The team at Blue ice have been helpful ever since we bought our soft serve machine last year. Their customer service has continued to be the best, helping with last minute services and difficult insta... See more
Company replied
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See what reviewers are saying
I had a really smooth experience with my ice cream order thanks to Chithra. She handled everything professionally and kept me updated throughout the process, which made things feel easy and stress-f... See more
Company replied
We couldn’t be happier with the service! The delivery was smooth and right on time, but what really stood out was the extra mile Patrick went to train us on how to use the ice cream machine. He explai... See more
Company replied
Exceptional service from the Team of Blue Ice Machines. Last time, They delivered exactly what we needed ahead of schedule, and their customer support is top-notch. Fresh Shake is exceptional and... See more
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Company details
Written by the company
Blue Ice Machines Ltd, an industry leader within the hospitality sector within UK & Ireland. Blue Ice Machines Ltd offers a range of foodservice equipment, including soft serve machines, suitable for ice cream, milkshakes and sorbets as well as slush, frozen cocktail and a range of fully automatic bean to cup coffee machines. Blue Ice Machines also offer all the consumables suitable for the equipment range it offers. With a record of an excellent customer service. the company emphasizes a high standard of after sales support.
Contact info
Unit G, EN9 1AE, Waltham Abbey, United Kingdom
- 07534402115
- info@blueicecreammachine.co.uk
- blueicecreammachine.co.uk
4.6
Excellent
88 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Good Service from Chithra
19 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your kind words! We're happy to hear you received great service from Chithra!
Perfect flavours,and colour
Perfect flavours,and colour, tastes sweet and bold great for kids ..frozen treat delivers exactly what it promises. It attracts customers towards improve our sales.
1 August 2024
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your review! We truly strive to create the perfect flavors for all our customers. Whether it’s slushies, bubble tea, ice cream, or milkshakes — we’ve got it all covered!
Reply from Blue Ice Machines Ltd
Thank you so much for your review! We’re thrilled to hear you found our service quick and reliable — that’s exactly what we always aim for. We truly appreciate your feedback!
Reply from Blue Ice Machines Ltd
We truly appreciate your feedback! It’s great to hear you found our service quick — delivering just that is always our goal. Thank you so much for your review!
Great service and good quality for the…
Great service and good quality for the Slush and Milkshakes.
17 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words! We’re delighted to hear you enjoyed the slush and milkshakes. We look forward to serving you again soon!
Very nice product
Very nice product, especially the ice cream. I love it.
Chithra was very helpful many thanks
17 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much for your lovely feedback! We’re thrilled to hear you enjoyed the ice cream. We’ll be sure to pass on your kind words to Chithra—she’ll be delighted! Looking forward to serving you again soon.
Regret writing a bad review
I wrote a review of Blue Ice Machines on June 12th 2025, I have to say I’m sorry I allowed my frustration with a product to colour my review of the company. Immediately the company contacted me to discuss the problems I had had with the machine. The managing director of the company (Mindy) called me personally and was extremely helpful and returned all the costs I incurred. I honestly wouldn’t hesitate to buy products from them again. Clearly a company that puts customers first even if you give them a hard time 😊
16 June 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you so much, Andrew, for taking the time to share this. We truly appreciate your honesty and your kind words. It was our pleasure to assist you, and we’re glad we could resolve the issues to your satisfaction. Customer care is at the heart of everything we do, and your feedback means a lot to us. We look forward to serving you again in the future!
Came out on Top!
Reached out to a few companies to supply our equipment and Blue Ice came out on top in terms of product knowledge and aftercare they can offer.
Top people to deal with and looking forward to them supplying all our sites.
10 June 2025
Reply from Blue Ice Machines Ltd
Thank you so much for your kind words and for choosing Blue Ice Cream Machines. We truly appreciate your feedback and are delighted to hear that our product knowledge and aftercare have made a positive impact. Supporting our customers is at the heart of everything we do, and we look forward to continuing to provide the highest level of service across all your sites. Please don’t hesitate to reach out if you need anything—we’re here to help!
