The sales team (Meghan M. and Alayna C.) were both extremely helpful in processing our online order and expediting our watch for overnight delivery. The watch was in excellent condition with original... See more
Company replied
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Review summary
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I sent in my Rolex and the final offer came in slightly lower than the estimate because it needed a new crystal. What I appreciated is that they only deducted their actual cost of $100 when a jeweler... See more
Company replied
The entire staff is soooo helpful and knowledgeable! Always answer the phone and take of everything on the spot. From the receptionist to her actually purchasing of the watch was so low key and comf... See more
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I will start with the obvious.. selection, and price. Then I will have to call out their world-class customer service team (Meghan). The process for selling and buying was seamless and an absolute p... See more
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Company details
Written by the company
Bob's Watches is the world's first and only pre-owned luxury watch retailer where consumers can buy, sell, and trade certified authentic timepieces at true fair market value. With over 25 years in business, the company has grown into one of the largest and most trusted names in the pre-owned luxury watch industry. What sets Bob's Watches apart is a commitment to pricing transparency: the company openly publishes both buy and sell prices for every model, so customers on either side of a transaction can be confident they are getting a fair rate. Dealers, collectors, and everyday consumers rely on its real-time published pricing guide to determine accurate market values. While the company specializes in Rolex, Bob’s Watches also carries an extensive in-stock inventory of from other iconic brands including OMEGA, Patek Philippe, Cartier, Audemars Piguet, Tudor, Breitling, and more. Every timepiece undergoes rigorous inspection and authentication to guarantee it is 100% genuine, and watches are carefully serviced and restored before being listed for sale. Orders ship overnight at no additional cost, and sellers receive payment the same day their watch is processed. Bob's Watches has built its reputation on exceptional customer service, with a knowledgeable and dedicated team that guides buyers toward the perfect timepiece, and ensures sellers receive full market value quickly and securely. The company maintains a BBB A+ rating and has been featured in leading publications including Forbes, GQ, Robb Report, and The Hollywood Reporter. Whether you are purchasing your first Rolex, adding to a growing collection, or looking to sell a luxury watch with confidence, Bob's Watches delivers a seamless, trustworthy experience backed by over two decades of expertise in the pre-owned watch market.
Contact info
United States
- bobswatches.com
4.3
Excellent
477 reviews
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Purchase and sale experience with Bob’s…
Purchase and sale experience with Bob’s Watches:
I’ve sold one and purchased two watches in the past year from Bob’s. I can’t say enough regarding the positive experience I’ve had. Very professional and knowledgeable customer service and advisors. Easy payment via wire and next day delivery via Fed Ex. I highly recommend Bob’s to any watch enthusiast.
3 February 2025
Unprompted review
Reply from Bob's Watches
Hi Geoff - Thank you for trusting the Bob's Watches team with all your pre-owned luxury watch needs, including selling and buying watches! We are so thankful for your continued business and look forward to assisting you again in the future: 800-494-3708
I got very lucky with my watch somehow…
I got very lucky with my watch somehow it was discounted the night that I wanted to buy it so that was awesome. Everything else went spectacular. Everything that was promised and everything was received form those promises. Everything went extremely fast. Got the watch in less than 24 hours. I recommend this company.
30 January 2025
Unprompted review
Reply from Bob's Watches
We appreciate you taking the time to leave us a review. We're thrilled that everything went smoothly and you got such a great deal on your new pre-owned watch. It's wonderful to know the process was fast and everything met your expectations. We truly appreciate your recommendation and look forward to helping you again. Please contact us at 800-494-3708 if there is anything else we can assist you with.
These guys are the real deal
I purchased three (3) Datejusts this year from Bob's Watches. Several months after I purchased a steel and gold a question came up about the watch. I returned it it to Bob's Watches for inspection. My issue may or may not have been legitimate but that didn't matter to Bob's, they came up with solutions to resolve my possible issue and in the end bought my watch back to make sure I was satisfied, no questions asked. These guys are the best, buy with confidence.
23 January 2025
Unprompted review
Reply from Bob's Watches
We appreciate your continued business and trust in Bob's Watches. While we are saddened to hear about the issues with one of your watches, we are thrilled that our team went above and beyond to resolve it for you. We understand that every pre-owned watch is a significant investment and that it is important to always shop with confidence at Bob's. It's great to know that we could accomplish that and ensure you were 100% satisfied with your purchase, even if that meant buying it back. We are here for you if there is anything else you need. Please get in touch with us at 800-494-3708.
