I chose this firm due to Very good reviews from The Consumers Association (Which) this is second booking never needed any claim yet but every reason based on what they send out to feel confident in... See more
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The renewal process was straightforward and the WW premium this year was £20 less than last year. But we were unable to take 3 scheduled holidays because of Covid-19. Future holidays booked prior to... See more
Company replied
I found the buying experience great. Asking those few more health questions so felt that I was not being “punished” for being 70 and advised to take blood pressure tablets. I’m very fit, within hea... See more
Company replied
We are very happy with the excellent service we received from Blue Bear , when we rang to renew our travel insurance with them . They were very helpful when I rang to ask about the enhanced Covid... See more
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Company details
Information provided by various external sources
✔️ "Excellent" Trust Pilot Rating ✔️ Which? Best Rate Since 2010 ✔️ Wide-ranging Travel Insurance Options ✔️ All Medical Conditions Considered ✔️ 24 Hour Emergency Assistance ✔️ UK-Based Call Centre
Contact info
4.6
Excellent
909 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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NAME CHANGE OF INSURED PERSON.
MY REQUEST TO CHANGE A NAME ON THE POLICY WAS IMPLEMENTED IMMEDIATELY & WITHOUT PROCRASTINATION. THE NEW POLICY CERTIFICATE WAS SENT BY E-MAIL WITHIN A MATTER OF A FEW MINUTES.
THE SERVICE STANDARD WAS EXCELLENT.
27 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Keith Maxwell,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
A very efficient and straightforward…
A very efficient and straightforward service which caters for our needs and gives us the cover we require
26 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Mrs S Davis,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
Easy to use web siteFast and efficient
Easy to use web site. seems like good value.
26 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Drummond Whiteford,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
Straightforward questions and easy to…
Straightforward questions and easy to follow website. Very competitively priced and no excess charged for an existing medical condition. Excellent service will definitely be considering insuring with them in the future. Thank you.
26 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Shunter,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
Easy to contact
Easy to contact. Very pleasant and helpful on the telephoneThe website is easy to negotiate. Quotes very competitive
25 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Dr Armitage,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
Amazing Customer Service and Advice
Used Blue Bear Travel Insurance before and received first class service. We had a family problem and were unable to travel at the very last minute. They were so helpful. All was resolved within a very short time. Fingers crossed this trip will go as planned. Would always recommend them.
25 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Mrs Mansfield,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that we were helpful when you were unable to travel, we wish you and your family a very pleasant trip.
Best wishes and safe travels from The Blue Bear team.
Clear information
Clear, helpful information at all times. Quickly, simply directed on to other departments where necessary.
24 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Eleanor O'Flynn,
Thank you very much for your feedback and for your 4 star review.
We are delighted to hear that your found the information provided to be clear and helpful.
If we can be of any assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
excellent service at an affordable price
24 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning John Foster,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
The customer service staff were polite…
The customer service staff were polite and helpful, but the system of charging separately for travel insurance and medical screening is a bit complicated.
24 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Fiona,
Thank you very much for your feedback and for your 4 star review.
We are delighted to hear that you found our staff to be polite and helpful.
We are sorry you found the system a little complicated when paying separately for the two, standard travel insurance and medical conditions. We appreciate your feedback as this allows us to review our processes and make improvements.
If we can be of any assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
The only company at a reasonable price…
The only company at a reasonable price to insure a trip valued over £10,000.
Very helpful, came back to me promptly. Informative. I couldn't find any other company who would insure me for a single, worldwide trip for less than £800. Really pleased - haven't had the trip yet but hoping there will be no need to claim anything!
24 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Joanne,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that you found our prices to be competitive, especially when needing a higher cancellation limit.
If we can be of any further assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
Easy application process and polite…
Easy application process and polite agent to deal with. Would recommend this travel insurance as it covers all medical conditions.
24 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Mrs Mary Shearsmith,
Thank you very much for your feedback and for your 5 star review.
We are delighted to hear that you found the process easy to follow and our agents were policy and easy to deal with.
Best wishes and safe travels from The Blue Bear team.
Buying Travel Insurance online is a…
Buying Travel Insurance online is a fairly trouble free experience. Buying it with a pre-existing medical condition can be more of a challenge. Having read favourable reviews in a well-known Consumer web-site I gave them a go. It was easy and the premium uplift acceptable. Of course, it's only when you have to submit a claim that the real customer experience starts. So can't give any more than 3 stars.
