Blink Reviews 

THIS COMPANY SUCKS COMPLETELY. I CHANGED MY EMAIL AND PHONE NUMBER AND NOW CANNOT ACCESS MY CAMERAS. THEY KEPT ASKING FOR THE INFO FROM MY OLD ACCT TO RESET IT. THAT WASN'T AN OPTION. I CALLED FOR SUPPORT AND GOT THESE STUPID ASSANINE OUTSOURCES WHO ARE COMPLETELY USELESS. THEY WANTED THE SN FOR 3 OF MY DEVICES WHICH I SENT PICTURES OF FROM THE CAMERA. THEN THEY KEPT EMAILING ME ASKING FOR THE INFO I PROVIDED. I CALLED AND CALLED AND GOT THE RUNAROUND AND THEN THEY SAID THEY COULDN'T HELP ME. I SHOULD SUE THEM.

Used on and off for a few years - kind of invested into this when i wish i didn't. What prompted the review is i bought a new camera that hasn't worked out of the box. Customer service is appalling - fob you off over two weeks with different troubleshooting requests. I'm not sure what part of it doesnt power on they are not getting.

Ill be finishing the year on the cloud and moving on. If you get the customer rep Pooja unlucky!

Very poor cameras.
Slow, NO recording unless you buy their cloud service. NO ability to install a SD card to save video. NO notifications of motion detection.
All these feature are available with several other OEM's and better cameras

Absolute load rubbish they don’t know what they’re talking about at customer services. What they’re offering is an absolute lie. Don’t waste your time or your money with these people or this company. I know it’s part of Amazon but it’s absolute toffee if I could give it less than one star I woy. I’m sending everything back because it’s absolute rubbish. Do not buy this crap.

The system has a lot of frequent issues, like live view failures, cameras being offline even when the Wi-Fi signal is strong, and delays in receiving notifications on your phone. I know that Blink devices are cheap, but they aren't worth it.

My first 2nd Gen Doorbell showed low batteries after 2 weeks. The technician could not find out why and ordered a replacement. The 2nd one did exactly the same. I contacted Customer Support and for the next few weeks had to do numerous checks to no avail. Eventually they agreed to replace that one. I am now awaiting my 3rd Doorbell. I check the batteries and there always seem to be one battery is low.

I have 4 external cameras - and 2 indoor cameras. The older external cameras (3 in total) that use Cloud storage seem to be generally reliable - but I will never know what I missed!

But the 3 newer cameras (using Local storage) are totally unreliable. The 2 indoor Mini completely miss people walking with 3 feet of the cameras.

I had a long call with support - who were really not able to resolve the issue.

There is no point in spending money on security IF it is NOT secure!

You get what you pay for ... software is complete junk. The cameras work, but whatever you do don't move or change an email address .... their software and staff can't handle it. I spent two days on the phone with techs to get my account changed over. Finally, I they were able to make the change then about 10 months afterward ... all my cameras stopped working and I got an email telling me the cameras were registered to another account. When I called support ... again they tell me to log into the old email address to fix the problem. I'm done with Blink ... why after 10 month so working under the new email would everything revert back to the old account. Buy something else the aggravation isn't worth it!!

I would avoid this product. They have zero customer service. My Blink camera suddenly went offline. I emailed customer support twice with the same question: "Why is there a yellow light blinking?" All I got was a textbook answer that had no relevance to my question. They obviously don't care about customers, and they obviously don't read the questions that people ask.

I also have Wyze cameras, and their customer service is a whole lot better than Blink. I would never buy another Blink product again.

The indoor /outdoor cameras have been acceptable on a few levels. The new hi res wired ones even better.
That’s were the positives end. The doorbell models are crap upon crap. Lag time to connect if you are the lucky one where it connects at all. If someone is at door you will not be able to live see them so it’s a joke of function. The customer service care is even lower than the crap quality. Ive wasted hours upon hours with zero resolution with the doorbell cams. I even have two models (the newest 2025 model) stuck on the door as one is always barely showing bars to the sync model whereas the other shows full green yet still won’t connect. Neither connect. Must reset them once a week if I have any hope they may work. Cant stand them. And at this stage they will go to trash and I’ll have to switch to another company just for doorbell front door security. If only the doorbells could hold up like the other camera models it be a win win. Instead it’s a win lose with Blink.

Had a door bell camera for 2years ,It continually will not produce video . It works for a while then have to call tech support which painful as they all are not helpful .I have asked if it works well without a subscription and I get back Yes . I guess that my business isn't important . And after 1/2 hr on tech the will not call back .

Sync module broken its own. I didn’t touch it. They refused to replace it. Terrible service.

