BMS Transport Reviews 459

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making the moving process significantly less stressful. The service is frequently highlighted as excellent, with many people appreciating the efficiency and care taken with their belongings. The booking process is also noted for being quick, straightforward, and well-organized, often including useful preparatory steps and competitive pricing. However, some customers were dissatisfied with the customer service, specifically mentioning a lack of follow-up regarding damage claims. A few other people also felt that the overall experience was incredibly poor, citing issues with the team's attitude on moving day and with the insurance company.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff, describing them as professional, friendly,... See more

Service

Users describe positive interactions with service. Customers consistently praise the efficiency,... See more

Booking process

People report positive experiences with the booking process, finding it smooth, quick, and straightforward... See more

User experience

Customers had positive experiences with the overall user experience. Many reviewers describe the process as... See more

Customer service

Reviewers mention positive feedback about customer service. Customers frequently highlight the efficiency,... See more

Based on these reviews

Rated 5 out of 5 stars

Ovi and his team were magnificent. The conveyancing process was a long, drawn out nightmare for us but Ovi kept in touch on a regular basis over a period of 8 months, gently but not intrusively enquir... See more

Rated 5 out of 5 stars

We used this company to move house. Everything went to plan like clock work. Paul, Norman & Harley arrived on time and were professional, friendly and polite. They worked with incredible speed and eff... See more

Rated 5 out of 5 stars

Paul and his team (Krishna and Mohan) made an extremely stressful and complicated house move very straightforward. They were extremely helpful, knowledgeable, and eager to make sure everything went... See more

Rated 5 out of 5 stars

We were so pleased with the overall service provided by BMS that we are already planning to rebook them for the next phase of our house move. The booking process was quick & straightforward, including... See more


Company details

  1. Moving Company
  2. House Clearance Service
  3. Storage Facility

Written by the company

We offer an outstanding removal service. We cater for home and office removals, we offer a man & van service, storage, and more. We cover removals South West London & Surrey, and beyond.


Contact info

4.9

Excellent

TrustScore 5 out of 5

459 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

AMAZING!!!

Amazing service from quotation stage to managing via Kish. The movers were outstanding. Harley did walk through first confirming what was to be taken and what was staying. 3 guys flew through the property loading carefully and precisely. Very friendly and patient as they knew I was a bit stressed with moving. Nothing broken during move. Would recommend this company to everyone. Just given their number to a neighbour as I was that impressed. Well done BMS X

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Ovi and his team were magnificent

Ovi and his team were magnificent. The conveyancing process was a long, drawn out nightmare for us but Ovi kept in touch on a regular basis over a period of 8 months, gently but not intrusively enquiring about progress held his price and then sent the most fantastic team of Cosmin, Esweer, Kaj and Norman to make the move (of 200 + miles). Nothing was too much trouble for them, they formed a courteous, polite, hard-working crew, working together as a team and knew exactly what they were doing and how to overcome problems from the moment they arrived. We were very impressed and most grateful to them for taking away much of the pressure and trauma associated with moving. Thank you all.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Hard work and professional removals, would recommend

The whole process was very smooth from start to finish. The survey was quick and easy to do over a video call, which made things simple. On moving day, the removal team worked incredibly hard and fast, and they took real care with my belongings. They went the extra mile by getting a very large 4x4 Kallax unit upstairs at the new place, and managed to fit everything in, amazing as the house I bought was smaller, which was no small feat. I would definitely recommend this company.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

We would like to extend our gratitude…

We would like to extend our gratitude and thanks to Paul and the team today for their excellent work and support throughout today. They were efficient, kind and supportive in the anticipated wait for our house keys. The made the whole day and house move feel at ease with a smooth transition and care.

