Bluebird Care Reviews 

1,020
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and the supportive, professional staff who provide compassionate care. Many highlight the team's efficiency and quick response, from initial contact to setting up care plans, bringing peace of mind to families. Carers are often described as friendly, attentive, and going the extra mile for clients' well-being, with clear communication ensuring a positive experience. However, some customers noted concerns regarding care quality from certain carers, mentioning inadequate training for basic tasks or a focus on speed. A few also experienced communication difficulties from the office, specifically about unannounced schedule changes or last-minute details.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers praising the carers and office team for their... See more

Service

Customers consistently note positive experiences with service, praising the compassionate, empathetic, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and support from staff... See more

Customer communications

Clients share positive opinions on contact, with many reviewers reporting excellent service from their first... See more

User experience

Users describe positive interactions with the user experience, often highlighting the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We received excellent service from our first contact. Everything we needed from days and hours were possible from the outset. We liked all the carers who came promptly and were most supportive to my h... See more

Company replied

Rated 5 out of 5 stars

Highly recommend the Ely, Fenland Bluebird. The entire team was incredibly helpful and meant Mum could remain at home until she was unable. We have used them in the past for Dad. Can't thank them enou... See more

Company replied

Rated 5 out of 5 stars

Bluebird acted fast when I contacted them and soon arranged a visit to assess the situation. A care plan was put in place quickly and efficently. The manager helped me enormously with practical tips... See more

Company replied

Rated 5 out of 5 stars

Working for Bluebird Care is fabulous. We are given excellent training and great support when we go out on calls. The company is well lead and holds high standards of care for it's employers and by ex... See more

Company replied


Company details

  1. Home Health Care Service
  2. Home Help Service
  3. Home Help Service Agency
  4. Aged Care

About Bluebird Care

Written by the company

Since 2004, Bluebird Care has been here to keep loved ones where they feel safest: at home. We started as a family business, and today we’re honoured to be a trusted partner in home care for families across the UK through our network of over 200 local teams.

Our purpose is simple yet profound: we’re here to enrich the lives of those we care for—helping them stay independent, maintain dignity, and enjoy the everyday comforts of home. Our team of compassionate professionals is dedicated to making this possible, day in and day out.

At Bluebird Care, we know how hard it can be to balance care with life’s many demands. We understand the emotional weight that comes with aging, illness, or disability, and we’re here to provide support that feels not just capable, but caring.

We offer a wide range of services, from personal care and companionship to dementia support and end-of-life care—always tailored to the unique needs and wishes of each person we care for. And we’re here for families, too, helping lift the responsibility from your shoulders so you can focus on being the son or daughter, rather than the caregiver.

Bluebird Care stands out because we genuinely listen. We make sure that every service is crafted around the people we serve. With us, you can trust that your loved ones are in gentle, reliable hands, so you can have peace of mind and they can have the comfort of home.

Join Thousands of Satisfied Customers

Written by the company

At Bluebird Care, we pride ourselves on delivering exceptional home care services that prioritise compassion, dignity, and respect. From personalised care plans to dedicated support, we're here to enhance your quality of life and provide peace of mind for you and your loved ones.

Our Guarantee

Peace of Mind, Guaranteed

At Bluebird Care, we stand behind our commitment to providing exceptional care services tailored to your needs. That's why we offer a guarantee to ensure your peace of mind.
  • Your care plan will be personalised to meet your unique requirements.
  • Our dedicated team will deliver compassionate care with professionalism and respect.
  • We will always listen to your feedback and strive to exceed your expectations.
  • If you're ever dissatisfied with our services, we'll work tirelessly to address your concerns and make things right.

With Bluebird Care, you can rest assured knowing that your well-being is our top priority.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically takes over 1 month to reply

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4.6

All reviews

(1,020)

213 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First Class Company - Highly recommend!

From the very first phone call to Bluebird Care in Andover we felt relieved. A very professional, friendly and efficient team set up an initial visit to discuss our mum's situation and from then on it went very well meeting the carers who looked after mum brilliantly.

6 November 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

Thank you for sharing your lovely feedback. It's wonderful to know our care has brought you and your mum relief, and we will share your kind words with our team.

