Food poisoning and treated poorly! Just don't go!
Worst experience ever and the way they handled our complaint of being food poisoned left us surprised!
We went there for a tour on the 1st of April followed by dinner in the evening. It was a gift to my husband because he turned 50.
We have very much been looking forward to the visit because we saw the documentary and planned our whole trip of 5 days with this as the main highlight. We also booked their hotel for 2 nights.
The tour seeing the animals and the caves with Miriam was a big delight. We really enjoyed ourselves. In the evening we had the big tasting menu. My husband, our daughter and me. It was all very tasty, just not the big steak which was chewy. Because of this my daughter and I did not eat more than a little of this but my husband unfortunately did.
Unfortunately during the night my husband woke up feeling very bad. He was vomiting and having diarrhea. It was very clear that he had food poisoning. The day after we had to drive to Madrid for our flight back home to Mallorca. I am sure you can imagine what a horrible trip that was.
I wrote El Capricho to explain them this as they are a professional restaurant and should handle a matter of this with respect. We waited days and days for an answer. They didn't believe us and in the end send us to their lawyer! I NEVER experienced a service this bad! You should think, being professional they would compensate or at least let us know they were sorry but NOTHING!
We are still waiting to hear back from their lawyer but now after months ts clear to us, that they don't care at all unless their clients are happy.
Such a shame! Thousands of euros spend and a 50th birthday ruined! We didn't even get an apology.