BloomNation Reviews 43

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's website, highlighting its user-friendliness and modern design, which helps them attract more organic traffic and manage orders efficiently. Many appreciate the transparent and straightforward pricing model, noting the absence of hidden fees and the excellent value for the features provided, including POS and marketing tools. The customer service is frequently described as exceptional, with reviewers commending the team's responsiveness, helpfulness, and genuine support. However, some customers reported dissatisfaction with the company's handling of issues related to florists on their platform. There were also mentions of customer service being outsourced, leading to a perceived lack of capability in resolving complex issues.

What people talk about most

Website

Reviewers highlight positive aspects of the website. Many customers praise the ease of setting up their shop... See more

Service

Customers consistently note positive experiences with service, feeling connected to the process and supported... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the team's helpfulness,... See more

Price

Users describe positive interactions with price, highlighting clear and transparent pricing models with no... See more

Technology

Reviewers express high satisfaction with the technology provided. Many customers appreciate the modern,... See more

Based on these reviews

Rated 5 out of 5 stars

My days are chaos—juggling school pickups and wedding consults. I need systems that just work. BloomNation's reliable technology and POS are my secret weapon. They are rock solid, meaning fewer tech h... See more

Rated 5 out of 5 stars

Finally, a platform that doesn't force me to sell those generic, dated wire-service designs! BloomNation lets me showcase my style and my unique floral art. My customers love the sleek checkout proces... See more

Rated 5 out of 5 stars

Starting my own shop was terrifying, but BloomNation removed all the tech complexity. Seriously, the support team is fantastic-they helped me get up quickly and are always there for little tweaks, mak... See more

Rated 1 out of 5 stars

Ordered $80+ worth of birthday flowers. Never delivered. Come to find out the florist is out of business and has been for months! Multiple people have complained about this issue. Very poor business p... See more

Company replied

Rated 1 out of 5 stars

Ordered peonies through BloomNation for my wife’s birthday and paid extra for delivery before 9:00 AM. The florist called from an unknown number late at night but never emailed, so the order was n... See more

Rated 1 out of 5 stars

Unfortunately they promised the world and fall flat. Their customer service is outsourced so no one you speak to has any capability to really accomplish anything for you. They’re just patronizingly po... See more

Rated 5 out of 5 stars

After running a shop for decades, I've seen it all, and the predatory practices of the old wire services were killing independent florists. BloomNation is the first partner that feels like an ally. Th... See more

Rated 5 out of 5 stars

I was so tired of the old way of doing things—paying huge fees to wire services that didn't care if my business survived or not. Joining the BloomNation family changed that. It’s more than just a webs... See more

Rated 5 out of 5 stars

BloomNation has been an amazing service for our shop! Placing orders ourselves or our customers placing them online is absolutely effortless and saves us so much time. Their customer support is top ti... See more

Rated 5 out of 5 stars

For years, delayed payments and hidden wire fees choked my shop's cash flow. BloomNation changed that entirely. That is a tangible difference in the quality of my product. Coupled with the robust and... See more

Rated 5 out of 5 stars

I run my shop by the numbers, and the BloomNation dashboard gives me the real-time date I need. I can see exactly where my online traffic is coming from and which arrangements are my top sellers, whic... See more

Rated 5 out of 5 stars

As a business owner, I live and die by my cash flow and financial integrity. BloomNation is the only platform that truly gets this. Not only has our revenue skyrocketed—we're talking year-over-year g... See more

Rated 5 out of 5 stars

Forget the dinosaur systems. BloomNation is built for the modern florist. The reliable POS technology is slick, intuitive, and handles my inventory in a way my old system couldn't touch. We’ve seen in... See more

Rated 5 out of 5 stars

We made the switch to BloomNation’s POS and website platform last year and the ROI has been undeniable. The most significant game-changer for us has been the SEO. We used to spend a fortune on Google... See more

Rated 5 out of 5 stars

Their technology, from the website to the reliable POS, is top-tier and never quits. They have no hidden costs—what you see is what you pay, which is a big relief. And when you need help, their great... See more

Rated 5 out of 5 stars

I have never had a problem with the service since I joined Bloomnation years ago. They have always been a huge help to me no matter what the circumstances or issues that our ever changing business ha... See more

Rated 5 out of 5 stars

I honestly have had nothing but great things to say about about bloomnation. From the customer service to the very own delivery services they have provided. Excelent in every way as expected. I... See more

Rated 5 out of 5 stars

BloomNation truly changed my flower business!I’ve been using their platform for a long time, and it’s honestly the best thing that could have happened to me as a florist!The experience has been incred... See more

Rated 5 out of 5 stars

Since joining Bloomnation, our shop has experienced a sharp increase in sales volume. The backup support is one of the best in the industry. Highly recommended to other florists!

