BlueWhaleSpa Reviews 1,323

I wholeheartedly recommend purchasing your hot tub through Blue Whale Spa. Andrew Brunton was exceptionally helpful throughout the process, ensuring I selected the perfect model to suit my specific needs—particularly limited side access and a below-ground installation.

One standout feature was the ability to share a video of the installation site, which made communication seamless and helped Andrew provide tailored advice. He also offered invaluable guidance on constructing a ramp to safely position the spa in its final location.

The hot tub arrived right on schedule, and the delivery team was fantastic. Thanks to the thorough pre-installation checks, everything went smoothly without a hitch.

As for the product itself, I’m extremely pleased. It’s clearly well-built, with excellent insulation and all functions performing exactly as expected. Very competively priced with brilliant customer care. Worth noting that their online documentation is outstanding, covering every aspect of ownership—from pre-installation and chemical usage to maintenance and operation.

Blue whale spa customer service is easy to contact via WhatsApp, which works well. Highly knowledgeable customer support. We would highly recommend these hot tubs. We have had ours for over seven years without a problem always works 100% being economical to use as well. High quality components installed.

I would just like to say a big thank you to everyone at bluewhale spa Andrews brunton from ordering to delivery and after care back up has been 100%we spend ours in our hot tub very pleased with it thank you Nik white

We ordered a hot tub from BlueWhale and we couldn’t recommend the company highly enough. From first contact, Andrew Brunson, our sales consultant could not have been more helpful. He was extremely knowledgeable and advised us on what spa would most suit our needs, and gave advice on cleaning and maintenance etc. The delivery and installation was seemless and we were quickly enjoying our new hot tub. Thank you to Andrew and the team.

Great service from ordering online to delivery. lots of information via e-mail and helpful videos. Jon and Craig were an absolute pleasure and so helpful.
Very happy customer.

Great company to deal with and very helpful.
Hot tub installation went very smoothly.
No issues and great quality and price .I would recommend using this company.

Fist class communication and installation.
Very helpfull after sales too

We’ve had our Blue Whale tub for a couple of months now and we’re very happy with it. The team that installed it were excellent and installed it exactly how we wanted, it took around 2 hours for them to get it set up.
The purchasing process was straight forward and all done over the phone in around 20 minutes.
We will hopefully get many years out of it, so assuming it provides that, I’d certainly have another in the future!

Communication prior to purchase was exceptional, and clear instructions on the preparation of the site were sent before delivery.
After sending a video of the area where the hot tub was to be situated, the 'all clear ' was given and a delivery date arranged.
The van turned up on time, with two men who skillfully put the tub in place, linked it all up, and then a brief demonstration was given. I have already enjoyed many hours in there, along with the grandchildren. Quality item and a quality company. Highly recommended.

Excellent service, very happy with install

The service was excellent start to finish. 5 star service and the crescent bay hot tub is awesome.

Excellent 1st class experience with Bluewhale Spa from start to finish.
No pressure from the salesman to buy he showed me several hot tubs and asked what my needs were. I cannot recommend them highly enough. They have given a 1st service from start to finish.

From start to finish and aftercare Blue Whale Spa put me first, friendly sales and after care staff over the phone and really knowledgeable and friendly installation team. I purchased the additionally chemicals package and they’re really simple to use, tub is also very economical to run. Would definitely recommend them.

The whole process from buying to delivery was straight forward . No pushy sales when making initial enquiry and delivery day was a pleasure from start to finish. The delivery men were friendly , courteous , and very helpful. They took their time to install the tub and gave me clear and concise instructions and information about the tub. Great company to deal with.Highly recommended.

Great friendly people. Happy to help out and set up where needed. Great job and love the new luxury to our home. Thank you

From looking to purchasing to delivery to installation to 1 year service, BlueWhaleSpa has been fantastic. Their recommendations were spot on. Patience in the showroom for first time buyers was really appreciated and helpful. The buying process made simple with aftercare and guided emails explaining everything you need to know. Delivery was flawless and we have been enjoying the hot tub ever since. One of the pumps was making an unusual noise within the first couple of weeks. They came round and sorted it without any issue. Looking forward to years of enjoyment.

Made the right choice in choosing BlueWhale, from the first call to delivery.. it was effortless. We love the Albany 2, perfect size for us and cheaper to run and look after than the previous inflatable spa. Would highly recommend this company.

Great communication and product.

A big thanks to this company from the very start I had efficient service, from purchasing the product to receiving it. Nothing was too much hassle when dropping the hot tub off and setting it up. 100% recommend this company, kind regards Shane woollas

BlueWhaleSpa have been a pleasure to deal with. I've been dealing with Andrew Brunton specifically. I had short listed 2 hot tubs and Andrew helped me decide which of the two I wanted. His knowledge and advice was great. There was no 'hard sell', which was a breath of fresh air. I felt in control of my decision. Andrew was super flexible with arrangements regarding when I wanted to go ahead with the order and delivery. He answered my questions when I wasn't sure about something and made the whole purchase experience a positive one. Hot Tub delivery is now set up for this week. Looking forward to getting it and getting in!! Would highly recommend doing business with these guys.

Update 19/10/25 - my Carmel Bay hot tub was delivered a week ago. Jon and Craig delivered and installed it for us. They were lovely guys! Did a beautiful job, confirmed with me how I wanted it situated and gave great advice to position it to the best advantage. They cleared all the packaging and took it away. Super genuine guys and we even had a round of hugs before they left. The tub itself is amazing...everything I dreamed of and I feel very reassured by the enhanced insulation, which I saw when they were installing. Let the good times roll!!