BNA Smart Payment Systems Reviews 21

Plzz help. I received a mail on morning interac transfer .however I didn't receive the money. Plzz help

I withdrew money from Bodog and received an email that I would receive another email on Sept. 29, 2023. I spoke to Bodog agent and advised that I would have to reach out to Interact. I spoke to an agent there and was told that I need to reach out to my bank or BNA payment system, as Interact told me that the withdrawn money was "on hold". I spoke to my bank and they informed me that they do not see any on hold amount. I sent an email to BNA twice and no response. I tried calling and on their phone states "No available agents".

We have been using BNA terminals for over 15 years. During that time, we found their technical staff to be extremely well trained and knowledgeable about the devices.
The staff is helpful to quickly determine the problem and rectify the situation. If a terminal was to be replaced, it was prepared and shipped same day and at our location first thing next morning.
Being in the retail business, this was very important to us. Thank you to all the staff at BNA and looking forward to many years ahead.

Allan McNeil
Information System Manager
Suds Express Inc. and Jiffy Lube

Professional, efficient, and good service. I was relieved as soon as I spoke with them.

Recently I made an etransfer transaction that need to be reversed due to my own error. I emailed the support team and they were quick to respond with instructions on how to go about resolving this issue. After following their instructions the money was back in my account almost immediately. Kudos!

I'm so confused. I'm not sure what happened but I have 500$ missing from my account and I never made a transfer! I'm crying right now, I don't know how the money was taken. I don't suggest anyone take up there offer because it's clearly a scam!

I received a random text msg stating the following

August 29 "Finishing up working i am gonna send you the money now thanks again" I ignored this as i did not request anything from anyone....

Sept 6 - BNA wrote again even after i ignored their first text msg to me "good morning let me know when you get the money thanks again"

Sept 6 - Me- "who is this"

sept 6 BNA wrote - "link apparently not allowed ......./bnasmartpay.ca"

I then decided to look them up and saw all these reviews of scammm....

beware of them!!!

Received an unsolicited request for $200 from this company. It appears they had access to the email account it was sent to and it was approved within minutes of it being sent before we could decline the request. Filed a complaint with our bank and now filing a police report for this blatantly illegal scam.

So the first time at JUSTIN'S casino it came up with "Direct Debit" for an interact transaction waited 6 days after accepted &verification, I recieved an email says transaction not approved. So on Saturday morning I go to Big Dollar and tried to do an etransfer AGAIN BNA and bank emailed me confirmations. Well I wrote 2 emails & called (wasted time) Now it's Monday and I haven't been on the casino yet they still holding my money at the BNA payment services. I've spent them there screenshot from their system as well as my Banks haven't heard back So if your wanting to etransfer I suggest Gigidat payments for interac deposits or etransfers. Never had an issue with Gigidat.

I was playing on Tonybet casino, I deposited once, everything fine, the 2nd deposit, it came up as BNA smartpayments on behalf of Tonybet, I processed the $100 e-transfer and nothing was credited to my account, I wasn't able to add the code that they give you with every e-transfer but I assumed it would go through....NOT!! 4 months later, I have been blocked from Tonybet and BNA Smartpayments won't return a call in Canada. I want my money back before I get the authorities involved and my lawyer.

Who are u guys...and why did u $76.88 for my account...I never ok it or even know why...I dont shop on line...and yet on 2 occasions u took money from my account why....

100% Scam ALERT. they made it look like they were sending me $10 however when I accepted by depositing it into my account they TOOK the money and direct deposited into their account. BEWARE this is a SCAM.

Im with that other guy. DO NOT USE! Read the review and should have taken buddy into consideration. Longgg story short, nothing got solved and im out $250. SCAM Don't bother with them, figure out a different method to transfer to vendors. Cause these people will take your money and leave you in the dust. DO NOT USE

AMAZING customer service. I have been dealing with a company who BNA processes money transfers for and long story short i made a transfer through with that company and unfortunately my deposit got taken from my bank but never made it to my bankroll.
This company who i made the payment with has no phone number to call, takes 24 hours to respond to emails. I finally figure out BNA is the company who processes the payments and i was able to talk to someone instantly from the company and come up with a solution. I am still waiting for my funds but they will be cleared soon. Customer service was amazing.. thanks guys!!

They are very quick to return my calls and emails.

We have been with BNA Smart Payment for many years.
Over time we have reached a comfortable level.
Our representative James Newman has given us a great level of service and worked through any issues we have had.

I have been with BNA Smart Payment for over 10 years now. BNA Smart Payment has always provided quality customer service - they respond to all questions promptly and truly service their products and their clients. Technical support if needed is very prompt and effective.

very happy with the quick service and honesty of this company. One small problem and we feel that not much can be done with this problem,many people in B.C. use the credit union as their bank and many of these debit cards do not work.

Had a sudden programming issue with our machines that was totally unexpected and caused us to not have any POS for a few days. BNA did ship replacement machines and after a day and did reprogram our original machines, so they stood behind their product but still shouldn't have happened in the first place

We have been a client for 5+ years and consider that BNA Smart Payment provides a great product.