BMW Reviews 1,320

Called BMW road assistance at 8pm last night as got a flat tyre, I was told the technician will arrive at 9.20 pm. Called back @9.30pm to be told that there is no engineer available and somebody will call me back in 10mns. Called back at 10pm to be told that the operator gave me wrong information as he used the time 9.20pm from a previous job! And that no BMW engineer are available until 7am so I asked if they can get a recovery truck to get my car parked at my house. I was told he is coming at 12.01 pm. I called back at 1am to be told he is coming at 1,35am, he arrived at 1.40am
What a disastrous experience! You expect much better from BMW/MINI assistance!!!
At the end I called AA insurance through my RBS bank account and they are coming at 8.20am this morning to replace the tyre.

I paid for all the safety features and they dont work properly . I used my self parking tonight and it reversed straight into a large boulder , so much for paying for parking proffesional to avoid thing like this the sensors never picked it up

After receiving my I5 M60 it was an initial amazing feeling , within 48 hours the reality is that the range of the vehicle is exceptionally low, 6 months in and average 127 miles, against WLTP of over 309
BMW state no fault , the lease company say the same so will not do anything

It’s likely going to be a very expensive paper weight unless the Ombudsman can assist

POOR SERVICE !

Myself and my wife were stranded in a supermarket carpark after I had an issue with the remote and unable to access the vehicle. During my initial call to BMW Assist i emphasised to the operator that we we're both in our late 70s and therefore vunerable.
It took 2.25 hours in freezing temperatures before help arrived.
Fortunately a stranger helped us out just before a mechanic arrived and we got home safely.
BMW Assist is extremely poor with very little in the way of updates and very slow service, my wife is also disabled , it was a horrific experience for us, waiting over 2 hours in freezing temperatures.
Considering BMW is a so called luxury brand, their roadside assistance leaves a lot to be desired.

Don't bother with a BMW ix2 EV complete waste of time. Does not provide anywhere near the range promised and forget about losing 20% when driving in winter as you lose over that on charging so 280 was a guide. That goes to about 250 then in winter its 200 and to get that you have to drive like miss daisy! The car is 8 months old and has been back to BMW 3 times! Plus this government wants to charge for the pleasure of having an EV on top of the extra car tax and having a new car so done bother. I wont be doing this again with any BMW - Prestige? My A+

I’ve had a deeply disappointing experience with BMW regarding enquiries about the car discretionary commission. Despite multiple attempts to get clarity, my requests have been repeatedly ignored. The lack of transparency and refusal to engage with legitimate customer questions is unacceptable.

It’s extremely frustrating to be stonewalled when all you want is a straightforward response. Based on my experience, BMW has not demonstrated the level of accountability or customer care I would expect from a major brand.

In general bmw are constant in their meet n greet and customer friendly, i have dropped my f22 220d msport xdrive for a winter check. So far so good.
Whilst waiting for my car i took the opertunity to take a look at some M2's M3's and up through the range, still a dynamic designe but for 1 small issue, who at bmw let the eejit into the designe department to unleash his absolute disgraceful designe of these new grills.and bumper configuration, they now look more skoda than bmw at frontal elevation ( not that there is anything wrong with skoda ) but this abonimation on what should be a premium car is shocking

Bought Brand New BMW M4 5000ks later and it needed Brakes and Discs

No talk about the safety issues these brakes could have caused!!
BMW UK and the Dealer JKC Coleraine NI. Didn’t want to know. Wouldn’t stand over it. (STAY CLEAR) Why pay near £90000.00 and get this service. This is my 7th BMW and I can say it will be my LAST. Customer service pure Shite! Want the big money and then don’t want to know!!
I’ve been buying Land Rover the last 20 years from Charles Hurst Belfast and never was treated like this
Always looked after me.

Michael!