Rated 5 out of 5 stars

My interactions with Bluebird Care

My interactions with Bluebird Care – covering Newmarket, Fenland, Cambridge & South Cambs – have been outstanding. The caregivers are not only compassionate but also highly skilled, consistently showing real empathy and honoring the dignity of those they assist. The team at the office communicates exceptionally well and is consistently responsive and helpful.

29 December 2025
Unprompted review
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Reply from Bluebird Care

Hi Tina,

Thank you for taking the time to leave such a lovely review about your positive experience with our home care teams.

We really appreciate your feedback.

Warm Regards,

Bluebird Care

Rated 5 out of 5 stars

Good staff welfare

I have never seen a company as interested in staff welfare like Bluebird Care Shropshire. Birthday vouchers, Christmas goodies, flexible rota, good pay as well.

29 December 2025
Unprompted review
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Reply from Bluebird Care

Thank you for taking the time to share your thoughts about our staff care approach. Your words mean everything to our team. Is is so important that we care for our Carers to enable them to do such a fabulous job looking after our customers.

Rated 5 out of 5 stars

I love working for bluebird care…

I love working for bluebird care working with them for years and are thoughtful we are a very excellent team

29 December 2025
Unprompted review
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Reply from Bluebird Care

Your feedback is incredibly valuable - working together for years shows the strong bonds we build with our team members. We love that we have so many long standing team members who are truly dedicated to our customers.

Rated 2 out of 5 stars

At the beginning everything was so good...

At the beginning, I truly liked the company. The training was super, very informative, and professional.
Later, when the company was sold to a different person, many employees left, and we who stayed weren't supported as we should have been.
Some Managers allowed abuse from senior employees of the ones who were new.
It was sad what happened... Very judgmental and unfair.

22 December 2024
Unprompted review
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Reply from Bluebird Care

Hi Arabeska,

Thank you for taking the time to share your feedback. We are pleased to hear that you initially found the training to be informative and professionally delivered.

We are very sorry to learn of your concerns and the impact this had on you time with us. We take matters relating to staff support, workplace culture and conduct extremely seriously, and it is disappointing to hear that you felt unsupported and treated unfairly.

Please could you contact me directly at melfairchild@bluebirdcare.co.uk so we can investigate further? Your feedback is important to us, and we are committed to improving our service wherever possible.

Best Regards,

Melony Fairchild
Operations Director
Bluebird Care Ltd

Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience with Bluebird Care – Newmarket, Fenland, Cambridge & South Cambs. The carers are kind, professional, and genuinely caring, always treating clients with dignity and respect. Communication with the office team is excellent, and they are always responsive and supportive.

18 December 2025
Unprompted review
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Reply from Bluebird Care

Hi Ibrahim,

Thank you for taking the time to leave such a lovely review about your positive experience with our home care teams.

We really appreciate your feedback.

Warm Regards,

Bluebird Care Newmarket, Fenland, King's Lynn & West Norfolk

Rated 4 out of 5 stars

Staff are always helpful and supportive…

Staff are always helpful and supportive and always do their best to meet our care needs. The carers are lovely and very patient especially when dealing with someone that doesn't always appreciate their help!

13 December 2025
Unprompted review
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Reply from Bluebird Care

Hi Emma,
Thank you for your wonderful feedback.
We are absolutely thrilled with the care that you have received by our professional care team.
Warm Regards,

Rated 5 out of 5 stars

e having only been using Bluebird for…

We having only been using Bluebird for about a month, but the carers are great, very compassionate, caring and above all kind. They are helpful and after they have done their work they sit and talk to him, which he appreciates. Excellent service.xx

1 December 2025
Unprompted review
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Reply from Bluebird Care

Hi Cheryl,
Thank you for your wonderful feedback.
We are absolutely thrilled with the care that you have received by our professional care team.
Should you ever need additional care or support, please do let us know.
Warm Regards,

Rated 5 out of 5 stars

The best care provider I have experience of!

I needed to find a new care company to undertake a weekly shopping visit to enable my uncle to continue to live independently. Having searched on line for local companies in Walsall and speaking to a few Bluebird came over as the most promising so I arranged a meeting between them and my uncle where they assessed his needs and offered further options to help meet his needs. It didn’t seem to matter that we were only talking about a single weekly visit rather than a care package. My uncle found the Bluebird carers who called to be more reliable and supportive than the previous company. One improvement was that the calls were by regular staff so my uncle was able to get to know them. I also arranged for Bluebird to take my uncle to one of his hospital appointments so that he knew he would have a backup option if I was not available. That went very smoothly and my uncle was very impressed and reassured. Unfortunately after a few months my uncles health deteriorated and I had to speak with Vicky about first suspending the calls as he went into respite care and then canceling them on his death. Vicky was very understanding and flexible during this time. Bluebird are a very professional outfit and I found them very easy to work with. While their charges may be a little higher than other care companies out there they are worth it, you pay for what you get!

