I cannot recommend Bolia NL highly enough. Their furniture is beautifully designed, but what truly sets them apart is their outstanding customer service. I experienced an issue with a sofa I had... See more
Company replied
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From the very first moment we walked into the shop, we were treated very professionally. Annija understood our taste and our wishes perfectly. She helped us choose the right colors and materials, too... See more
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Simply fantastic customer service at Bolia! I want to leave a special thank you to Charbel, who was essential in helping us choose. We shared our apartment layout and a video of our living room becaus... See more
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After 4 years, my two very expensive tables have started pealing and breaking. Bolia’s support of course claimed its the customers fault instead of taking accountability. Wood and good furniture is no... See more
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Company details
- Furniture Store
- Decoration and Interior Design Store
- Furniture Accessories
- Living Room Furniture Store
- Outdoor Furniture Store
- Sofa Store
Written by the company
Welkom bij Bolia. Een Scandinavisch designuniversum, geïnspireerd door de afwisselende natuur om ons heen. Onze designartikelen zijn ontworpen door gerenommeerde designers uit de hele wereld en met de hand gemaakt door de beste meubelmakers, uitsluitend van de beste, duurzaamste materialen. Design dat speciaal voor jou op maat is gemaakt en jarenlang meegaat.
Written by the company
Contact info
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Best purchase
They really paid attention in the stores and tried to find the best thing for me along with offering discount if its possible. Also the delivery service provided through them (Oranje Transport BV) did an excellent job of making delivery at the correct date and time (also called 30 mins earlier to give heads up). Nice quality materials. Happy with the product. A little pricier for sure. I hope in the future they can have affordable products.
27 July 2025
Reply from BOLIA
Dear Raj,
Thanks for the 5 stars and your feedback! We're happy to hear you had such a great experience. We hope to welcome you again soon!
Kind regards,
Maren, BOLIA
Reply from BOLIA
Dear Liao,
Thank you so much for your kind words!
We're delighted to hear that you found our staff friendly and that your request was handled professionally. We truly appreciate your feedback!
Kind regards,
Jelle, BOLIA
Friendly and helpful people in the…
Friendly and helpful people in the shops.
A lot of choice.
Sometimes beautiful offers.
28 July 2025
Unprompted review
Reply from BOLIA
Dear Johan,
Thank you for your kind words! We're so glad to hear you found our team friendly and helpful, and that you appreciated the variety and special offers available. We hope to welcome you back again soon!
Kind regards,
Jelle, BOLIA
Very professional and correct staff!!
Very professional and correct staff!!
A perfect balance in approaching the customer.
We went out of the shop with the perfect item and a happy feeling.
18 July 2025
Unprompted review
Reply from BOLIA
Dear David,
Thank you so much for your kind words!
We're delighted to hear that you left our shop with the perfect item and a happy feeling. That's exactly what we strive for!
Kind regards,
Lotte, BOLIA
Excellent product, customer service needs improvement
I’ve purchased many products from Bolia and have always been very happy with their beautifully crafted designs. However, the customer service experience with Dominika at the Utrecht store was extremely disappointing. While I would rate the products a solid 5 stars, the service I received deserves only 1 star.
Having interacted with several Bolia representatives over the years—both in other stores and at the Utrecht location—I was surprised by how unprofessional and unhelpful this experience was. It was not at all reflective of the high standards I’ve come to expect from Bolia.
14 July 2025
Reply from BOLIA
Dear Rebecca,
Thank you for your honest feedback and for being a loyal Bolia customer who appreciates our designs.
We’re truly sorry to hear about your disappointing experience with our Utrecht store. This is not the level of service we aim to provide.
We will share your comments with the team to ensure improvements are made so that every customer receives the professional and helpful service they deserve.
If you’d like to discuss this further or need assistance, please feel free to reach out.
Kind regards,
Lotte, BOLIA
Reply from BOLIA
Dear Sharon,
Thank you for the 5-star review! We are happy to hear that everything was to your liking. We hope to welcome you again in the future!
Kind regards,
Maren, BOLIA
Bolia has beautiful clean designs for a…
Bolia has beautiful clean designs for a modern home. Nenad is highly professional. His recommendations where of great help deciding what works best in my home.
3 July 2025
Reply from BOLIA
Dear Renee,
Thank you so much for your kind words! We're happy to hear you liked our designs and that Nenad was able to assist you so well. Enjoy your new Bolia design! ✨
Kind regards,
Lotte, BOLIA
Awesome experience
Awesome experience, helpful consultants, quick delivery, timely notices.
25 June 2025
Reply from BOLIA
Dear Dmitry,
Thank you so much for your 5-star review! We're really glad to hear that you had a positive experience during your visit. We hope to welcome you back soon!
Kind regards,
Maren, BOLIA
Great service and very friendly.
26 June 2025
Unprompted review
Reply from BOLIA
Hi there,
Thank you for the great review! We're so pleased to hear that you had a positive experience. We look forward to welcoming you again in the future.
Kind regards,
Maren, BOLIA
Lovely team in the Amsterdam branch
Lovely team in the Amsterdam branch! Ken made sure that I was looked after when I arrive at the store. Laura took over and helped me with the order. Loved the store and appreciated the guidance and help. Perfect customer experience!
16 June 2025
Reply from BOLIA
Dear Asra,
We're happy to hear that you enjoyed your experience in our Amsterdam branch. We appreciate your positive feedback regarding our team's assistance with your order. Thank you!
