MAXOAK Reviews 24

Ordered 2 blind box specials that was supposed to be new randomly picked- up to $699 value. 13 days later received them. Went to add to my bluetti app. One of the units was already installed to someone else's app apparently a returned\ defective unit that was shipped as new to myself.
The unit would not even turn on.
Maxoak is unreachable except by chat line even though the chat line is not online. I called bluetti and ivan seemed concerned and asked to call me back in 10 minutes after contacting maxoak. He never called so I recalled him an hour later and he said he could not make contact with maxoak.
Went through this scenario a couple of times and ivan stopped answering his phone.
Tried to get a rma but could not get anyone to reply.
After finaly being convinced I was not able to get satisfaction from maxoak\bluetti I filed with my credit card and received a refund there.

have been testing power station including bluetti, jackery, fossibot, ecoflow and Vtoman
Bluetti seem to be the only company who don't engage well with customers non of the marketing departments phone numbers work and the support line won't give out a phone number poor poor service

Excellent customer service . I have never had such great service from.any company . Item was purchased via Amazon .

I ordered 2 items from the Maxoak web site, and they only shipped one of them, although they charged me for both.
I have not received any response to my attempts to contact them !

Ordered AC200P, but the screen says it's an AC200. Write back to question why item received is different than what I ordered. They email back "the AC200 in the screen is our system setting error, actually it's AC200P." Try to charge, will not charge properly. I exhaust every way possible. As I take a closer look, this Bluetti has tiny scuffs and scratches all over the underside and sides. I did not receive a NEW ITEM, BUT A RETURNED ITEM! Then, I email for an RMA label. Takes too long, I file a charge dispute with CC Company. 5 days later they finally email RMA label. They receive and sign for item 4 days later, but they're telling my CC Company they never got a return. I've emailed them twice about the situation, showing them FedEx "Proof of Delivery", but they have so far been unresponsive. My CC Company will not accept FedEx "Proof of Delivery." In essence they're ripping me off for $1200!
EDIT: 3/28/24...After getting Bluetti involved, they reached out to Maxoak and a few more weeks of back and forth, and nearly 6 months chasing a refund, I finally got my $$$ back! Will never do business with them again.

Has anyone purchased a 200 max and will not charge using solar panels and got a fix?
I talked to technical support but we go over the same supposed solutions with no results.
Trying to get refund but NO satisfaction.
Tried calling but phone are bogus.
Thanks

This is a BLUETTI power stations manufacturer with awful client service. Company get orders even when they do not have available inventory.
I’ve placed my order SPF-EU-26912 and waited for more than 1 month without any notifications regarding delays in delivery. On their website shipment dates are completely different.

But that’s not the end. I requested refund when I had no more time and desire to wait. They promised to process refund in 3 business days. In case the refund is not received, they asked to report them. I didn’t receive my refund, so I reported it to Bluetti and I even send my bank details to speed up the refund. Currently, I’m somewhere in the middle of waiting any feedback.

This can’t be called a client service at all.

Hope it's not a scan but just an awful complany. Did an order for over 2000 euro a month ago and have heard nothing since then. Order not shipped, not fullfiled, support do not respond. I can buy another replacement since the money was not refunded. Promised delivery was 7-10 day to Germany

BUYER BEWARE!! Not a reputable company. 30 day hassle free warranty is an outright lie!!
I lost my $400, just letting everyone know to stay clear of the product and company.
I tried the charger one night for CPAP machine and didn’t even make it through the night.
Tried to return the next day and all you get is the run around. When I finally returned it at my cost $106, they told me weeks later the charging and solar chords were missing, which was a total lie! That would cost another $150!! Now we’re up $256 from $400 for a no hassle return.
Just stating the facts. If you don’t want to lose $400, look elsewhere for a battery charger.
I unfortunately only read the reviews after the fact. Was shocked that this company is still able to sell on line.

Tried to order a power generator from their website using Paypal. The order process failed to complete advising me to try a different funding method.

I then tried to order a second time using a method other than paypal, but that resulted in me being directed to use Paypal again! Guess what... that failed too.

I then checked my credit card which I used to fund Paypal to find two successful authorisations (so Paypal was happy with the transaction, but I was told the vendor (Maxoak) must have immediately reversed the transaction twice!

I then received 3 emails from Maxoak/Bluetti saying my item was still in my basket giving me the option to checkout! I've steered clear of trying again. I then emailed them and have received no follow up whatsoever.

Having read reviews here, I feel I have 'dodged a bullet' as I doubt I would have received any customer service even if I'd been able to complete my purchase.

Update: I received a reply to my email suggesting I should try to pay again hy paypal as my experience was probably a system glitch. I decided not to bother, but at least kudos for them replying to my email. Revising to 2*

Products are not sold with usable accessories, you will need to pay more to get the correct cables to connect the bluetti products.
Also, the advertised specifications of their products does not match the real world experience.

For products that are trying to be premium they fall short of the mark and left me feeling very disappointed.

bluetti has horrendous customer service. Impossible to get ahold of anyone. Get a huge run around. Took 5 months to finally get a $2,200 refund. products are good, people working there are terrible. only one worker out of 5 i talked to over a 5 month period actually looked into the issue and got my refund. this is after they ignore you 99% of the time. never return your calls. and blame you for not getting a refund. disgusting company honestly!!!!!!!

Ordered an EP500 after been given a voucher code for the item - placed order a few days after voucher code was issued order went through fine. Contacted later that day to say i would need to pay an additional sum of money to secure the order as the voucher wasn't valid for the sum they said it was in the original email. I have all these to prove it - basically lost all my trust in Bluetti as a company and their marketing is very disappointed to lead you in with an offer and then cancel your order unless you pay an extra amount! Order number is SPF-UK-2357 if anyone from the company actually wants to get back to me, apologise and accept my original order.

Either this company is barely in business, or they have imbeciles running it. They do not have the support to service customer sales they have made, moreover their customer service is nonexistent. From what I can see there are just two people running it and I don’t see much of a future for them. I will be seeking my $12K investment back

I ordered an eb70 on their website on Friday 1st July paying by credit card , 2nd July I received an email from them saying the order was high risk by the system and the bank that holds the money and I would get a refund .the money was taken from my credit card so I don’t know where the high risk bit comes from ,I have been refunded now on 5th July so that is good . I don’t know if they had the product in stock or not but I wont deal with them again directly. The product looks good and has some good reviews ,if this is what you want maybe buy it through a third party supplier.previous reviews have also not been very good for this company make your own mind up .I gave them three stars for the promptness of the refund .

Watch out. They charge your credit card and they DO NOT send you the product. Fraudulent company. Stay away or risk loosing your money

Ordered a Solar Generator which was charged to my credit card. Did not receive any shipping information by email or text. Tried to contact Bluetti about shipping but found it impossible to communicate with them by phone, txt, oct. They don't answer phone or msgs on their web site.

The products are good if they arrive and if they work properly. That’s when your problems start as BLUETTI have almost zero ways of contacting them. There’s no phone numbers, the chat features just says they’re offline constantly and emailing them , you get a vague response maybe 24-48hrs later.

I can understand the poor reviews. I have great difficulty with them and found them to be slow to respond and then vague when they do. The chat feature on their site says they 'typically reply within minutes', but the reality is they don't reply at all, not even after many days. I'd look elsewhere.

Horrible product and unbelievably even worse customer service. Took weeks for somebody to reply to me by email and social media. Couldn’t fix the issue but again took weeks just to confirm that. They say I will get a refund but I’m still waiting to find out the process for return! The endorsements of this product through social media doesn’t help