blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the well-maintained facilities and the smooth user experience, including secure access and clean units.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and seamless... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process. Many... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lady on phone.. 👍

Sharon.. on phone..was terrific.. I don't like tech.. but she was great help..well done

2 February 2026
blue self storage logo

Reply from blue self storage

Thank you for the 5* review. So pleased I could help with the storage at Treforest. Kind
Regards, Sharon

Rated 5 out of 5 stars

Straight forward to arrange the hire of…

Straight forward to arrange the hire of the storage unit. Staff were friendly and helpful including Alex Diavali

30 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind review.

We’re really pleased to hear that arranging your storage unit was straightforward and that you found the team friendly and helpful. We’ll be sure to pass your lovely comments on to Alex as well — it’s always great to see staff recognised.

Rated 5 out of 5 stars

Top quality units with 24hr security

Top quality units with 24hr security

22 January 2026
blue self storage logo

Reply from blue self storage

We’re delighted you’re happy with the quality of the units and the 24-hour security — keeping your belongings safe in well-maintained storage is exactly what we’re all about. Thank you for taking the time to do a review.

Rated 5 out of 5 stars

Very quick and streamlined to use

Very quick and streamlined to use. Follow up call and information about the storage was great and would absolutely use again.

29 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

We’re so pleased to hear you found the process quick and straightforward — that’s exactly the experience we aim to provide. It’s great to know the follow-up call and information about the storage team were helpful too.

Rated 5 out of 5 stars

What a great place to put my stuff

What a great place to put my stuff
Easy to get to secured by cameras 24hrs a day coded gates i fill good knowing my stuff is there
Great people to talk to and helpful
Good price
Good containers

28 January 2026
blue self storage logo

Reply from blue self storage

Thank you so much for your great review. We’re really pleased to hear you find the site easy to access and that the 24/7 CCTV and coded gate entry help you feel confident your belongings are safe with us — that’s exactly what we aim for.

It’s also lovely to know the team made a good impression and that you’re happy with the pricing and containers too. We really appreciate you choosing us to store your things and taking the time to share your experience. 😊

Rated 5 out of 5 stars

I have used blue storage for storing my…

I have used blue storage for storing my caravan, for many years and find that they are excellent

27 January 2026
blue self storage logo

Reply from blue self storage

Thank you for your continued loyalty — it really means a lot to us that you’ve trusted Blue Self Storage with your caravan for so many years. We’re delighted to hear you’ve had such a positive experience and that our service continues to meet your expectations.

We truly appreciate your support and look forward to being here for you for many more years to come.

Rated 5 out of 5 stars

Best for storage in Cardiff

Have had a locker for years with blue and can say very competitive price, security is amazing. Staff are helpful and friendly. Highly recommended 👌

28 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thanks so much for your loyalty and for the brilliant review. We’re delighted to hear you’ve been with us for years and that you’re happy with the pricing, security, and the team’s service. Your recommendation means a lot to us — we really appreciate it.

Rated 5 out of 5 stars

Great Service

The staff at Blue Self Storage are always ready to help and offer great customer service. Bernie has been great in particular with dealing our recent requests. The storage units we have are perfect for our needs and our requests have always been accommodated.

23 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

That’s so lovely to hear — thank you for taking the time to share this. We’re delighted the units are working perfectly for your needs and that the team has been able to support you whenever needed. I’ll be sure to pass your kind comments on to Bernie as well — she’ll really appreciate the shout-out. Thanks again for choosing Blue Self Storage.

Rated 5 out of 5 stars

Friendly efficient staff offering a…

Friendly efficient staff offering a good service, exactly what is required. Everything explained and all questions answered.

22 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind words. We’re really pleased to hear you found the team friendly and efficient, and that everything was clearly explained. Making the process straightforward and answering all your questions is exactly what we aim for, so it’s great to know we delivered. We really appreciate the feedback.

Rated 5 out of 5 stars

Great service and the units are very…

Great service and the units are very clean & secure. Easy access and pleasure to deal with. Only had a temporary storage cabin but would definitely recommend or use them again based on service and they were at least 75% cheaper than anyone else.

