While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The customer care is whack or best wrecked, not helpful. You go against their regulations if you open way too much ticket Who wont open 100 tickets when you wont respond to any of the tickets. B... See more

Rated 1 out of 5 stars

Rating should be zero. Their online platform and apps are full of bugs. I cannot access my funds since they introduced updates. They just ask me to do pointless things like make sure my operating... See more

Rated 1 out of 5 stars

I wish i can't even give blockchain any rating, blockchain has being holding my funds for no just reason, they took out my verification and have not allowed me access to withdraw my funds, i have been... See more

Rated 1 out of 5 stars

Worse support i have ever seen. After 2 transaction were stuck pending, i opened 2 tickets to find out why and one was ignored and never replied to and the other they did nothing and asked for a re... See more

You should know

1.3

Bad

TrustScore 1.5 out of 5

65 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(65)

4 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Stay away from this dishonest scam.

Support ticket 2220666
Was promised a refund after a failed transaction. Refund never came. This ticket has been open since february. This company is not trustworthy. Theives. Stay away.

14 May 2021
Unprompted review
Rated 1 out of 5 stars

Ticket 2377817

Ticket 2377817
I have funds in my account which need to get swapped so I need my account verfied I have sent all my documents to verify and had no reply at this time in point I cant swap my funds for another year and I’m getting worried. Blockchain answer your customers please !

4 May 2021
Unprompted review
Rated 1 out of 5 stars

Wire transferred $100K to Blockchain 6 weeks ago & still the money is not in my account.

After reading other people’s reviews I realized Blockchain is an scam.

I have two problems;
1-about 6 weeks ago I wire transferred $100,000 from my other bank to my digital wallet in block chain but to date the money is not in my digital wallet nor do I have access to it.
2-The balance of my bitcoins in my black chain digital wallet was deposited into someone else’s wallet without my authorization or initiation. Reading the other reviews I realized many people have the same experience.
About six weeks ago I wire transferred one hundred thousand dollars to my block chain digital wallet so I could immediately buy bitcoins. After six weeks I still cannot see my hundred thousand dollars in my digital wallet and I do not have access to it. In these six weeks the price of bitcoin has continuously gone up and I have lost a lot of money because of block chain and I am still losing money until I get my money. I have literally chatted 10 to 20 times with them in the past six weeks. For the first three weeks I was given the runaround (wire transfers take up to a week, contact your other back that wired the money, your other bank probably made a mistake Etc.) finally in the third week I was told by a Rep that the finance department found my money. When I asked what happened the rep said it was sitting in blackChain account and it was not moved to my digital wallet.
Three weeks ago when the rep told me that the finance department has found my money he said that the finance department will shortly send you an email with instructions on how for you to access you’re $100,000 every two or three days I follow up with a chat (the only option you have besides opening a ticket that no one ever responds you) and ask where is the email I was supposed to get with instructions on how to access my money, all they did was to tell me to be patient they will send you an email. It already has been three weeks from when Blockchain told me the finance department found my money & they will send me an email shortly. I have not yet received any email yet. Up to an hour ago I thought there is a 20% chance that this is an scam and not a mistake but after reading the reviews I now think there is and 90% chance that this is a scam.
In addition I had a fraction of Bitcoin ( which with today’s bitcoin prices would be worth about $40,000 of bitcoin In my Blockchain account ( thanks good, I had transferred 22 of my bitcoins elsewhere) and suddenly 4 to 5 weeks ago my Bitcoin fraction it was transferred to another wallet And my account shows zero bitcoins now.
Blockchain Rep said that my account has been compromised but I thought it is impossible. nobody else has the passwords and user number but after reading the review I realize that many other people Half hat the exact same experiences.
Anyone knows or has a suggestion on what I can-do to recover my hundred thousand dollar? Does anyone knows or has a suggestion on how I can recover my stolen bitcoin fractions?