Kind regard,
Jelle, BOLIA
Great quality in all aspects
Very good advise in the shop and very friendly and helpful.
Very good expectation management during delivery with up to date messages.
Very good packaged product.
And a very beautiful, high quality rug!
17 June 2025
Unprompted review
Reply from BOLIA
Dear Chantal,
Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality of our products, the advice you received in the shop, and our communication throughout the delivery process.
Enjoy your new rug, and please don’t hesitate to reach out if you need anything in the future!
Best regards,
Jelle, BOLIA
Terrible communication and delivery
I buy two items, a ballon hanglamp and its light bulb. I receive notification of invoice and apparently delivery of just one (the light bulb) I have been sitting in my house waiting for the parcel scheduled today, now I receive a message that the parcel has been successfully delivered, maybe at a neighborg's, which neighborg? we don't know.
7 June 2025
Reply from BOLIA
Dear Yaneth,
Thank you for your feedback. I sincerely apologize for the inconvenience and confusion regarding your order and delivery.
Please know that I have already contacted you via email to clarify the situation and work on a solution.
If you haven’t seen our email yet, please check your inbox (and spam folder), and feel free to reply so we can assist you further.
Thank you for your patience and understanding.
Kind regards,
Jelle, BOLIA
Ken from Amsterdam Bolia shop is very…
Ken from Amsterdam Bolia shop is very professional salesman. He is not hesitant but very straight forward and clear on answering all the questions we asked about the product. Also, his honesty about telling the customer that this product will go on sale next week builds trust that he really want to offer the product at a better price with customer.
16 June 2025
Reply from BOLIA
Hi Sangbum,
How nice to hear that you had such a good experience - especially with our team! We are extremely proud of our colleagues, who work hard every day to provide top service to our customers. Thank you for the wonderful review!
Kind regards,
Maren, BOLIA
Beautiful designs and great personnel!
12 June 2025
Reply from BOLIA
Dear Michel,
We're happy to hear that you appreciated our beautiful designs and personnel. Thank you for your positive feedback!
Met vriendelijke groet,
Jelle, BOLIA
I didn’t receive the product yet
I didn’t receive the product yet. 2 hanging lamps have not been delivered and no track and trace code has come in either. This was ordered last Thursday 6 days ago in your store in Amsterdam.
6 June 2025
Reply from BOLIA
Dear Sandra,
Thank you for your message, and we're very sorry for the delay!
Due to an unexpected volume of orders and recent national holidays, shipments from our Danish warehouse have been delayed.
We completely understand your frustration and are doing our best to get your order to you as soon as possible. You’ll receive a Track & Trace link as soon as it is dispatched.
Thank you for your patience and understanding.
Kind regards,
Lotte, BOLIA
Robin helped me select a sofa remotely
Robin helped me select a sofa remotely. He was shared his opinions and the facts to help me make a nice choice.
1 June 2025
Reply from BOLIA
Dear Michelle,
Thank you for your kind words! We're glad to hear that Robin was able to assist you remotely and help you make a well-informed choice. We'll be sure to pass along your compliments. Enjoy your new sofa, and we hope to assist you again in the future!
Kind regards,
Jelle, BOLIA
Amazing experience
Amazing experience - from the very warm welcome to the pulling out all options to accommodating an exchange! Thank you ladies of Argentina and Latvia!
16 May 2025
Reply from BOLIA
We are so happy to hear you had a positive experience! We are thrilled that you were happy with the options we provided. Thank you for your kind words and for recognizing the efforts of our team members!
Kind regards,
Lotte, BOLIA
A great shopping experience
The staff is kind and patient, providing you with the necessary information and making great suggestions.
8 May 2025
Unprompted review
Reply from BOLIA
Dear Mehran,
We’re so happy to hear you felt well taken care of!
Our team always aims to provide helpful advice and a welcoming experience — thanks for noticing!
Have a lovely day!
Regards,
Carmen, BOLIA
I had a fabulous experience with Bolia…
I had a fabulous experience with Bolia Lille. We were accompanied professionally and warmly by the team. From the proportions, to the suggestions we made, all is well thought, design and quality. We really enjoyed our time spent to build this new interior but for us it was the human touch every step of the way.
Little minus is the logistic behind this. When ordering different items you get 1 date but it varies and could end up being different delivery dates per items.
17 April 2025
Reply from BOLIA
Dear Dee,
We're delighted to hear you had such a positive experience with our team in Lille – it means a lot to know you felt both welcomed and well-advised throughout the process.
Creating a new interior should be inspiring, and we're glad we could be part of that journey with you.
Additionally, thank you as well for your honest feedback about the delivery scheduling. It's something we're continuously working to improve.
Kind regards,
Carmen, BOLIA
We switched a sideboard…
We wanted to switch a heavy sideboard for another colour. Customer service was very friendly and clear about the conditions and timing. The delivery service was excellent because they planned the swap (in a typical Amsterdam house on the third floor) and were done in no time.
10 April 2025
Unprompted review
Reply from BOLIA
Dear Martin,
Thank you so much for your kind words! We're happy to hear our customer service and delivery team were able to help make the swap smooth and efficient — especially in a classic Amsterdam setting (which can be challenging). Enjoy your new sideboard!
Kind regards,
Carmen, BOLIA
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