Always very friendly and honest service. The way that supports the calm and natural fibe of the brand. You can take time to make decision and adjust when needed. Never feel pushed or rushed to buy, wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had a great experience buying our Sepia sofa with Ken. He was super helpful, patient, and went out of his way to fix an issue we had and find us the best deal and delivery. Exceptional service; we'll... See more
Company replied
After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more
Company replied
Great products and advice in store. Much more difficult to get follow up information about the delivery and the pouf got lost and was pushed by a full month. Updated post customer care interventio... See more
Company replied
Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A wonderful shop with very helpful…
A wonderful shop with very helpful staff. Annija was very helpful in helping us find what we needed. A great company with beautiful furniture
12 October 2025
Reply from BOLIA
Dear Chantal,
We're happy to hear that you had a wonderful experience in our shop. We appreciate your kind words and are so glad our staff could help you find what you needed.
Kind regards,
Jelle, BOLIA
Reply from BOLIA
Dear Joanne,
We're happy to hear that you found it easy to make an online purchase with click and collect. Thank you for your positive feedback!
Kind regards,
Jelle, BOLIA
Worth every penny
Shopping here was amazing. Great staff and such beautiful products. I cannot wait to get my new couch!
5 October 2025
Reply from BOLIA
Dear Vanessa,
Thank you for your wonderful review! It is nice to hear that you enjoyed shopping with us and that our team made your experience a great one.
We hope you’ll enjoy your new couch!
Kind regards,
Jelle, BOLIA
Thank you so much
2 October 2025
Reply from BOLIA
Dear Sevilay,
You're very welcome! We're so glad you had a great experience. Thank you for the 5 stars!
Kind regards,
Maren, BOLIA
Great store
The store manager was very helpful and responsive. We received the products on the promised date, and the delivery team was kind and professional. My only complaint is about the shipping cost. If I spend over €10,000, I would not expect to pay shipping fees, but Bolia still charges for delivery, which I found a bit frustrating.
27 September 2025
Reply from BOLIA
Dear Sesil,
Thank you for your kind feedback! We're glad you were happy with the service. We understand your concern about the shipping cost and will keep it in mind as we review our policies.
Kind regards,
Maren, BOLIA
Our salesperson was knowledgeable about…
Our salesperson was knowledgeable about the products, was sensitive to our needs, and provided good follow-up after our visit to the shop (promptly answered all our questions via email). We have just placed our order and expect delivery in three to five weeks. Hopefully, all will go smoothly.
29 August 2025
Reply from BOLIA
Dear Sylvia,
Thanks for your kind words! We're glad you had a great experience and appreciate your order. We’ll ensure everything goes smoothly!
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear Martijn,
Thank you for your feedback! We’re glad to hear you found our advice helpful and enjoyed the friendly service. We look forward to assisting you again!
Best regards,
Jelle, BOLIA
Reply from BOLIA
Dear Theo,
Thank you so much for your kind words! We’re delighted to hear you had a great experience and that Naned was able to help you so well. We’ll be sure to share your feedback with them!
Best regards,
Jelle, BOLIA
I had an excellent experience with…
I had an excellent experience with Bolia Den Haag. The team was extremely helpful, friendly, and professional from start to finish. They went above and beyond to assist me, kept me updated throughout the process, and made everything easy and stress-free. The service was outstanding, and I truly appreciate their kindness and attention to detail. special thanks to Charlie and Annija. Highly recommended!
13 August 2025
Reply from BOLIA
Dear Renata,
We’re so glad to hear you had a great experience. It means a lot to us that you felt supported and well taken care of. We truly appreciate your recommendation! We hope to welcome you again soon!
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear Chad,
Thank you so much for your wonderful feedback! We’re thrilled to hear you had such a great experience and that Ken was able to assist you so well. We’ll be sure to share your kind words with him.