23 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Martyn A,
Thank you very much for your feedback and for your 3 star review.
We are delighted to hear that you found the Blue Bear website easy to use.
We are sorry you found declaring medical conditions a little more challenging, however, we appreciate the feedback as this allows us to review our processes and make improvements.
If we can be of any assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
single trip for over 70 year old
Easy to book travel insurance online for over 70 year old, and a good price. but found medical declaration quite difficult to add more than one condition and medication.
22 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Mrs Gist,
Thank you very much for your feedback and for your 4 star review.
We are sorry you found the website a little difficult when declaring medical conditions, however, we appreciate the feedback as this allows us to review our processes and make improvements.
If we can be of any assistance, then please do not hesitate to contact us.
Best wishes and safe travels from The Blue Bear team.
BLUE BEAR TRAVEL INSURANCE
AS IN PREVIOUS YEARS THE SERVICE HAS BEEN EXCELLENT,
WE CONDUCTED OUR INSURANCE REQUIREMENTS VIA TELEPHONE. THE SERVICE WE RECEIVED BY A VERY EXPERIENCED AND HELPFUL YOUNG LADY WHO KNEW EXACTLY WHAT QUESTIONS TO ASK IN A VERY PLEASANT MANNER. CERTAINLY WILL CONTINUE TO USE BLUE BEAR IN THE FUTURE.
22 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Mrs Smith,
Thank you very much for your feedback and for your 5 star review.
Best wishes and safe travels from The Blue Bear team.
Have been with Blue bear for 8 years…
Have been with Blue bear for 8 years fortunately never had to make a claim always easy to renew
21 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mrs Allison,
Thank you for your 5 star review.
We are highly pleased to hear you are a returning customer of 8 years.
We wish you a safe and enjoyable trip.
Best wishes from The Blue Bear team.
Very efficient and good vaue for money…
Very efficient and good vaue for money for over 65s
21 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Afternoon Mr Schonfeldt,
Thank you for your 5 star review.
We are happy to hear you find our services very efficient and good value.
We wish you a safe and enjoyable trip.
Best regards,
The Blue Bear team.
Had to chase for renewal otherwise…
Had to chase for renewal otherwise could have been 5
21 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Alistair,
Many thanks for leaving a review on Trustpilot for Blue Bear.
We are very sorry to learn that you did not receive any notification regarding the renewal of your policy.
We can confirm that we do normally send renewal notifications to our customers 30 days before their renewal is due. However, we did experience a small glitch in our system which resulted in a few of our customers not receiving their notification.
We can confirm this has now been resolved and apologise any inconvenience that this may have caused you.
We wish you a safe and enjoyable trip.
Best wishes from the Blue Bear team.
Quick and easy to use and clear…
Quick and easy to use and clear intuitive process
21 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Benge,
Thank you for your 5-star review.
We are pleased to hear you find our services to be quick and easy.
We wish you a safe and enjoyable trip.
Best wishes,
The Blue Bear Team
I found the staff very helpful and…
I found the staff very helpful and efficient
20 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good morning Ms Halford,
Many thanks for taking the time to leave such a positive review on Trustpilot for Blue Bear.
We are delighted to learn you have found our advisers to be efficient and helpful.
Thank you for choosing Blue Bear.
Best wishes from The Blue Bear Team
Although premium has increased
Although premium has increased, due somewhat as a result of both myself and wife going up to the next age bracket, was still impressed with the professional service I received. The premium was still very competitive.
20 February 2020
Unprompted review
Reply from Blue Bear Travel Insurance
Good Morning Mr Lane,
Thank you for your 5-star review.
We are sorry to learn that your premium did increase this year.
The Underwriters review rates annually, and where the claims experience suggests there has been a sufficient number of claims relating to a particular category of insurance, premiums are adjusted accordingly to reflect the risk involved. Subsequently premiums are either increased, decreased or remain unchanged.
The categories reviewed will relate to various age groups, destinations, sporting activities, trip durations, and other factors that may warrant particular circumstances being considered as a higher risk.
We trust this will help give you a better understanding of the process completed by our Underwriters when calculating rates and the factors they take into consideration.
We are pleased to hear you find our services to be professional.
Best wishes from the Blue Bear team.
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