 mistakes in 3 orders
I had three orders, had problems with all three.
one poor delivery. one wrong address and one wrong time.
imagine I waited for 1 months and got zero from my orders. after 2 months Im still sitting on the ground in my apartment.
Worst experience I have had in my life in shopping.
customer service is extremely irresponsible.
16 May 2025
Reply from BOLIA
Dear Amir,
We apologize for the issues you have experienced with the delivery of your orders. We reached out to you yesterday regarding the delivery of your sofa and the upcoming steps to make sure it will be delivered to you as soon as possible.
The last order that has not been delivered yet, is planned to be delivered to you in 6 days as well.
We understand that this has not met the expectations you had when shopping at BOLIA, but we truly hope that you are happy with the soultion offered in this case.
Kind regards,
Isabell, BOLIA
Incredibly great service
Incredibly great service. We had a soft which broke down after 3 years and they replaced it entirely!
7 May 2025
Unprompted review
Reply from BOLIA
Hi Dragos!
Thank you so much for your kind words! 😊
We're thrilled to hear that you're happy with our service. It’s always our goal to ensure our customers are taken care of, and we're so glad we could help with your sofa replacement. If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
Camilla, BOLIA
Outstanding customer service
17 April 2025
Reply from BOLIA
Hi Suzanne
Thank you so much for the nice feedback! We are so happy to hear that you have had a good experience with us.
Wish you a nice day!
Best regards,
Camilla, BOLIA
Bolia: Broken Promises and Endless Frustration
Bolia has turned what should have been a simple furniture purchase into a months-long nightmare. After the exhausting ordeal of receiving a faulty sofa—one they failed to replace even after nearly four months—they once again proved incapable of keeping their word. Despite endless phone calls, emails, and in-store visits, we were assured that our correctly made sofa would arrive on March 25. Well, it didn't, once again. Let's hope we finally get what we payed for - maybe we need to wait 5 months, 6 months, is this Bolia's policy?
Every step of this process has been riddled with delays, empty promises, and frustration beyond belief. Bolia has made it clear they do not care about their customers or their own reliability.
Save yourself the stress and choose literally any other company over Bolia. They’ve certainly earned their reputation—for all the wrong reasons.
26 March 2025
Unprompted review
Reply from BOLIA
Dear Milica,
We are sorry to hear that it has been a difficult process of replacing your sofa.
In general, we try to resolve cases as quickly as possible, but during busy periods, we experience a high volume of requests, which naturally results in longer processing times. Our sofas are made to order, so when exchanging a sofa, it typically takes some time from when the new sofa is ordered until it arrives at your home. However, we cannot comment on what happened in your case as we are missing your order number.
It seems that a new sofa is on its way to you, and we hope that you will be satisfied when it arrives. We apologize for the inconvenience caused by this complaint process.
Wish you a lovely weekend ahead.
Kind regards,
Isabell, BOLIA
Good service and great products
Got a few of the Aurora products and they are wonderful
20 November 2024
Reply from BOLIA
Hi Isabela
Thank you so much for getting back to us with such a nice feedback.
We wish you a wonderful day!
Best regards,
Camilla, BOLIA
Aluna Pendant Lamp (60 diameter)
We are usually very happy with the products from Bolia. This is the first time we bought a lamp.
It’s a really pretty lamp that fits very well into our home visually. Unfortunately, its quality is very disappointing, especially considering the price. Parts break immediately or fall off when you, for example, screw in a nail and then unscrew it again.
Another point (which we should have checked ourselves before purchasing) is that the lamp is not dimmable. This should also be a given at this price, in my opinion.
In summary, I unfortunately do not recommend this purchase.
16 November 2024
Unprompted review
Reply from BOLIA
Hi Lavinia
Thank you for reaching out to us and sharing this with us.
I can see that the lamp you bought is an outlet item you bought from the store. As we have clarified in our terms and conditions, when you buy an outlet item it do not have the same lifespan as a brand new design.
We have answered the email you have sent with a solution.
Wish you a nice day!
Br,
Camilla, BOLIA
The sales person was professional and…
The sales person was professional and he understood exactly what i was looking for. The whole experience was easy and simple
25 August 2024
Reply from BOLIA
Hi Eyad
Thank you very much for your positive review.
We are so happy to hear that your experience was as you expected.
Wish you a nice day!
Best regards,
Camilla, BOLIA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.