Kind regards,
Lotte, BOLIA
They are knowledgeable helpful and…
They are knowledgeable helpful and delightful to work with
5 August 2025
Reply from BOLIA
Thank you so much for your kind words! We’re happy to hear you had a good experience and we look forward to meet you again.
Kind regards,
Lotte, BOLIA
Best purchase
They really paid attention in the stores and tried to find the best thing for me along with offering discount if its possible. Also the delivery service provided through them (Oranje Transport BV) did an excellent job of making delivery at the correct date and time (also called 30 mins earlier to give heads up). Nice quality materials. Happy with the product. A little pricier for sure. I hope in the future they can have affordable products.
27 July 2025
Reply from BOLIA
Dear Raj,
Thanks for the 5 stars and your feedback! We're happy to hear you had such a great experience. We hope to welcome you again soon!
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear Liao,
Thank you so much for your kind words!
We're delighted to hear that you found our staff friendly and that your request was handled professionally. We truly appreciate your feedback!
Kind regards,
Jelle, BOLIA
Friendly and helpful people in the…
Friendly and helpful people in the shops.
A lot of choice.
Sometimes beautiful offers.
28 July 2025
Unprompted review
Reply from BOLIA
Dear Johan,
Thank you for your kind words! We're so glad to hear you found our team friendly and helpful, and that you appreciated the variety and special offers available. We hope to welcome you back again soon!
Kind regards,
Jelle, BOLIA
Very professional and correct staff!!
Very professional and correct staff!!
A perfect balance in approaching the customer.
We went out of the shop with the perfect item and a happy feeling.
18 July 2025
Unprompted review
Reply from BOLIA
Dear David,
Thank you so much for your kind words!
We're delighted to hear that you left our shop with the perfect item and a happy feeling. That's exactly what we strive for!
Kind regards,
Lotte, BOLIA
Excellent product, customer service needs improvement
I’ve purchased many products from Bolia and have always been very happy with their beautifully crafted designs. However, the customer service experience with Dominika at the Utrecht store was extremely disappointing. While I would rate the products a solid 5 stars, the service I received deserves only 1 star.
Having interacted with several Bolia representatives over the years—both in other stores and at the Utrecht location—I was surprised by how unprofessional and unhelpful this experience was. It was not at all reflective of the high standards I’ve come to expect from Bolia.
14 July 2025
Reply from BOLIA
Dear Rebecca,
Thank you for your honest feedback and for being a loyal Bolia customer who appreciates our designs.
We’re truly sorry to hear about your disappointing experience with our Utrecht store. This is not the level of service we aim to provide.
We will share your comments with the team to ensure improvements are made so that every customer receives the professional and helpful service they deserve.
If you’d like to discuss this further or need assistance, please feel free to reach out.
Kind regards,
Lotte, BOLIA
Reply from BOLIA
Dear Sharon,
Thank you for the 5-star review! We are happy to hear that everything was to your liking. We hope to welcome you again in the future!
Kind regards,
Maren, BOLIA
Bolia has beautiful clean designs for a…
Bolia has beautiful clean designs for a modern home. Nenad is highly professional. His recommendations where of great help deciding what works best in my home.
3 July 2025
Reply from BOLIA
Dear Renee,
Thank you so much for your kind words! We're happy to hear you liked our designs and that Nenad was able to assist you so well. Enjoy your new Bolia design! ✨
Kind regards,
Lotte, BOLIA
Awesome experience
Awesome experience, helpful consultants, quick delivery, timely notices.
25 June 2025
Reply from BOLIA
Dear Dmitry,
Thank you so much for your 5-star review! We're really glad to hear that you had a positive experience during your visit. We hope to welcome you back soon!
Kind regards,
Maren, BOLIA
Great service and very friendly.
26 June 2025
Unprompted review
Reply from BOLIA
Hi there,
Thank you for the great review! We're so pleased to hear that you had a positive experience. We look forward to welcoming you again in the future.
Kind regards,
Maren, BOLIA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.