13 January 2026
blue self storage logo

Reply from blue self storage

Thank you so much for your kind review. We’re really pleased to hear you found the unit clean, secure, and easy to access, and that our team was a pleasure to deal with. It’s great to know our temporary storage option worked well for you, and we truly appreciate your recommendation. We’d be delighted to help again should you need storage in the future.

Rated 5 out of 5 stars

The Cardiff office is amazing so…

The Cardiff office is amazing so helpful and resolve my issues super fast! Small issues when it comes to double barrel surname, the web site is not a fan.

15 January 2026
blue self storage logo

Reply from blue self storage

Thank you for your great review. We’re so pleased to hear the Cardiff office team were able to help and resolve everything so quickly. We appreciate your feedback about the website and double-barrel surnames, and we’ll be sure to pass this on to the relevant team. Thanks again for taking the time to share your experience 🙂

Rated 5 out of 5 stars

Best caravan storage in Cardiff

Used the company previously to store my caravan. Excellent facilities as always, as I return to use it to store my new caravan.

Girls in the office are super friendly and helpful.

15 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your lovely feedback and for choosing to return to us. We’re delighted to hear you’ve always found our facilities excellent, and we’re pleased to be looking after your new caravan. We really appreciate your continued trust and custom 🙂

Rated 5 out of 5 stars

Transparent and prompt service.

Both Sharon and Alex were great, all info and costs up front with full transparency. Polite and professional team. Highly recommended

13 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you for your kind recommendation. We’re delighted to hear that Sharon and Alex were so helpful and that everything was explained clearly with full transparency. Your comments about the team being polite and professional are very much appreciated 🙂

Rated 5 out of 5 stars

Cardiff Blue Storage

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff.
The office staff are very pleasant and efficient and they deal promptly with any issues/requests raised. A special mention to Bernadette Cook who recently helped us with changes needed in paperwork, identity passes etc when we changed our caravan ensuring we had the necessary access with no hitches. Thankyou Bernie.

7 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind and detailed feedback. We’re delighted to hear that you feel reassured by the security at Cardiff Blue Storage and that our facilities meet your expectations.

It’s also great to know our office team have been pleasant, efficient, and quick to help. I’ll be sure to pass on your special thanks to Bernadette — she’ll be thrilled to hear that her support made the changeover so smooth for you.

Thank you again for taking the time to share your experience. We really appreciate your recommendation and continued trust in us. 😊

Rated 5 out of 5 stars

great customer service

BERNADETTE COOK was extremely helpful and resolved our issue with extreme efficiency . Thank you so much Bernie , really appreciated your help !!

7 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your kind feedback. We’re delighted to hear that Bernadette Cook was able to help and resolve your issue so efficiently. I’ll be sure to pass on your lovely comments to Bernie — they’ll be very much appreciated. 😊

Rated 5 out of 5 stars

Great Caravan Storage

I've kept my caravan here for years. Their prices are very competitive, the storage is very secure, and the team are always helpful.

6 January 2026
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for your continued loyalty and for taking the time to leave such a lovely review. We’re really pleased to hear you find our prices competitive, the site secure, and the team helpful. We truly appreciate your support over the years and look forward to continuing to look after your caravan for you. 😊

Rated 5 out of 5 stars

Great service

Great service, especially helpful when automated systems don't play ball.
Good introductory offer.
Local to me with easy access.

15 December 2025
blue self storage logo

Reply from blue self storage

Thank you for your great feedback. We’re really glad our team could help when the automated systems didn’t cooperate — that’s exactly what we’re here for. It’s also great to hear you found the introductory offer useful and the location convenient.

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

15 December 2025
Unprompted review
blue self storage logo

Reply from blue self storage

Than k you so much for your 5* review. We try to make things as simple as possible!! Regards, Sharon

Rated 5 out of 5 stars

Simple and straightforward process from…

Simple and straightforward process from start to finish. When arriving to collect the key and ID Bernadette went above and beyond to explain everything to me and even gave me a guided tour.

27 November 2025
Unprompted review
blue self storage logo

Reply from blue self storage

Thank you so much for the review. We try to make things as simple as possible. Thanks Sharon

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look