I want to drop 0 star reveiw because bmw refuses to repair my bike witch was under manufacturers warranty a very bad experience and for sure i will never buy again from them

Recently had my bmw x1 into Lloyds bmw silverlink for an oil service £290 as a time served mechanic I could have done it myself with bmw parts for about £60 but I wanted bmw history .On picking the car up I was told I had a leaking suspension mount (a common fault) £500 to fix .This mount had been changed 10 month previously but apparently I’m not covered by the two year bmw warranty 🤔🤔🤔🫣🫣 because I didn’t purchase the mount it was done under warranty.Cutting a long story short I got home jacked car up and both mounts bone dry car was later inspected by same dealer and guess what no fault found so where did the £500 come from be very careful using this bmw main dealer .

Hi I am happy with served

I went for EGR safety recall for my BMW 520. The car don’t have any no problems, but pick my car up with braking sistem faulty. It’s really disappointing, because looks like main dealer's technicians don’t know what they are doing.

I took my BMW to Group 1 Ruislip on 07/10/2025 in limp mode (restricted to 40mph). After their software update, the Head Unit and Kombi crashed, leaving the car completely immobilised for over ten weeks.
BMW now claims the Electric Motor Electronics (EME) requires replacement at a cost of £7,000, despite the fault arising only after their intervention. Courtesy car support has been withdrawn, and I am being asked to authorise costly repairs before another loan vehicle is provided.
This is not a warranty issue — it is service-induced damage caused during BMW’s own programming process. Yet responsibility is being deflected, leaving me without mobility and facing unreasonable costs.
I am escalating this case to The Motor Ombudsman and will be logging all transport costs incurred until BMW accepts responsibility. Customers deserve accountability, not deflection.

Over the past couple of weeks, I’ve been reaching out to various departments to clarify some questions, but unfortunately without success.

In 2023, I entered into a 48-month lease agreement with BMW Financial Services for a BMW 218i. At the time, I specifically requested that both servicing and tire replacement be included in the agreement, and I was assured that these would be covered.
I completed the first scheduled service in January 2025 at Sytner Worcester BMW without any issues, and it was covered under the lease. However, I recently booked an appointment to replace the tires as the vehicle has now reached 30,000 miles. Sytner Worcester BMW declined to proceed, stating that tire replacement is not part of the lease agreement.
I have finally reach out the BMW UK and I have been told that tires and brakes are not included, and my question is .... what is the point to lease if you have to pay everything?
No negotiation possible - first time I have purchased a BMW and will be the last one. - VERY VERY POOR!

I bought the car from Chris fisher in January 2025, a treat I have saved up for a long time I purchased the car outright and loved it!

Around the start of October I remember getting into the car to do the school run. As I put the car into drive and tried to pull away the car jerked and went back into park. It did this a number of times and I had to call BMW assistant and took my wife’s car to get the kids which I was late for.

The BMW technician advised to re try the car when I did this it pulled away fine. I the. Booked it in with your selfs who could find no fault with it and no error codes were logged.

In the same month I was at a friends house in a single drive, I went to leave and it did the same thing and took 45 minutes to resolve it. My friend could not pick up his wife on this occasion as I was blocking him in. So my wife had to get her!

Another time I was at work and it did the exact same thing, I videoed this occasion and sent it through to Lauren at the service team and re booked the car in again. This happens a few more times when I attempted to do shop runs ect but resolved it self after waiting it out.


I booked it in with your selfs again in November and you changed the front door lock and you thought it could have been the safety systems playing up.

On the way back from the dealer ship the car shifted it to neutral at a round about and would kept bouncing back into park when I re started the car. 5 minutes later it resolved it self again. I got a some abuse from people behind me and had to ferry the traffic around me.

This issue has caused me no end of stress, I have never had this many problems with a car and this is the most I have spent on one!!!!!!

I have been late to work, late home from work, late to pick the boys up. I am in the police and being there on time is hugely important and something I take pride in and can’t not afford to have a faulty car. It has caused me anxiety and worry.

On my days off I have had to spend money on fuel, put miles in my car and more importantly take time out of my day to get the car to yourself..

