Bohoo Reviews 121

Terrible company, didn’t log my daughters return with Klana and they were pursuing her for the money. With a bit of investigation I found out they are part of The Debenhams Group, their customer service number is 0161 233 2050. They didn’t answer but I left a firm message and the issue was resolved within a couple of hours. Despite them saying you can’t call it transpires that you actually can !!!!

Everything about this company is a disgrace! No phone number for customer service. Paid for next day delivery and it came a week later. Sent both items back, got a text saying they are refunding me for one and still no money back! Avoid like the plague

I strongly advise against shopping with Boohoo.
One month ago, I placed a large order as I was preparing for a holiday. I kept some items and returned the rest. The purchase was made using Klarna.
Despite the returned items being sent back, my refund has still not been processed correctly. Instead of refunding the correct amount of £135 to Klarna, Boohoo issued a £12.70 store credit voucher, which is completely unacceptable and was never agreed to.
I am still having to chase this matter, which has caused unnecessary stress and inconvenience. This handling of refunds is unprofessional and misleading.
I will not be shopping with Boohoo again and I strongly encourage others to be cautious.

Stolen my money! They claim they have processed a refund but nothing have ever been sent! This is blatant theft!

Scammers!!! When you buy they say that returns are free but finally they cost half price of items! Awful customer service, they never respond. So better forget them forever and through out their poor quality clothes!

Awful company don’t order from this website. Placed one order received multiple packages which I’ve had to send back to different places and due to this and it not just being one package I am
Missing two refunds. Trying to get in contact with Bohoo is absolutely awful and I’m not getting anywhere. I do not have time to keep trying to contact about this issue. Utterly frustrated and annoyed

Zero stars for an absolute terrible company. How they can get away with still being able to trade is beyond me.My items not delivered and still no refund given. It’s been weeks. And there’s no one to contact at all. They just ignore every message sent. Do not buy from bohoo. 😡😡😡

Never received all items but charged! Awful customer service system that have never replied to me! I have sent multiple messages and images as this is the only way to reach them. I ordered 5 Christmas items charged £100 only received one item but the courier and Boohoo saying I received all 5 jumpers. The photo of the bag is so small 5 items would t fit in there. I have still not heard and now lost money and no Christmas items for my work do next week. Keep ignoring me as I’m reporting you!

I used to like boohoo but now I literally cannot find anything that fits me as a girl that’s 5’10. There are no measurements, no size charts nothing. Just realising it doesn’t cater to tall women. Not inclusive.

What had happened to boohoo! I used to order regularly, and returns were so easy !
I’m dealing with orders I placed on 29th September and returned and received by then on the 6th , where I’ve been notified today the refund could take another 14 days
Beware of the sales through brand partners , you have to return directly to them and chase them for refund individually , unfortunately some of my items were placed were with dbz marketplace ( I didn’t realise until the order processing ) who haven’t even acknowledged my return , no one to speak to and the tracker advised the received items on the 6th I’m likely now going to be over £100 out of pocket without a fight given the reviews of the company .

Absolute scammers delivery arrived opened items missing bohoo ignore you ! Looking at Instagram bohoo page im not the only one Absolute 1000s of customers been scammed robbed lied to ! They dont respond! Im still waiting for a refund from September! Its DISSCUSTING ! THEY STEAL YOUR MONEY ! NO GOODS THEN IGNORE YOU ! IVE NOW REPORTED THE COMPANY TO TRADING STANDARDS AND CONTACTED WATCH DOG !

Boohoo returns now Defaults to a gift card, I have started the return process, but not confirmed it as it is offering me a gift card. I have contacted the customer services who unwilling to help. My order is over £300, And they won’t refund me via the same way that I paid, Even though I haven’t processed the return, they are refusing to give me back my money via my card.

Absolute awful company, first was missing items in my order, then when I contacted they said they will refund missing item, when I sent back the order as didn't fit, they refunded me the order but not the missing item, and after months and months of chasing them have the cheek to say it's pasted the timeframe, I tried to raise complaints, speak to someone and no one bothered, shambles of a company, don't use at any cost

Bohoo sold a dress to me for 53 pounds, parcel force delivered it into a dirty bin. Since then I have been communicating with an AI who keeps repeating the same conversation over and over again
It appears that they don't care about customers like myself because I had order a replacement dress and I am out of pocket because the person who asked me to order does not understand how I say the dress was delivered into a dirty and why I can't get someone to process my complaint and subsequent refund.
This is very frustrating and unprofessional on Bohoo's part.
I hope that Google can get involved for me to get my money back.
Also, Bohoo should provide human customer service. It not acceptable.

Terrible quality and totally unreasonable return policy. They will not refund anything. They really should not be in business.

Very bad customer service they just send you what they have not what you order and then you have to pay return and shipping fee which will cost you more than your order…..don’t get tempted…..please don’t buy you will regret it.

Pathetic customer care! no phone number to call, no chat service.

I asked for a VAT invoice and I was asked to pay £5 to get a VAT invoice. It's not even legal to charge for a VAT invoice.

I made an order that did not contain what I ordered:

- An item would contain a dress and a duster, only contained the duster.
- A dress I ordered was completely missing
- A dress I did not order was Included in my order

After talking to customer service they promised me they would send the correct dress with express delivery, free of charge, as long as I returned the dress I did not order. I should also get a refund for the faulty item.

One week later they have refunded me for the items but they made me pay for the return of the item I did not order, as well as not giving me the express delivery that they promised. They also gave me a promotion code that was invalid.

So now I have paid for three deliveries whereas only one was made by me.

So the customer service is absolutely under all standards.

I placed the order to the wrong address. I try to amend it within a minute. No customer service contact number, so emailed from my mobile directly not from Gmail. No response.
Copied the email address and sent several emails asking to cancel the order or to amend the delivery address. I was told to go and pick up my parcel from the wrong delivery address or the address mistakenly entered or asked someone to do it. I clearly explain I no longer lived in that address for the last 2 years. They keep emailing the same BS... £49 lost and no delivery...
What I found appalling WAS /IS the INEPT and UNWILLING attitudes.
NEVER, EVER AGAIN!!!
PLEASE THINK ABOUT BED SIDE TABLE MANNERS OR AFTER CARE WITH CUSTOMERS BEFORE YOU PLACE AN Order WITH BOHOO !!!

Super helpful customer service team and quick response times.