block.xyz Reviews 2

👉 Square failed my customer. Then they failed me — a disabled veteran small business owner.

On Aug 9, 2025, Square’s app displayed a $25 Visa payment as approved and even prompted for a receipt. After the customer left, the app threw an error and the transaction vanished.

I reported this immediately. Instead of investigating, Square closed the case, citing identity issues — even though later agents verified the same details without issue.

When I tried to record my support call for accountability, I was told I could not. When I asked if Square was recording me, I was told they could.

Issues:
❌ Misrepresented “approved” payment
❌ Case closed without proper investigation
❌ Double standard on recording — they can, merchants can’t
❌ No transparency in a regulated payment system

As a disabled veteran and small business owner, I expect fairness and accountability from companies handling my customers’ money. Instead, Square and Block left me carrying the cost of their system’s failure.

Square Block Financial Consumer Agency of Canada | Agence de la consommation en matière financière du Canada FINTRAC Canada | CANAFE Canada Consumer Financial Protection Bureau Federal Trade Commission

#SmallBusiness #SquareFail #Payments #Fintech #CustomerExperience #MerchantRights
#Compliance

Over 90 days ago Square are what's called now black XYZ told or sent me an email saying that they were going to return my funds to me that were on my dashboard on June 14th okay it's not June 25th and I'm pissed I still don't have my funds they're still on my dashboard and I have no access to them Square deactivated my account over 90 days ago and said they had to hold on to my funds till June 14th and said they would be returned into my bank account on June 14th I have the email I will attach it to this review when I try to contact square or black XYZ which Whoever thought of that name should be shot anyway they say that they can't talk to me about my account so and they say to refer to that email of when you're getting your money okay so I have been but now that it's two and a half weeks after they said they were going to send it back to my account and they haven't sent it well pretty much states that they stole my money so that makes Square black black XYZ thieves and they should be blacklisted as a company online wherever you should not get an account with these people they will not help you they will steal your money that's all I have to say thank you until my money's back to me and then I will update the review until then they're thieves