18 April 2021
Unprompted review
Rated 1 out of 5 stars

One person sent me 12k usd to my btc…

One person sent me 12k usd to my btc wallet and it was confirmed now i can't see the money to my account.
he man this is serious issue with blockchain network. The person send me money on 14th april and the transfer was confirmed and it was added to my wallet balance after that in 1 hour i again check my account and the money not show my account and also it not show to my btc activity. after that i contact the person and he said he did scam with the blockchain. if you guys not serious the problem so it make a big problem. it look like blockchain network hacked. please do serious investigation the issue. i have send the request more days ago but no one reply me from the blockchain. what happend?

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Trading without my permission

I get email from Blockchain saying a trading has started and they will contact me when finished without ever contacting me. I don't know anything about the trading and my account show over $100 less than what was in it. How do you contact them. They have no support of any kind that I can find. This is not good business practice. Blockchain has a lot of bad reviews.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Do not use this company!

Do not use this company!! I've had thousands of dollars in "review" for 5 days now. I can't get ahold of anybody or figure out what needs to be done. I've lost out on so much money from this. Who knows if I'll even get it back, judging by everybody else's reviews.

16 April 2021
Unprompted review
Rated 1 out of 5 stars

Theifs.

This company stole my euros from my in app euro balance around 3 weeks ago. Since i have heard no response to my tickets.

Today i woke up to find some of my crypto missing when i havent even been on my account.

It seems there is no customer support or ability to simply keep your money or crypto safe.

By far the worste experience i have had with ANY service ever. It seems like Blockchain likes to screw over the little guy and they get away with it all the time.

The only help i get is false hope and from malicious fake blockchain support agents who run a mock freely on blockchains platforms.

To be honest i have no faith that my savings will be returned to me. I understand now that the entirety of last years work was pointless. All i can do is to convince others not to trust Blockchain.

14 April 2021
Unprompted review
Rated 5 out of 5 stars

User friendly

It’s a nice platform to buy bitcoins which I use to purchase coins myself. It’s very easy to you and straightforward, user friendly but it takes time sometimes to purchase bitcoins

2 April 2021
Unprompted review
Rated 1 out of 5 stars

blockchain has no cash for payouts

blockchain has no cash for payouts. Finds all sorts of excuses to not connect to my bank account. And of course these reasons were never communicated, was left hanging for weeks, and I was of course counting on that money. ticket 2126973

24 March 2021
Unprompted review
Rated 1 out of 5 stars

I lost a payment for 4650.-€ on Blockchain

I recived a payment for 4650.-€ the 9. of march, one day after the burnout from one of the server.
The amount dont show up, even my wallet looks like virgin, like i never made a transaction with blockchain.
It looks like all my datas are lost.

I send you the payment details at the 16. of march and you sended me the email confirmation #2218463.

Since them your life support is out and i didnt get an answer for my emails.

Since 14 days you have my money and i dont have your support how to get it.

I just can say that YOUR support is as bad as a support can be. I feel absolutly helpless and completly lost. No idea how to get my money back!

22 March 2021
Unprompted review
Rated 1 out of 5 stars

Log in details revoked with no way of getting my money or bitcoin back

I've had an account with Bitcoin Exchange for over a year and last month deposited some money to buy bitcoin. When I tried to log in again a few days ago I got an Invalid Credentials error and the password reset link didn't do anything.

I spoke to someone via help chat but they wouldn't say what was wrong, just that someone would contact me by email. The following day I went on the help chat again to ask what was going on with my account and was told by this person that my ID check had failed. I asked for instructions on how to proceed with verifying my ID so I could get my account back I was told my funds would be refunded and no instructions on what to do about the bitcoin I'd bought. He asked me to wait a few minutes while he waited for a response from the security department - I gave up after 30 minutes.

It's infuriating that they'll take my deposit and let me buy bitcoin then revoke my ID and leave me with no way of getting my money back. I feel like I've been scammed. Certainly wouldn't recommend using them...

16 February 2021
Unprompted review
Show reviews in all languages. (65 reviews)

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look