4 September 2025
Unprompted review
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Reply from Bluebird Care

Hi Dave,
Thank you for your wonderful feedback. It's great to hear you are happy with the service our professional care team have provided for you. Many thanks!

Rated 2 out of 5 stars

My name is Mrs Natalia Bryan

My name is Mrs Natalia Bryan. I am a client of Elenorecare in Bournemouth. Spent 6,5 years with the company. I have a severe Rheumatoid Arthritis and pains in my body. That restricts my mobility. The situation in the company is very difficult. They employ very unprofessional people from different countries who do not have a training. Because of that I had an Indian girl called Manuka who did not know what to do. We all have a plan; it would take several minutes to learn what I want her to do. I asked her to leave. I pay a lot of money for the visit and I need to have a proper service. So I asked her to leave. She phoned the company, complained and Blessing ( the name of the woman who was in charge at the time ) pleaded with me to leave her. I agreed. I asked the girl to heat up my food in the microwave; she did. Because I have a pain in my legs it was only 6-7 hours later I saw plenty of water in the sink. It was nearly overflooded. And because I had a leaking tap before the sink was full of water. I think it was a malicious act. But whatever it is my sink is completely blocked and I may have to phone the plumbing company. The question is: why do I have to pay for somebody who does not have any training and to call a plumber after her visit?!!! Not fair. Also we do not have rotas any more, why?

6 December 2025
Unprompted review
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Reply from Bluebird Care

Hi Natasha, we're sorry to hear of your poor experience. We see from your review that you are a customer of Eleanor Care, and we are Bluebird Care. Customer experience matters deeply to us, could we kindly request that you remove the review from Bluebird Care so as not to negatively represent us, and post it as an Eleanor Care review? We would be delighted to discuss the services that we offer if you would like to experience high quality care the 'Bluebird Care way'. Wishing you the very best. Melanie

Rated 5 out of 5 stars

Worked for Bluebird 3 years

Worked for Bluebird 3 years, Couldn't ask for a better company with all the training, support, and encouragement to progress, Office staff and carers are fantastic to work with giving our customers 100% satisfaction
Would highly recommend to family and friends.

8 December 2025
Unprompted review
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Reply from Bluebird Care

Thank you for your wonderful feedback and three years of dedication. You are a valued member of our team and we are grateful to have you with us.

Rated 5 out of 5 stars

We highly recommend Bluebird Care High…

We highly recommend Bluebird Care High Wycombe & Slough. Renay and her team have supported mum the past two years and given us great peace of mind. The office team are responsive, they really listen and the carers are friendly, caring and compassionate. We feel very fortunate to have found them.

7 December 2025
Unprompted review
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Reply from Bluebird Care

We're happy to hear that our care services have provided peace of mind for you and your mum. We appreciate your recommendation and thank you for your kind words.

Rated 5 out of 5 stars

I have worked in past with Many…

I have worked in past with Many companies but I loved this Blue Bird Rochdale they are very supportive very organised and all our clients are very valuable. They are satisfied with us.

5 December 2025
Unprompted review
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Reply from Bluebird Care

We are happy to hear about your wonderful experience with our supportive and organised team. Your satisfaction means everything to us.

Rated 5 out of 5 stars

Arranging homecare at short notice

I had to arrange care for my mum at very short notice.
Alana and Stacey came to mums apartment for an assessment they were absolutely brilliant.
In less than a week carers were in place to see mum 3 times a day.
They were all excellant and very patient wuth mum. Although I didnt meet them all my mum was full of praise.
I would highly recommend Bluebird Care.
A very professional company and very thorough with the care plan in place for mum.
I was away for a period of time but was able to get daily updates on Bluebirds App Openpass which gave me peace of mind. Best wishes and Merry Christmas to everyone at Bluebirdcare based in Ainderby Steeple North Yorkshire

22 September 2025
Unprompted review
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Reply from Bluebird Care

We really appreciate your kind words! Thank you for taking the time to send us your lovely feedback. We are really happy you have been pleased with the service and recommend us! Best wishes to you as well.

