JD.COM Reviews 26

Had an issue with a delay in receiving a refund from items returned. Had a few messages back and forth on IG over the last few days. Today I got speaking to Rochelle, and BOOM, issue resolved and refund authorised and on the way. Excellent work Rochelle, thank you ☺

Hi Roni was brill highly recommended him for the help

Had an issue with a refund but within an hour via fb safina had sorted it for me , great customer care when I'm sure they're struggling. Thank you boohoo and safina

I had a problem with my order and I recived great help.The agent who I chatted with,Faheem,helped with my query quickly.Is best online site to order from. Amazing team!

I had a problem with my premium and when I contacted the bohoo team through WhatsApp I was helped by JJ who made everything makes sense and was able to help me out!
Thanks :)

My order was not shipped (for more then 15 days). I sent a whatsapp message and was helped lby Jayne Y. She helped me. She found it and sent it. she was very very helpfull. Her kindness made me forget the delay and the pieces tha had been sold out meanwhile... thank you Jayne Y

I had a problem with my order and I message them and a lovely lady named Jayne Y help me sort out my order and found it for me she was very very help full with every thing and I am so happy with service I received from her today and boohoo she was lovely would recommend to all

Hi, I spoke today with few people from bohoo.com and they help me with my problem and I like to recommend everyone this website. Thank you team bohoo for your help today.

Received a faulty jumper which i loved

contacted the online complaints team and spoke to a lovely lady lindsay who immediately got a new jumper shipped out to me free of charge and told me to keep the old 1

great customer service

I am a courier for Hermes. All JD.COM packages whatever size are classed as packets. That means when I come to your house with lets say a package containing a pair of trainers, 3 t shirts and 2 jumpers. I am paid at package rate. This means that every package I deliver for JD.COM I loose 30p. Not much you may think but over a week this adds up to a bit of cash. So please remember tomorrow when the courier knocks on your door He/She is being cheated by both Hermes and JD.COM . Ask the courier if they are receiving packet or parcel rate for your delivery.

To whom it may concern,
I am greatly disappointed in you and wont buy any single item from you because my order has not yet arrived.I want my money back now, I cant return the items because I have not received them yet. I 've read your return policy. You just took my money and that's sit!!!! What a DISGRACE ASOS AND NEWLOOK ARE BETTER at customer care your loss,

Thanks

Comes on time, but sometimes what you order is not what it looks in person.

Good prices and excellent customer service !

every order i seem to have delivered to my work address either get lost or delivered late. you are advised on the email you will get a response within 24 hours. 3 days later!! then you get a poor response that doesn't help the situation.

the last delivery i had never come of the couriers van and was eventually re sent out. when i re sent the garment i received i never got a refund and was told as it was a replacement item you dont issue refunds.

how can you not issue a refund when i never got the original parcel after days of arguing and rude emails from myself 3 days later i got my refund.

then after all that i still order again another £50 order for next day. Again i never receive it then only Monday got a response from an email i sent 3 days ago 10/10 for customer service hey.

then i was told from the courier you never dispatched the parcel till saturday so no wonder i didn't get the parcel.

every order ive had ive had a problem and not once has anyone decided to apoologies on behlaf of the company or look into why this is actually happening instead getting me to sign forms confirming it isn't me taking both orders! or even saying heres a discount or free order for a total amount towards your next order.

i wont be using bohoo any longer as ive found more reliable plus size websites that have already deliverd to the same address with no problems.
i honestly dint know how so many orders can go so wrong and no one to look into a solution for the customer a very poor service.

Ordered 1 pair of boots and some leggings. Only received 1 single boot. leggings made for a child's height, after 2 months I'm still waiting for a refund. They say they've refunded me but somehow don't have a transaction number they have ask for my bank statement which I silly provided because I'm so sick of this. I'm not a customer that complaints but this company it's truly a joke! NEVER never buy from them.

Ive brought once all cost 39.00 and i got it 2 days later standard delivery once i got it it all fitted perfect untill it all fell to bits when i got them even the necklaces and earings i brought came broken so i contacted boohoo on facebook because they couldnt be asked to answer my email so then the perosn was like send me pictures (like im going to lie ) and send me pictures of im this person so sent her a picture off my recipt i got with the order n hour it took for her to do a refund and turns out i got it like 10 days later even primark takes a week or 2 to get holes in clothes

Clothes are great but I have never had such a bad experience!After trying the product that did not work for me I have returned within the 30 days.I have emailed company two months later as I never received a refund on my card and no one has bothered to reply.
I never got my money back!
I will never ever buy from them again!