Very easy to deal with ,accessible team and easy to get on site, we ended up with a container on Eston Road site for a number of months until the site was asked to close. Good price and clear invoicin... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My experience with the Bluebox Storage staff was very positive. However, the Eston Road storage unit was inconvenient to use because it was only accessible during standard office hours because weekend... See more
I hired a storage container for around 2 years. Through out I experienced great customer service, the few times I did need to contact my emails were responded too quickly and the person on the other e... See more
Ive been with bluebox for around 8 years now after trying a few lesser known companys. The price has been pretty stable with a very small increase post covid. The yard i have my container on i... See more
Company replied
Company details
Written by the company
At BlueBox Storage we have built a solid reputation in Middlesbrough and across the North East over a number of years. Specialising in self-storage we thrive on meeting the needs of our customers every time. If you require a storage facility that’s closely monitored 24/7 with access around the clock get in touch! 0800 535 3470
Contact info
Skippers Lane Industrial Estate, TS6 6JA, MIDDLESBROUGH, United Kingdom
- 0800 535 3470
- info@bluebox-storage.co.uk
- bluebox-storage.co.uk
4.5
Excellent
117 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have had my whole house contents in a…
I have had my whole house contents in a bluebox storage container for nearly 2 years while I waited to purchase a property. I felt my property was safe and secure at all times. Access was straight forward at any time of day. Contacting them for any queries I had was easy.
8 December 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
Excellent prompt service
Excellent prompt service and everything worked as they said it would
9 November 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
Perfect location for us and fantastic…
Perfect location for us and fantastic customer service would highly recommend
3 July 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
Secure location
Perfect for what we needed while moving house. Very flexible on start dates and end times etc, easy access, and great customer service.
Swalwell was a perfect location for me too which was a bonus.
I felt the site was secure and my belongings were safe, which they were. Happy to use again if I ever need to
28 September 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
We adore Bluebox Storage!!
We adore Bluebox Storage! From the moment we emailed right through to getting our keys the team have been fantastic. Their customer service is second to none, easy going yet fully professional. Would highly recommend this amazing company for any of your storage needs.
30 August 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
Reply from Bluebox Storage
Thank you for your review!
The storage units are dry and…
The storage units are dry and watertight, the site is easily accessible and the staff, particularly Laura and Aimee are always helpful, polite and great with their communications.
I would have no hesitation in recommending their services!
21 August 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
The service was always exceptional
The service was always exceptional, Laura was always very helpful.
The site was great, easy to access, loading/unloading into the unit was never an issue.
Couldn’t be any better really, great all round. I would recommend to anyone.
2 August 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
Excellent service
Excellent service, will definitely use Bluebox storage in the future
20 July 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your review!
Good communication and information
Good communication and information, helpful with payment problems due to bank and friendly service
1 June 2023
Unprompted review
Reply from Bluebox Storage
Thank you very much for 5 stars!
4 1/2yrs of storage
I was sent to prison2 days after I took the container and was away for 4yrs when I finally was release my container was still sealed when I rang the staff and told them I had to pay. A small amount outstanding and they came and took off their extra lock straightaway nothing had been touched and right up to me handing back the unit they have always been curtious and pleasant A BIG THANK-YOU
30 June 2023
Unprompted review
Reply from Bluebox Storage
Hi, thank you for taking the time to leave us a 5* review! We are really pleased that we were able to help you out in such a stressful time!
Great company to deal with
Great company to deal with, I have had storage with them since they opened and have never had any problems communicating or dealing with anything I’ve asked to do for me, very secure, camera’s over whole compound and key pad electric gates. 100% advise anyone looking for storage this is the company to go with.
31 May 2023
Unprompted review
Reply from Bluebox Storage
Thank you for being a long standing customer of Bluebox Storage and for taking the time to send us your fantastic review!
Great service, No worries.
I've used the service for over two years and there hasn't been a problem. The site is kept clean and secure, staff are friendly and professional. If you haven't got the space it's perfect.
31 May 2023
Unprompted review
Reply from Bluebox Storage
Hi, we are pleased that you are happy with our services and I will be sure to pass your comments on to the team who work hard looking after our sites! Thank you very much for your feedback.
Very satisfied customer
I've been a customer of Blue Box for over a year and have never had any problems. I'm happy to recommend them to friends and family.
30 May 2023
Unprompted review
Reply from Bluebox Storage
Hello, thank you for taking the time to write us your review, it's great to hear that you would not hesitate to recommend us to your friends and family!
Simple process
Simple process - Had my secure box within 24 hours of contacting the team - Excellent service
25 May 2023
Unprompted review
Reply from Bluebox Storage
Thank you so much for your review!
They are very easy to deal with and any…
They are very easy to deal with and any issues I have had are dealt with really quickly
1 February 2023
Unprompted review
Reply from Bluebox Storage
Hi, we are so pleased to hear that the team have dealt with any query you have previously had promptly! Thank you again for your review.
Good storage facility nice and easy to…
Good storage facility nice and easy to access also safe and secure
Helpful staff over the phone if any questions
22 May 2023
Unprompted review
Reply from Bluebox Storage
Thank you for taking the time to provide your review, our office staff work really hard to provide excellent customer service and we will be sure to pass on your feedback! Thanks again
Very good company friendly professional and excellent customer services and really lovely staff
Excellent staff, especially Laura! Good stuff and big thanks, great service
21 May 2023
Unprompted review
Reply from Bluebox Storage
Thank you so much for your lovely review! Laura
have had with my storage…
I have had no problems with my storage unit easy acess always and the are staff always very helpful and polite my invoice is always sent every month
1 May 2023
Unprompted review
Reply from Bluebox Storage
Thank you for your feedback, we are pleased to hear you are happy with our services!
Excellent service
Easy to arrange and simple to pay each month. Plus easy access when you want.
31 May 2022
Unprompted review
Reply from Bluebox Storage
Hi, thank you for your feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.