This is the third time I have had to book it in and cannot see the issue being resolved because no fault codes are being stored.

I therefore under the consumer rights act 2015 reject the car. I would like options please of how I can go forward without a loss to myself.

In respect of this the entire team at castle old everyone has been amazing,polite and respectful of my problem.

My worry is that I will be offered poor money for my car though no fault of my own and come away out of my pocket which would not be fair considering when I first reported the problem it still had three months warrenty. I bought the car from a main dealer and for peace of mind that if something would ever go wrong it would be out right and I would be looked after.

I would like to reject the car as I have lost trust in it.

Please escalate this to the manager and see how we can resolve this asap.

Thanks so much for your time.

BMW Hillington Glasgow. Brand new X7. Door switch fell into door frame. Accused of being ‘heavy handed’. Never happened in my life to any of the other vehicles I’ve driven on other more luxury branded vehicles. Manufracturing flaws not admitted - charged over £200 for no reason at all. Avoid at all costs. I argued at the time that I will not be paying if they thought it was our fault. They ignored me..

I am extremely disappointed with the way BMW Insured Warranty has handled my current repair. My BMW X4 has now been off the road for over two weeks for a simple coil spring replacement — a job that any competent independent garage could complete in a single day.
BMW’s service centre has informed me that the delay is due to “missing screws from Germany,” and I’ve now been told it will be another four weeks before the repair is completed. Being left without a vehicle for six weeks in total for such a basic job is beyond unacceptable for a brand that claims to represent premium quality.
Despite contacting BMW Customer Service, I have been repeatedly refused a replacement or courtesy car, even though the delay is entirely on BMW’s side. I rely on my car for work responsibilities, and BMW has offered no mobility solution whatsoever.
For a manufacturer of this reputation, this level of disorganisation, poor parts logistics, and complete lack of customer support is frankly shameful. The BMW Insured Warranty gives the impression of offering security and peace of mind, but in reality it has left me without transport for weeks with no accountability.
BMW seriously needs to rethink how its warranty service operates — premium customers expect premium support, not excuses about missing screws and long waits for basic repairs.

We recently purchased a BMW iX from BMW Derby, and what should have been an exciting moment has turned into an absolute nightmare.

Within just two-three days of ownership, we discovered a damaged glass roof, something that clearly should have been identified before the car was handed over to us. We immediately contacted the dealership expecting support, but instead were met with indifference, denial, and a complete lack of responsibility.

Rather than helping to resolve what is clearly a serious defect, BMW have refused to assist with repair or replacement, leaving us completely stranded. The situation has now escalated to the point where our insurance company is considering writing the car off entirely because the cost of replacing the roof is so high.

The customer service has been shockingly poor. No empathy, no urgency, and no accountability. We’ve been left out of pocket, deeply disappointed, and incredibly upset by how we’ve been treated.

Buying a premium vehicle from an official BMW dealer should come with peace of mind and trust. Instead, we’ve been left high and dry, questioning how a dealership of this reputation can treat customers with such disregard.

If you value honest service, transparency, and aftercare, avoid BMW at all costs.

BMW simply can not manufacture wheels that don’t corrode. Now had 3 sets of wheels and the latest have corroded yet again within 18 months. A further warranty claims process is not worthwhile as BMW ask for a contribution and will not refund my last contribution despite supplying bad quality wheels that corroded within 18 months. Avoid.

Absolutely shameful communication and customer service from a premium brand. My brand new x1 was recalled for 7 months , after being refused a loan car from the dealership as I owned a small dog, 4 loan cars later from enterprise hire, all sub standard to the payments I continued to pay, little if any communication as to what was going on. When there was communication it was passing the blame from bmw fs to customer services to the dealership.
The car was finally returned, after being in the care of the dealership (Brighton and hove) with flat tyres and warning light on. This Ofcourse brought concerns of the warranty as I had not had use of the car and having no confidence left in the brand, I was told they would not extend it and would respond any further.
Stay away from them. I’ve had premium brands before with far superior customer service and retention.