Blurb, Inc. Reviews 549

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I have been using Blurb since 2009. It is by far one of the easiest, user friendly and affordable photo book solutions out there. I am creating one family album each year with over thousand photos and... See more

Rated 5 out of 5 stars

High quality printing and perfect binding. I never regret renting books through Blurb - the quality surpasses even the most critical eyes. Others may reduce books at less cost, but the final result f... See more

Rated 5 out of 5 stars

Blurb is the wonderful modern version of the old family album. I put those photos you have been taking together and into a book. I enjoy the aspect that I can work off line. Delivery of a quality p... See more

Rated 5 out of 5 stars

Purchased a number of books, 14 separate editions and multiple copies of each. This time the quality was good. Had occasions when there was untidy binding that failed. Printing sometimes makes correc... See more


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4.5

Excellent

TrustScore 4.5 out of 5

549 reviews

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Rated 5 out of 5 stars

I thank the Blurb website everyday for giving me a program that was easy to understand and use. I will enjoy the results of my time spent on organizing photos of family for years to come.

I thank the Blurb website everyday for making available programs like BookWright. I was able to make six different books of my grandchildren and their journey from a newborn to adult. I made copies for their parents and of course for myself. It was easy to manipulate and I had fun reminiscing their lives. My biggest surprise was how quickly Blurb had them all printed and delivered safely. I’m 81 and I didn’t think I could ever accomplish this, now I can enjoy seeing their photo immediately without having to hunt for the photos in shoeboxes. Thank you so much.

27 February 2022
Rated 5 out of 5 stars

The books were wonderful

The books were wonderful. The only problem in my two shipments, one side was dented by the shipper, so should have had an extra piece of cardboard inside opposite the one in the cellophane packaging…as extra security….so one on each side of the books. The shipping dent did create a dent on the outside book.

27 February 2022
Rated 5 out of 5 stars

Another beautiful book

I have used Blurb over the last seven years to produce mostly limited distribution, graphics-heavy books of family stories to supplement the more formal genealogical research another family member is doing. Even the lowest-cost Blurb options result in beautiful colour reproduction and durable binding - in other words, long-lasting memories on paper.

27 February 2022
Rated 1 out of 5 stars

Unfortunately these replacement…

Unfortunately these replacement magazines have the same damage as the ones they were replacing.

25 February 2022
Blurb, Inc. logo

Reply from Blurb, Inc.

Hi,

I'm sorry your replacement copies were also faulty. I was able to find your support request and see that your new replacement will receive extra quality control. That new book has already shipped out and should reach you soo. I hope that you'll be happy with your new book.

If you have any further questions, please update your support request.


Best,

Blurb Team

Rated 3 out of 5 stars

I had a hard time navigating your web…

I had a hard time navigating your web pages when I wanted to make an ebook. When I ordered, I felt the advertising for shipping was misleading. I sent an email and I just got a canned response. I was disappointed. Shutterfly has never done that to me. I needed help creating an ebook and when Jennifer couldn't (wouldn't?) Answer questions anymore, she disconnected chat. Thankfully, when I went back in, I received help from a wonderful young man. At least there was that positive part. I'm honestly not sure I want to use your service. The product is nice albeit a bit too pricey for the size.

20 February 2022
Rated 4 out of 5 stars

Beautiful mini photo book

Service was great and the mini photo book of our vacation turned out beautiful and was delivered quickly. I made it through the phone app which worked well. I’m not leaving 5 stars only because I wish they had Font options for the cover of the mini photo book and I also wish they had layout options, currently it’s only Arial for the front and only 1 pic per page. Other apps I’ve used before had more options.

19 February 2022
Rated 1 out of 5 stars

Bad service

I would give you no stars for the delivery service you used. The package was delivered to seldom used door and sat out in the elements through 1 major snowstorm and 2 heavy rainfalls. The book is sodden and pages stick together - or is this a way of getting me to buy another book?

18 February 2022
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Reply from Blurb, Inc.

Hello Michael,

Oh no, I'm sorry to hear that your book was damaged upon delivery. This is something that our Support team can assist with, please contact them here: https://support.blurb.com/hc/en-us/requests/new

Our team is always happy to assist with damaged or defective orders, you only ever need to reach out.

Best,

Blurb Team

Rated 1 out of 5 stars

Never received my order

Never received my order. Sent to wrong address. Address was corrected through tracking number. Still never received it.

Address was corrected with UPS through tracking number. Still never received order. Correct address is in my account at Blurb.ca - Pat Kwiatkowski, 8026 Opeongo Rd., Killaloe, ON K0J 2A0, 613-757-0107

18 February 2022
Blurb, Inc. logo

Reply from Blurb, Inc.

Hello Pat,

I'm sorry to hear that you haven't received your order in time. I've looked into this for you and your order was shipped to the address provided during checkout. If you still have that address in your address book (https://www.blurb.com/my/account/address_book), I suggest you remove it to avoid selecting it again by mistake. I was able to verify that our Customer Support team reached out to you and I'm glad to see that they provided a solution you're happy with. If you have any further questions about your order, please feel free to update your support request.

Best,
Blurb Team

Rated 5 out of 5 stars

A great experiencegreat experience

A great experience. Prior to sending in my book a service rep communicated with me to assure me that my book should print the way I was hoping.
It arrived in a timely manner. When I expressed concerns that the cover was not done quite right and might be very vulnerable to wear and tear they arranged to send another copy that was great.
Wonderful service!

18 February 2022
Rated 5 out of 5 stars

I love their flat books

One out of 2 flat books came in broken. The inside was tilted compared to the cover when opened.

I sent photos to Blurb and they reacted promptly and replace the defective book quickly! I’ve always been satisfied with the product, but now i’m also very satisfied with the customer support!

18 February 2022

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