B&M Stores Reviews 5,825

I had an issue with a parking so contacted their customer service team, it was very refreshing to speak to incredibly helpful human beings and not a robot or foreign call centre! Great communication from a professional team, thank you!

Really helpful staff, massive range and genuine savings. I'm new to the store but it's going to be my Go To for all home improvements and gardening bits and pieces.

Very professional
The lady I spoke to on the phone
Also lady at the MANDER STORE 663
PROBLEM WITH Energizer plug in door bell thanks again to everyone.
Kind regards
Geoffrey. Holland

Had an issue with an iteam and couldn't find the receipt, I telephoned the customer service and the lady was very helpful and patient with me. She found the transaction and emailed the receipt straight over to me.

A great customer service team that was very helpful when I mislaid my receipt.
Many thanks

Shop at B&M frequently as you get what you pay for and often that's all you need.

Recently got a parking fine by the third party running the car park for overstaying by 15 mins because - shopping. We like to spend a bit of time in there, especially in the garden centre. B&M Customer Service (Isabelle) was fantastic in avoiding a painful parking firm appeals route and got the fine cancelled for us.

I like to shop at B and M. It has a very good range of household and garden products. Staff at the Caernarfon store are always helpful and friendly. Pwllheli staff are very good too but one woman in her 50's constantly spoils my shopping experience. She often works at the cigarette kiosk and is so rude and ignorant. Even aggressive. She needs removing for putting off customers. She ruins it for all the other wonderful staff members.

Becky near victoria Morrisons gave really good service. Sorted out my returns within a couple of minutes. Left as a happy customer

On Saturday at Ely store there was only one person on tills queues going down isles, he was calling for support multiple times and no one came. This was just after 3pm. This is not acceptable and has put me off from coming into your store.

I bought last week more items from Blantyre stored and four of them were not suitable for me.I was in store for a refund but I didn't find the receipt, so the cashier couldn't help me but she was very kind and gave me the details for customer service.I wrote an email to them and in less then 10 minutes they sent me the receipt through my email. I was very happy with their behaviour and that shop will remain my favourite. Thank you to everybody.

Excellent service not only in store but at their head office also both staff members so helpful polite and went above and beyond

The treatment I received in the Motherwell store was diabolical I took some paint back and was told that it had been opened I assured her it had not been she was clearly shouting with a load of People standing by I will never use the store again 😡

I bought 3 packs of garden bulbs costing £1.99 each or 3 for £5. Unfortunately, one pack had only one usable bulb rather than 2 shown on pack. I no longer had the receipt but a friendly manager in store gave me the Customer Service Nr and said if I rang with details if the transaction, they’d be able to email me a copy. Spoke with Clare (again a very friendly person) and as I didn’t remember the exact amount I’d paid for the transaction, she wasn’t able to search but she emailed me the link so I could provide details once I’d checked my statement. B&M followed up when I didn’t get back to them immediately. Today, I found the info and within minutes, had received a copy receipt which I took to the store for a replacement packet. I was very impressed with the speed of replies and the friendly, helpful manner of all the people I dealt with. Thank you, all
😄👍

Jane in customer services was really helpful when I called to complain about the rogue parking company who manage their Falkirk site. Once I supplied my evidence of shopping in store, she quickly had my parking charge cancelled. She was extremely pleasant, sympathetic and helpful. Great at her job

I purchase a heated blanket from a store whilst I was away from home, when I got home it broke after a few uses. I didn’t have my receipt but called B&M customers services who sorted it out with no issue. They went an email receipt for me to get a full refund in any b&m store. Very easy and quick, and Isobel was very friendly and super efficient

Great experience today at my local store, I went to a different store the other day and the lady on the till didn’t give me a receipt but I went to my local store today to see if I could change my purchase and the guy on the till gave me the number so I could phone customer service and they were able to find my purchase and email me the receipt so I could change what I had bought. Both the man on the till and the customer service lady were so helpful

Lisa from the customer service phone like was very polite, thorough and helpful. Really appreciated her help today

I had an issue with a lost receipt
KRISTA...CUSTOMER SERVICE CALL CENTRE.went above and beyond to try and locate this receipt .
The time and patience spent looking by Krista was first class.
A real credit to the company
Thank you again for superb customer service .

Very helpful and quick to locate lost receipt for store refund.