Unprofessional & zero help
I don’t think I’ve ever been this frustrated or exhausted dealing with a company in my entire life. Completely unhelpful, careless, and downright disrespectful. We have had endless issues with machinery purchased from them. I contacted the company, and they basically shrugged it off and charged a fortune for engineer visits. Engineer doesn't fix the issue and ignores follow ups.
No apology, no accountability, nothing. Just a waste of time and money.
AVOID THIS COMPANY AT ALL COSTS. You’ve been warned.
13 January 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Thank you for your feedback, and we’re sorry to hear that you feel this way about your experience with Blue Ice Machines.
We understand your frustration and apologise if our service has not met your expectations. However, we would like to clarify that the engineer visit in question was carried out in accordance with our terms and conditions, which clearly state that charges will apply if the issue is not a fault with the machine itself but rather due to incorrect use or operation.
In this case, our engineer assessed the unit and confirmed that the issue arose from improper usage, not a mechanical fault. As such, the service fee was applied appropriately. We have also responded to your communications and provided support throughout, and our team remains available should you require further assistance.
We appreciate all feedback and take it seriously, but we also have a responsibility to apply our policies fairly and consistently. If you would like to discuss this further or require any assistance with using the machine correctly, please don’t hesitate to reach out to our support team.
Absolutely abhorrent company
Absolutely abhorrent company, AVOID... Sales team will tell you everything you want to hear - push for sale and promise everything will be perfect. Not long after things go wrong and they will not help AT ALL. promises of support, and get ignored for months without engineer visits. they ignore phone calls and do not help whatsoever. Avoid at all costs
1 May 2025
Unprompted review
Reply from Blue Ice Machines Ltd
We're sorry to read this review, but after checking our records, we’re unable to find any customer account or purchase under your name.
At Blue Ice, we take all feedback seriously and aim to provide reliable service and ongoing support to all verified customers. If you’ve had a genuine experience with us and believe there’s been a mistake, we invite you to contact us directly with your order details so we can investigate and assist properly.
We always welcome constructive feedback, but we do ask that reviews reflect genuine experiences so we can continue to improve and respond fairly.
Beyond upset
Beyond upset. Called blue ice due to machine motor not running properly. Was asked if I would like a service also said yes may as well get the full thing sorted in one.
Workers came out a part of the motor was missing. Asked if anything had fallen out or touched which replied no to.
After paying about £540 for a repair and service I have been left with a broken machine again. When called I have been charges another 100 and odd when original work was paid and not carried out.
I see on this every bad review has a comment from blue ice that does in some ways show there unprofessional nature. Which is why I have kept full records of emails and phone calls before reporting to trading standards. I would recommend that anyone dealing with blue ice get a full brake down of costs and work in full detail.
30 April 2025
Unprompted review
Reply from Blue Ice Machines Ltd
We’re sorry to hear you’re unhappy and appreciate the opportunity to respond.
Following your call about the machine freezing up, we arranged an engineer visit and offered a full service, which you accepted. On attendance, the engineer found the key component of the motor missing—something that is essential for proper operation. As a result, the missing part and a second visit to install it were chargeable, as per our standard terms. The full service was paid for and completed on the first visit.
We understand this may not be the outcome you hoped for, but after reviewing the case, all processes were followed correctly, and the charges applied fairly based on the engineer’s findings.
If you believe there’s more to discuss or feel the outcome was not justified, we welcome you to get in touch with us directly. We are always open to reviewing cases and finding a satisfactory resolution wherever possible.
Bubble Tea Machine
I really love the bubble tea concept! It’s simple, affordable, and definitely a great buy.
1 April 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Great to hear you love the bubble tea concept! We are so happy this works well for you :-)
Overall fantastic
I spoke to a member of the team who guided us on what the best machine for our business would be, they were extremely helpful and very knowledgeable about their products, we purchased a soft serve. We were asked when we’d like our delivery so chose the date plus arranged for someone to come to our site to train us and staff of the running and cleaning of the machine the very next day, we had a phone call on the morning of delivery telling us a time slot which was helpful, we had a man come to train us which was great, and a follow up on how our machine was going and if we needed any additional help. I cannot fault This company, the machine is an absolute dream and super easy to maintain and clean. Great service, friendly and so helpful. Would highly recommend
Thanks BLUE ICE
1 April 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Dear Lisa,
Thank you so much for your kind review! We truly appreciate your excellent feedback, and we're thrilled to hear that you are satisfied with the service we provided. We take great pride in delivering exceptional service and always strive to exceed our customers’ expectations. Your satisfaction is our top priority, and we’re delighted to know we could meet your needs.