Great first time experience.
Great first time experience. My watch arrived looking better than expected. I sent a wire payment in the afternoon and my watch arrived the next day - very happy with the speed of delivery and overall customer experience.
29 January 2025
Unprompted review
Reply from Bob's Watches
Thanks for the positive feedback! We're so glad to hear that your watch arrived in even better condition than expected and that the delivery was prompt. We strive to provide a seamless experience for all our customers, and it’s wonderful to know we hit the mark for your first purchase. If you need anything else in the future, feel free to contact us at 800-494-3708. We look forward to working with you again!
Excellent experience - highly recommend
This is my 3rd purchase from Bob’s. It is unreal how quick they turn the purchase to your wrist. I sent the money, got a shipping confirm within an hour, and it was at my home in Florida the next morning from California.
The watch is as described and beautiful. They do a good job describing what it is and condition. I still always buy box and papers for my own peace of mind.
28 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for your continued trust in Bob’s Watches! We're thrilled that your third purchase was just as smooth and fast as the previous ones. We take great pride in accurately describing our watches, and we're glad you're happy with the condition of your new piece. It’s also great to know that the speed of delivery exceeded your expectations. If you need assistance with another purchase, please get in touch with us at 800-494-3708. We look forward to hearing from you when you're ready to buy, sell, or trade another used luxury watch.
I recently received my Omega SeaMaster…
I recently received my Omega SeaMaster Titanium Blue Pro. I am probably sleeping with a smile on my face. Thank you for the great timepiece.
27 January 2025
Unprompted review
Reply from Bob's Watches
We couldn't be happier for you and your new pre-owned Omega Seamaster! What an excellent addition to any growing watch box. We hope you enjoy wearing it and look forward to hearing from you the next time you need to buy, sell, or trade an authentic used luxury watch: 800-494-3708
I’ve dealt with Bob’s numerous times…
I’ve dealt with Bob’s numerous times buying and selling. Just sold my 1999 Gild GMT for a reasonable price. I worked specifically with Samual Gonzalez there and he was very knowledgeable and professional.
28 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for your continued trust in Bob’s Watches! We're thrilled that Samuel provided you with a professional and knowledgeable experience while selling your pre-owned Rolex GMT. If you're ever looking for another pre-owned watch or need assistance, don't hesitate to call us at 800-494-3708. We look forward to working with you again!
Outstanding customer service
Outstanding customer service! And, great pricing!
20 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for the positive review. We’re so happy to hear that you had a great experience with our customer service and found our pricing to be competitive and fair. If you’re ever interested in exploring more pre-owned watches, feel free to reach out to us at 800-494-3708. We’d love to assist you again!
All Gold not for me
Someone left me a vintage Gold President Day Date. Beautiful, but too much for my personality to wear except on very special occasions. Bob's made it possible to trade for a classic Submariner. The watch I received I can wear every single day. Bob's made the exchange simple and efficient. Thank you Bob's.
13 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review. We're thrilled you could trade your vintage Gold President Day-Date for a classic Submariner that better suits your everyday style. We pride ourselves on making the process of trading pre-owned watches simple and efficient, and we're so glad you had a positive experience with us. If you have any further questions or need assistance, don't hesitate to reach out to us at 800-494-3708. We look forward to working with you again!
Excellent experience
Excellent experience. Great communication and follow up on a purchase.
4 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for your positive review! We're so glad you had an excellent experience with us and that our communication and follow-up met your expectations. Bob's Watches strives to provide top-notch service for all our customers, especially when purchasing pre-owned watches. If you have any questions or need assistance, please don’t hesitate to contact us at 800-494-3708. We look forward to working with you again!
I want to Thank You for a Very nice…Straight Awesome
I want to Thank You for a Very nice watch! It’s Exactly what I wanted to add to my collection! I ordered it and it came when they said and it is a Awesome watch Thank you Again Bobs Watch for the Excellent Experience!
11 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for the positive feedback! We’re so glad to hear that the pre-owned watch you ordered was exactly what you wanted and arrived on time. We strive to provide a great experience for every customer, and we’re thrilled you’re happy with the new addition to your collection. If you ever need assistance or have any questions, please don’t hesitate to contact us at 800-494-3708.