27 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

We were so pleased with the overall service provided by BMS that we are already planning to rebook them for the next phase of our house move. The booking process was quick & straightforward, including a useful preparatory video call; pricing was also very competitive. On the day, the team of 3 were hard-working, efficient & helpful, as well as polite. They didn't seem to stop until everything was done; nothing was too much trouble. Good quality packing materials were in ample supply; we did a lot of advance work but the team also gave great assistance where needed. We highly recommend BMS for an excellent & professional service.

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service. Highly recommended.

We used this company to move house. Everything went to plan like clock work. Paul, Norman & Harley arrived on time and were professional, friendly and polite. They worked with incredible speed and efficiency. I’ve never experienced such hard workers, incredible. They transported and manoeuvred heavy furniture and boxes into their vans like magic! Reall recommend this company and Paul, Norman & Harvey.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

BMS Transport was great and I would recommend them. We used BMS in April 2021 for a house move and have used them again in February 2026. They provided boxes to pack our things along with bubble wrap. The team was very fast at packing, loading and unloading and all boxes and items were placed in the correct rooms. Where furniture was dismantled it was reassembled too. Nothing was damaged or broken and we were dealt with professionally both at head office and the on-site team. An excellent service!

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Very professional and great at what they do

The guys from BMS were incredibly professional, accommodating and a pleasure to work with! They took care of absolutely everything, and it was all handled with extreme care. All I had to do was stand back and watch. And on top of it all, they were very friendly and a right laugh! Highly recommend.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience with a great team

The whole team, from sales, finance and especially the removals team, were brilliant. I was kept informed throughout. The moving went smoothly, more than I imagined it would and the team were so careful and thorough. I definitely recommend BMS Transport to anyone moving house.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous from start to finish

Fabulous from start to finish. We were a last minute house move which, could have been so stressful. I genuinely couldn’t have asked for anymore from BMS. Every member of staff was superb and the communication excellent.

21 November 2025
Unprompted review
Rated 5 out of 5 stars

BMS Transport - so good I used them twice

7 years ago, I randomly selected BMS Transport as my removal company for my move in Twickenham. The BMS team were so good that 6 1/2 years later I selected them to move me from Twickenham to Portsmouth.
The team were excellent from the start. I received a quote in February 2025 after a quick furniture survey via my mobile. The quote was extremely competitive (I checked two other firms who were at least 25% more expensive).
My house sale and purchase was not a smooth affair but BMS honoured my quote via two unsuccessful house purchases and several amended dates.
Finally, I moved at the end of November 2025. On the day of the move, the moving team (4 happy, nice guys) laid out runners to protect the wooden floor and plastic covering for the stairs and landing areas.
The guys worked quickly and cheerfully, boxing up soft furnishings where necessary and wrapping mattresses and TVs securely.
They then set off to make two drops. The first at a storage unit, the second at my new home.
I am absolutely delighted with the whole BMS team and would use them again for any future move.
I highly recommend them. Give them a try, you won't be disappointed.
Ashley

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Couldn't be happier with the service

Couldn't be happier with the service!
Everything went extremely smoothly. The guys took fantastic care of every item. They even wrote on one packages, which meant a lot to me, what was inside of it. They were punctual, very polite and very accommodating. I have to say, they exceeded my usually very high expectations. I wish them to all the very best. Thank you !!!

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

BMS were recommended to us by close family that had recently used them for their move. We used them both for a downsizing move and related house clearance. Both were carried out perfectly. Ovi's quotes were quick and reasonable. The removal and house clearance teams were great - empathetic and accommodating. I highly recommend them.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

BMS Removals provided an excellent…

BMS Removals provided an excellent service. The booking process was very straightforward and efficient. On the day of our move, the crew were excellent - very professional, helpful and calming. They were great at moving all our furniture and boxes with no breakages or any damage. I would most definitely recommend BMS - they were superb!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Pack and Move

It was a really easy process to get a quote together for our pack and move. BMS were flexible with our move date which removed some of the stress that comes with moving. The team were friendly, professional and did a great job overall.

29 September 2025
Unprompted review

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