Since I can't give my Blink outdoor 4 system zero stars, I'll give it one. It is a waste of money, do NOT purchase Blink products. It barely worked during the free trial period, after the free trial period, nothing works. I refuse to rent my purchase so I declined their subscription option and instead purchased a Blink Module 2. I have reset EVERYTHING repeated times, I have been on the phone with their tech "support" for an hour and a half, nothing was resolved, this product does not work, do NOT purchase Blink products.

Horrible product only thing worse than the product is the customer service

As soon as you need help, the only help you can get is from their AI, which gives you a list of a couple of options for problems if your problem isn’t one of those options (and it won’t be) then you’ll be SOL days I’ve wasted days trying to troubleshoot their POS camera by anything other than a product associated with Amazon

Trash company and trash products. Cameras capture nothing and never work. Company blames your WiFi. It when you ask for the logs that show this they dance around the issue and never provide it. They’ve been jerking me off more months. I have several smart devices in the same home that don’t have issues so clearly not my WiFi. Made the mistake of buying newest version hoping they were passable as the older ones just don’t work at all, worked ok for about a month and now are just paperweights. This is a do not buy!!!!
Shame on Amazon

I was amazed that this is a home security system, but the only way it works if you’re there 24 seven if you’re way on vacation and the power goes off, you have to be physically there to turn it back on how is that home security

Just wasted a hour trying to get the camera to connect to home wifi. What a palava. Put it back in the box where it will probably stay until I do the next re-cycling run. Don’t waste your money!

What went wrong?
Blink had stopped working completely when canceling subscription.
How can this company improve?
This company can start by not lie to customers. And start to do what it promised. They advertise that without subscription costumer cannot use cloud storage BUT still able to use local storage - big LIE
You asked us to "remember to be honest, helpful, and constructive"
Well, can't get anymore honest than this, Blink had lied and didnt work as it promised. With subscription Blink always glitches and need to be reset every few weeks. Without subscription then nothing works as it promised.

I have been having problems with my Blink wired floodlights cameras. I have 4 wired cameras plus 6 wireless cameras installed at home

Of the 4 wired floodlight cameras 1 goes offline often, and another one has done so twice over the last few months.

I have reached out to Blink Support for help. Each time::

(1) I give them access to the Blink system App as they request

(2) However each time the still want me to find out and then type in the DSN number of the camera - even though they have access to the system and I give them the name I have used for the camera. Still they insist I find out the number which is on the back of the camera installed high up on the wall !! Luckily I had taken photos before they got installed else this info would not be a viable since the cameras are installed approx 10 feet above the ground level!!

(3) after you give them the DSN info, they then ask for the camera to be turned off and then back on again. The cameras are had wired 10 feet above the ground so the only way to turn the camera off is to turn off the power supply from the main outlet electrical board in the basement !!

(4) After I do that now the agent (named Justin from Blink Support Team) is demanding that I turn off the WiFi router and turn it on again. I explained that there are 7 other blink cameras working fine as he can see from the system (to which he has been given access). Also all the TVs, mobile phones, laptops, iPads, other Home devices etc etc are all working fine so why do you want me to turn off the router and disrupt the entire household, all the dozens of devices using WiFi ?

The agent simply said that that’s what he is required to demand even if it doesn’t make any sense

Why does Amazon employ such incompetent and unhelpful people? As an Amazon shareholder and as a client of Amazon I find it very worrying that Amazon is wasting money on such useless employees.

I have a Blink Camera and Doorbell setup, worked okay, decided to upgrade to the newer version in October 2025.

A few days ago, the Doorbell thumbnail started to look misty, so I wiped the lens and kept an eye on it. 2 or 3 days ago it stopped working all together, so I removed the battery cover, low and behold, there was water inside the battery compartment, which is meant to be sealed?

So, I called Blink support, a very nice guy called Joseph answered, he went through what had happened, I sent him some pictures, he said please hold and I will speak to our specialist team. He came back and said the water had invalidated the warranty, buy a new one?

To be on the safe side, maybe they should say to place the doorbell on the inside of the front door?

I told him I will leave a bad review and will send him the link, so I finished the call and immediately typed in trust pilot and also on Amazon and sent him the link...

"LESSON 1" Check the reviews, even on companies you know...

"LESSON 2" Blink For Home is already rated "1 STAR...

"LESSON 3" Check Trust Pilot reviews even on companies and products you know.

Blink is purporting to have a 2 year warranty, but 3 months old, everything was setup properly and water still got in, support said this has invalidated the warranty on a 3 month old product?

It sounds like if you don't use it, it's covered, but if you actually set it up, it isn't?

Blink used to be my go to product!!!

"LESSON 4" Blink is now basically unsupported CRAP, unless you buy it and don't use it.

"MY ADVICE" B U Y E R B E W A R E.