Blue Vanilla Reviews 4,427

Had a few pieces from Blue Vanilla now and I’ve loved every one 🙌 great quality

Ordered a few items 19th May and still haven’t received them. Evri tracking is saying they’re still waiting for the parcel. Brought it to the attention of customer services 23rd, got a short reply later that day, sorry about that, let us know if you haven’t got the parcel by Weds. emailed again yesterday and no reply.
You’ve had my money, where are my goods?

Great company, good quality pieces, a range of styles and fast delivery - very happy

Today I bought a beautiful pleated blue vanilla dress. Midi blue I'm taking it with me on my trip.

Fantastic clothes, great range and quality. Never dissapointed with blue vanilla

Great clothes, I now have 3 beautiful summer dresses from blue vanilla and I always get lovely compliments whenever I wear any of them 💙
I've my eye on another dress too 🤗🤣 xxx

If I could score '0' then I would.
Contacted them twice, no reply. Paid 5.99 to get clothes delivered quickly and they have not arrived.
Worse company I have ever dealt with

Nice clothes but had a couple of bad experiences with merryhill store . Their attitude to you returning something is like you are asking for the impossible and like you shouldn't have a, refund I order to try mine in at home due to having an operation is more comfortable and when ice gone for a refund ive been quizzed and their attitude stinks they don't deserve custom with so many closing down somehing needs to be done and I think the two I saw are suoervisors AVOID won't be going there again.

Have so many gorgeous pieces from Blue Vanilla, quality is amazing! Always the best customer service too x

Absolutely gorgeous dress, love the print and details .. so many compliments..

Love Bluevanilla! So many lovely pieces!
Fast delivery! Good quality! Very happy!

I LOVE this brand. The most perfect & flattering clothing for all occasions

Blue Vanilla & Debenhams are doing business in a very sneaky and deliberately misleading manner, the deliberate misrepresentation of facts and product manipulation, I made a purchase of a Blue Vanilla dress for my wife who had seen the dress on the internet and liked it, so I purchased it via Debenhams which stated for returns there would be a £1.99 fees deducted from the returns, it mentioned nothing about being also charged for postage to return too via the concession they sold it for.

I purchased a dress in good faith after looking at what I can now only describe as deliberately misleading photo on the website which showed a model wearing it and there is no way that dress fit her in the way it does without being pinned behind, as my wife is a size 16 and this dress is like a ruddy tent on her and that photo has someone who is not likely a size 16 but if she is then the dress still must have been pinned behind her to look like that in the photo as it is quite literally big enough for 2 size 16 women to fit in it! There is so much material it looked utterly ridiculous!

I am furious that I am expected to pay £1.99 for returning it on top of a postage fees whilst nothing in the return policy stated there would be a postage charge on top.

Debenhams deliberately hid the extra return cost and the consession that sent it have not provided any cost information until I tried to return it! they are deliberately misleading customers! From the deliberately misleading photograph of this so called one size fits all product! If you the concession are in charge of returns as Blue Vanilla are in this case and are charging return postage costs then that should be clearly shown on the product advertisement charging postage to return it should be mentioned on the product info along with the mention of the £1.99 return fees, but this website deliberately implied the only cost to return was £1.99, NOT £1.99 plus postage!

It has been 1 month and still no refund. Only buy from Blue Vanilla if you are 100% sure that you will not need to return the item. This is unacceptable blue vanilla!

Blue Vanilla at Debenhams.

Debenhams take 21 days AFTER Blue Vanilla have processed the refund for them to process the refund.
Absolutely ridiculous. As a result I won’t be buying again. Like the items I’ve brought but Debenhams are a nightmare.
It’s not a delay. They even gave me the date of 21 days in email. Have to wait until the 21st. This would be a month since it was sent back.

It is so hard to find dresses that *don't* have unnecessary leg slits or gaping necklines - but Blue Vanilla is officially my go-to brand for dresses! I'm so thankful for their modest maxi dresses - with just enough sinching at the waist to be flattering. The dresses are well made and good quality, and at a very reasonable price point! A beautiful array of designs, too. Thank you Blue Vanilla for making dresses that fit me properly and that I feel confident in! (Plus my order literally came the next day even though I didn't pay for next day shipping!)

I cannot praise Blue Vanilla customer services enough. Mistakes are part of life and recently I had to contact CS with regarding an issue with my order. I received a response immediately, any issues were addressed and compensated for with no problems at all. This is so refreshing having experienced some other online companies customer services.

Never ordered before from this company. Ordered originally via NastyGal. Opened my parcel to find only 1 part of a 3 piece outfit (description stated it came as one order). Sent return on 21st Feb, as per instructions, delivered to company the next day via Royal Mail - but no email from Blue Vanilla to say they received the return or that it's being processed. Waited patiently for the 15 days of processing like they have asked. Still nothing - no email or payment. Looks like they completely abandon the customer when things go wrong.
Will never order again from them ever again and from the looks of things other customers won't either.
This company will not last long at this rate with its disappointing customer service!

Great customer service and extremely helpful.