Rated 5 out of 5 stars

A very good start with Bluebird Carers

From the first phonecall to ask about Bluebird Care Agency to the assessment visit with Kate Lancaster and meeting the new Carers ,everyone was understanding and helpful. They understood this is a big deal for us and tried to match the Carers with our needs. They have all been very patient and kind.

2 December 2025
Unprompted review
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Reply from Bluebird Care

We really appreciate your kind words! Thank you for taking the time to send us your lovely feedback.

Rated 5 out of 5 stars

A Gift From Poland

A Gift From Poland!
Anete Palska came to my rescue six weeks ago. Exhausted as I was from a long stay in hospital, she was certainly a superb and sensitive companion when she saw that that was needed, while quietly getting on with such things that would make me more comfortable and medically secure. As I got stronger, she got more imaginative in the way she prepared my food, always presenting it in an attractive and appetising way (I had not been able to eat anything in hospital)
I could go on about her quiet and yet firm attitude and her insistence on strict adherence to her company’s regulations, but I will just end by saying that she makes me feel better and that she is a credit to bluebird care.
Thank you.

29 November 2025
Unprompted review
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Reply from Bluebird Care

Hi Hilary,
Thank you for your wonderful feedback.
We are absolutely thrilled with the care that you have received by our professional care team.
Should you ever need additional care or support, please do let us know.
Warm Regards,
Bluebird Care Newmarket, Fenland, Kings Lynn & West Norfolk

Rated 5 out of 5 stars

The care my Dad receives from Bluebirds…

The care my Dad receives from Bluebirds is excellent. All carers communication with us as a family is great.
All carers who care for my Dad are professional, caring and look after my Dad so well.
Its not just the carers as a company the whole team support us and are always just a phone call away
Any problems we've come across have been solved immediately.

27 November 2025
Unprompted review
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Reply from Bluebird Care

We really appreciate your kind words! Thank you for taking the time to send us your lovely feedback.

Rated 5 out of 5 stars

After my partner suffered a stroke

After my partner suffered a stroke in 2017 it was to much for me to cope with and being unwell myself I clearly couldn’t manage. After going through a few care companies in the area we come across bluebird care and we have never looked back . Helping my partner to become independent again , the staff at bluebird really are our angels.
The staff help me aswell as my partner and go above and beyond
They are like part of our family , they help with appointments, shopping and recently he is back under neuro physio to help him gain better mobility and the carers will be involved in his progress
I simply can’t put into words how much bluebird has helped both our lives
Thank you so so much

27 November 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We are overjoyed to hear how our team has helped both of you rebuild independence and become part of your family. You also deserve credit for your devotion and efforts.

Rated 5 out of 5 stars

working with company for 2 years now…

working with company for 2 years now and its the best company ever . always supportive always there for you. appreciate everything they do for all of us .

26 November 2025
Unprompted review
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Reply from Bluebird Care

Hi Vilmante

We are delighted to hear you've found us supportive over these two years. Your appreciation means the world to our team.

Warm Regards,

Bluebird Care Newmarket, Fenland, Kings Lynn & West Norfolk

Rated 5 out of 5 stars

Amazing care company

I have worked at Bluebird Care Rochdale for six years and it’s truly been a rewarding experience. I began as a care assistant and always felt supported and valued in my role. After leaving for maternity, I returned to be offered a position in the office.
John & Beryl are incredible directors. They genuinely care for both customers and staff and that care can be felt throughout the whole service. I felt it as a care assistant and I still feel it working in the office. The office environment is brilliant - friendly, supportive and efficient. We often receive praise from both staff and customers about how approachable we are and how quickly we resolve any issues. The majority of the team have been here for years which speaks volumes about the company especially in a sector know for high turnover. Our carers are truly lovely people and customers consistently share positive feedback about the quality of care they receive. I highly recommend bluebird care Rochdale to anyone looking for exceptional care for a loved one or anyone seeking a job in the care sector.

26 November 2025
Unprompted review
Bluebird Care logo

Reply from Bluebird Care

We really appreciate your kind words! Thank you for taking the time to send us your lovely feedback.

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