This is our first purchase from Bob’s…
This is our first purchase from Bob’s and the process very very smooth and transparent. The watch arrived as described and in great condition. The price was fair. I would recommend them a try.
8 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review! We're so glad to hear that your first purchase from Bob's Watches went smoothly and that your pre-owned watch arrived exactly as described and was in great condition. If you have any questions or need assistance, please don’t hesitate to contact us at 800-494-3708. We look forward to working with you again!
Good price, great watch!!
Good price, great watch as advertised, delivered in two days. I love my stainless sub Rolex! Thank you bobs!!
9 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for the positive review! We're thrilled you're enjoying your new pre-owned Rolex Submariner and that it arrived as quickly as advertised. At Bob's Watches, we aim to provide great prices and quality pre-owned watches. If you need any assistance or have questions about your new watch, please get in touch with us at 800-494-3708.
Highly recommend for quality and service
The item I chose was precisely what arrived. Perfect condition. Proper papers and box in prestige condition. I also had a great customer service experience when I called to ask questions before and after the sale. I would highly recommend for quality and service.
6 January 2025
Unprompted review
Reply from Bob's Watches
Thanks for the positive feedback! We're so glad to hear that the pre-owned watch you chose arrived in perfect condition with all the proper papers and box. It’s great to know you had a positive customer service experience before and after your purchase. We truly appreciate your recommendation and are committed to providing top-notch quality and service. If you have any questions or need assistance, please don’t hesitate to contact us at 800-494-3708.
beautiful...
absolutely lovely! once I remove three or four links, it will be my go-to timepiece!
4 January 2025
Unprompted review
Reply from Bob's Watches
Hi Sue, Thank you for the positive feedback. We hope you enjoy your new pre-owned watch. Please contact our team at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Very happy with my recent purchase
Bob's offers a great selection of luxury watches. The watches they have are like new. The team at Bob's is amazing. Great customer service.
Shane is the best, great communication.
He aways keeps you in the loop.
Thank you
Best regards,
Ricky G
3 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a review. We appreciate the positive feedback and look forward to doing business with you again soon! In the meantime, please contact Shane and the rest of the Bob's Watches team at 800-494-3708 if there is anything else we can assist you with.
My experience
My communication, transaction and delivery was very smooth. I have no complaints with company and plan to do business with them in the future. Staff always available to answer questions. Timepiece was exactly as described and in excellent shape.
2 January 2025
Unprompted review
Reply from Bob's Watches
Thank you for the outstanding feedback and for your continued business! It is an honor to be your go-to pre-owned luxury watch exchange and to help you build a valuable watch collection. Please call us at 800-494-3708 if there is anything else we can assist you with.
I’ve purchased and sold several watches…
I’ve purchased and sold several watches with Bob’s Rolex through the years. My latest acquisition a Sea Dweller 2019 in mint condition, with original box, tag and booklet arrived and looked as though it had never been worn! It’s my first Sea Dweller. It’s larger than my Submariners and extra heavy duty. I’m in love with the larger bold look and extraordinary detail and quality! Thank you for providing such incredible customer service and support!
There’s no one I trust more! CK.
23 December 2024
Unprompted review
Reply from Bob's Watches
Hi Cary, Thank you for your continued business and for your unwavering trust in the Bob's Watches team. It means more to us than you will ever know! We hope you enjoy your new pre-owned Rolex Sea-Dweller. Please do not hesitate to contact us at 800-494-3708 if you have any questions about your watch or if there is anything else we can assist you with.
Excellent products and service
Easy to order, with prompt processing and delivery! I will continue to use Bob's for luxury watch purchases in the future.
19 December 2024
Unprompted review
Reply from Bob's Watches
Thank you for taking the time to leave us a positive review. We appreciate you and your feedback! More importantly, we are thrilled you found the ordering process to be easy and that your pre-owned watch arrived promptly! We look forward to hearing from you when you're ready to add to your growing collection: 800-494-3708
Very professional
Very professional and thorough sales staff. My watch was as described and I am very pleased. I will use them again
27 December 2024
Unprompted review
Reply from Bob's Watches
Hi John - Thank you for your continued business and for leaving us a review. We look forward to hearing from you the next time you need to buy, sell, or trade a used luxury watch. In the meantime, please contact our team at 800-494-3708 if there is anything else we can assist you with.
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