Rated 5 out of 5 stars

Before BloomNation, I felt like I was constantly fighting for visibility against the big national wire services. Since making the switch, my shop has seen organic growth like never before. The way the... See more

Rated 5 out of 5 stars

Great looking websites and pos that is always adding new features. They are much more innovative than many other options. I get the ability to control all of my business and not just rely on the wires... See more

Rated 5 out of 5 stars

I’ll be honest, I was terrified of the 'digital age.' I’ve been running my shop for twenty years with a pen and paper, and every web company I talked to made me feel like I needed a degree in computer... See more

Rated 5 out of 5 stars

Before BloomNation, my checkout system crashed constantly during peak hours, creating a massive headache. The reliable POS system provided by BloomNation has been a lifeline. It's intuitive, fast, and... See more

Rated 5 out of 5 stars

BloomNation POS is the quiet hero of my shop. It flawlessly handles everything from a quick cash-and-carry transaction to managing complex subscription orders and future dating deliveries. My team can... See more

Rated 5 out of 5 stars

I have been a partner with Bloomnation for a little over 3 years. My truly local floral design studio, Petals & Blooms Flowers, Clearwater Florida, has grown exponentially since our partnership. Bloo... See more

Rated 5 out of 5 stars

I was dreading the move-switching platforms is usually a nightmare. But BloomNation made the transition so smooth. Everything was set up in a flash, and I barely had any downtime. If you're nervous ab... See more

Rated 5 out of 5 stars

BloomNation is more than just a software provider; they're the financial backbone of my operation. Their integrity in reporting is visible in their clear, concise fee structure—a welcome change from t... See more

Rated 5 out of 5 stars

What I appreciate most about BloomNation is that the entire platform feels like it was designed by people who actually understand the floral industry. The customization tools are fantastic—I have comp... See more

Rated 5 out of 5 stars

We love our partnership with Bloomnation! The platform is intuitive for our staff, the collaborative client service we have received over the years has helped us operate on a higher level, providing... See more

Rated 5 out of 5 stars

What I appreciate most is that BloomNation actually cares about local small businesses. They don't undercut me by running their own warehouses; they empower me to be the hero in my own community. The... See more

Rated 5 out of 5 stars

I’ll be honest: I was about three months away from closing my doors for good. I’ve been in this industry for thirty years, and I was just exhausted by the 'race to the bottom' that the big national... See more

Rated 5 out of 5 stars

I was ready to quit because the wire service fees were eating all my profits. Switching to Bloom Nation was the best decision I've made in twenty years. No more 'split' commissions where I do all the... See more


Company details

  1. Flower Market
  2. Florist
  3. Flower Delivery

Information provided by various external sources

Order fresh flowers online that are hand-delivered by the best local florists. Find local flower shops with same-day flower delivery and shop from unique flower arrangements designed by certified floral designers. Forget cheap flowers and discover that...


Contact info

  • Santa Monica Boulevard 225, 90401, Santa Monica, United States

  • bloomnation.com

4.4

Excellent

TrustScore 4.5 out of 5

43 reviews

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Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Ruined my Valentine's Day flower…

Ruined my Valentine's Day flower delivery. I ordered roses for my GF a week before Valentines Day. I got the order confirmation # and everything.

Come Valentines Day (today) and my GF sends me pics of the beautiful flowers. But they were not pics of what I ordered. So I looked into it, to see if maybe they screwed up and sent the wrong bouquet. I log into Bloomnation, got to view orders, and see that my order was cancelled last week!!! Those beautiful flowers were sent to her by a friend, not me.

I searched and searched my gmail. I found the order confirmation, but there was NO order cancellation message from either Bloomnation nor the local florist. NOTHING. Not a single email since the order confirmation.

It's too late NOW to order from anywhere. Had Bloomnation informed me of the cancellation I could have made other arrangements with another florist or service. But they never let me know. And honestly, since the flowers are taken care of by the local florist and bloomnation is the middle man. Bloomnation had ONE JOB, and they failed.

So now, while she gets bouquets from her friends, I look like the chump BF who got her no flowers on Valentines Day.

I really would have been better off just not ordering a damned thing. At least I wouldn't have told her to stay close to home because she's getting a delivery from me, only to look bad in the end.

I will NEVER use Bloomnation again.

14 February 2024
Unprompted review
Rated 1 out of 5 stars

Florist partner of Bloomnation

In May 2023, I made the decision to sign up with Bloomnation.com, enticed by the promise of a substantial boost in business through their platform. This decision has turned out to be not just disappointing, but deeply frustrating.

The core of my discontent lies in the vast gap between what Bloomnation promised and what has been delivered. I was under the impression, as per their marketing, that my subscription, costing me $200 a month, would actively drive a significant number of orders. This was the pivotal reason I chose to invest in their service. However, the reality has been starkly different. In several months, I've received fewer than 10 orders, making the investment feel not only wasteful but also deceptive.

What adds to the injury is the realization that the service I'm paying $200 monthly for amounts to little more than basic webpage hosting – a service that's available elsewhere at a fraction of the cost. The feeling of being taken advantage of is hard to shake off. The cost-to-benefit ratio here is staggeringly disappointing, and I find myself questioning the integrity of their business practices.

To others considering a subscription with Bloomnation.com, my advice is to tread very cautiously. My experience suggests that the value proposition they offer is grossly overstated. Make sure you fully understand what you're getting into and perhaps look into more cost-effective and transparent alternatives.

1 January 2024
Unprompted review
Rated 1 out of 5 stars

If I could leave zero stars I would

If I could leave zero stars I would! I ordered a deluxe flower arrangement through this company’s website to be delivered to a family member the following day for their birthday. No delivery was ever made due to no communication from one florist to another through this system. I called the original florist who tried to sort it out for me with BloomNation and they said they would refund me the $121 that I paid. I then get an email from BloomNation that says my “refund” amount is $0. Another call was made and I was assured that yes, I had been refunded. My bank processed that payment immediately and sent the funds. Three days later there is no indication, even in pending transactions, that they ever issued a refund. I now have to go through my bank to try to get my money back from this unscrupulous company. Aside from the embarrassment of no gift for my daughter in law’s birthday, now I have the additional stress of having to fight to get my refund. Buyer beware! Next step is opening a case with BBB.

7 August 2023
Unprompted review

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