Blusafe Solutions UKReviews 

94
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the products, finding them to be of good quality and reliable after installation. People appreciate the ease of fitting and setup, noting that the smart locks offer more options compared to other brands. Some users also highlight excellent customer service, with clear explanations and quick responses to their inquiries. However, some customers also noted significant issues with product functionality, such as inconsistent features or the need to frequently update fingerprints. A significant number of people were dissatisfied with the customer service, reporting a lack of response to emails and phone calls, and difficulties with returns or replacements. There are also concerns about product compatibility and instances where locks caused damage or were deemed faulty, with no support provided.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, with some finding them perfect for their... See more

User experience

Customers had ambiguous experiences with the user experience, with some expressing satisfaction with the ease... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers having very positive... See more

Customer communications

Consumers find contact to be negative, with many reporting difficulties reaching the company via numerous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

everything works well the one thing I wish is the finger detection It's not that great It needs improving End the timer lockout should be removed Or have the option to disable the device will be insta... See more

Rated 4 out of 5 stars

Installation ok after figuring out like everyone could do with a selection of bolts. Nice item to use so far

Rated 1 out of 5 stars

Apollo lock, looks great and has some great features, if they worked consistently. But guess what, they really dont work for long. Ever since installing the lock just over 8 months ago, we hav... See more

Rated 1 out of 5 stars

Prior to buying I sent a video of the door the new lock would be fitted to. Blusafe confirmed that their lock was compatible so I purchased it. I have 3 separate locksmiths out when I have told me th... See more


Company details

  1. Locks Supplier
  2. Electronics Company
  3. Smart Shop

Written by the company

Blusafe Solutions sell Fingerprint Smart Locks for your all occasions. Our range of door locks and padlocks all feature convenient methods of unlocking, without needing a key! Experience security at your fingertips!


Contact info

3.1

Average

TrustScore 3 out of 5

94 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(94)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Day one

Day one! Purchase the fingerprint front door lock from the ideal home show, Tom is lovely and really believes in the product and so he should it’s brilliant! It arrived and has been installed using their installation team. Dan was super helpful and professional. Great set up and walk through on how to use it!

The lock is ideally for us as the previous handle was a pain to remember to lock it all the time,

This a simple pull of the handle and it’s locked.

So many great features
Fingerprint
Fob
App unlock
And you can even send someone access over your phone! Just genius!!

9 December 2021
Unprompted review
Rated 5 out of 5 stars

Purchased the Blusafe Origin

Purchased the Blusafe Origin following a recent exhibition. Delivered within 24 hours. Installed so easily within 15 minutes. The online Youtube video was so simple to follow and the installation was a breeze. Really please with it and works exactly as expected. It would good if the App was a little bit more 'finished' but perfectly capable.

11 November 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic product and great service from company

I run an Airbnb, the spare room in my house so we need to have secure locks on bedroom doors, for the guests and family. I now have 3 x Breeze Satin Chrome handles on the bedroom doors. This company was a lifesaver and enabled me to open my business. I'd ordered two different styles previously and although from UK based websites, products came from China with horrendously translated instructions and frankly cheap rubbish! We couldn't programme them either, they just didn't do what they were supposed to and were costly mistakes. Someone recommended Blusafe and I spoke to Tom before committing again. He has videos to show how to install which he sent links to and assured us he would be available if needed, but we didn't need it as they were very easy to install and programme. The handles work really well and feel nice and solid, quality. We don't have to take keys around with us when guests are in and also we feel more secure knowing no one can get in to our rooms when we're sleeping. Can't recommend highly enough.

17 August 2021
Unprompted review
Rated 5 out of 5 stars

Great for the gym...

I have been using this lock in the gym for the last month or so and so far it has been great, not having to carry a key with me has been one of the main benefits but I have also been surprised by how responsive the fingerprint sensor has been (even after a shower). I previously had a similar one that I purchased on Amazon but unfortunately it didn't end up lasting too long, but even after this first month I can tell the build quality of this one is much better. Would highly recommend.

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Such a cool idea!

Such a cool idea! I'm notorious for losing keys so the fact that I can use my fingerprint to open the lock is ideal for me. Super long battery life too.

14 April 2021
Unprompted review
Rated 5 out of 5 stars

Fingerprint Padlock

Ordered a fingerprint padlock to take the gym - It arrived on time, is easy to set up, and is so much better than having to remember my key!

I'll be recommending this product to all of my gym buddies

14 April 2021
Unprompted review
Rated 5 out of 5 stars

I love the fingerprint padlock

I love the fingerprint padlock, it’s perfect for my gym locker and my bike lock. It’s so much easier than fiddling around trying to find a key or remembering a code for a combination lock.

13 April 2021
Unprompted review

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