Thank you once again for your support. We look forward to serving you again in the future!
Ordered parts to be delivered next day
Ordered parts to be delivered next day. Parts sent to wrong address. Couldn't change address for redelivery with delivery company as they need permission from sender. Contacted blue ice to explain and was greeted with the worst customer service I've experienced. Tried to explain the situation but they were not helpful and they ended up saying they were going to refund me my money. Terrible customer service for such a small issue as changing delivery address. Pathetic customer service. AVOID.
A side note.
I did not ask for a refund, they told me i was getting it refunded and that they were refusing to help any further, their exact words. I've now purchased a brand new machine from another company that was very helpful.
19 March 2025
Unprompted review
Reply from Blue Ice Machines Ltd
You purchased a second hand machine from 2015 (10 years old - through a third party) you ordered a part and gave a delivery address and we delivered it to this address and then you changed your mind and gave a different delivery address - due to the location of this site the delivery Courier was higher, however you didn't want to pay the difference and asked that we refund the part. you then changed your mind that you did still want the part and hence the required part was still sent out to you. If you still need help please give us a call and we will be really happy to help you!
Lying and Pathetic
Pathetic! Called to confirm (on Thursday 6 march 2025) if I would receive the ice cream machine part the next day (on Friday 7 march) once I make the payment. Their rep’s answer was yes. I made the payment. Called them again to say I have made the payment from my end and to ask again can I expect to receive the part tomorrow? The same rep’s answer was, again, yes.
Believing them, I engaged the engineer to visit on Friday, who will bill me his call charges, for showing up.
Today, I called blue ice to follow up on tracking the parcel and on Friday they are telling me that it will be posted today because they were waiting that payment has been conformed by accounts or whatever. I said you committed Thursday posting and Friday receipt yesterday. The guy says no I didn’t.
They have the call recording. But the guy keeps lying. Quite confidently . What can you do?
6 March 2025
Unprompted review
Reply from Blue Ice Machines Ltd
Hi Kashif,
After reviewing our records, we found that payment for the order was not received until the 7th March when the order was dispatched/
A delivery attempt was made on March 8th, Unfortunately, it appears that your shop was closed at the time, so this could not be completed.
We understand that the delivery was then rescheduled by you for March 12th. As a result, the order was successfully delivered on March 13th.
Please let us know if there is anything else we can assist you with.
Best Regards,
Mindy,
Been great to work with Matt Saunders
Been great to work with, smooth set up process. Great products.
10 January 2025
Unprompted review
Excellent service
Liam who’s always helpful and always giving time to me over the phone trying to collectively figure any issues from one of the equipments. I mainly deal with Liam but all other staff are always polite and helpful when needed. Always have engineers on hand when needed and service is brilliant.
4 December 2024
Reply from Blue Ice Machines Ltd
Naz, thanks for taking the time to write this positive review, so pleased to hear how Liam has looked after you and also to hear about the staff being helpful. We will certainly look to continue offering only the best service every time.
Reply from Blue Ice Machines Ltd
Neil, thanks so much for your positive feedback! We continuously strive on achieving excellence in customer service hence your feedback is so appreciated 👍 we are here to help you with supporting your business moving forward 🙏
Reply from Blue Ice Machines Ltd
Patrick, we appreciate the positive feedback thanks for taking the time to write this! We endeavour to always offer a great service, appreciate your business 🙏
OUTSTANDING SERVICE
6 March 2024
Reply from Blue Ice Machines Ltd
Hello Parth, just want to say we appreciate your feedback, thanks so much. We are always here to help you in every way possible 🙏
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