Blinds Direct Reviews 

The blinds we got were decent for the price range. They felt like they were plastic, but I didn't check the description, I just bought the cheapest ones available. The traçk works great, but the control string and beads are to short.

Our first delivery of lampshades was a disaster- they were packaged inadequately and badly damaged by the time we received them despite the "fragile " labels.
I contacted Blinds Direct by email but didn't receive a response after 2 days so phoned customer services instead. The adviser I spoke to (Jonathon Maguire) was super helpful and took ownership of the issue. He asked me to send photos of the damaged items and immediately reordered them for me as a priority order. He also said that the inadequate packaging would be fed back to quality control.
I have now received the replacement items which were much better packed so all arrived in perfect condition.
Thank you Jonathon!

I would have preferred to have written instructions for fitting the blind

I'm really happy with the after-service at Blinds Direct. There was a slight fault with the blind's cassette when I first received it, but after notifying them of the problem I received a very nice email from Shanelle at Customer Services who informed me that the company had agreed to make a new cassette for me free of charge. I would certainly recommend them. Thank you Shanelle!

Blinds arrived on time.The Louvres wouldn't rotate properly so got in touch with Customer service and spoke to Jonathan P who resolved the matter in 10 mins.Good service.

Ordered ten blinds and the website was simple to use. Had lots of differing information about delivery; arranged for someone to be there for the hour slot they gave me but when they arrived half an hour before the slot, the delivery people had already dropped them off and left them unsheltered in the garden. Good job it hadn’t rained otherwise they would have been ruined. Quality of the blinds is satisfactory; material is very flimsy but perhaps that is just the one I picked. I ordered ten blinds in total and seven of those had an issue with the bracket; either something was broken or parts were missing. Currently dealing with customer service to get the missing parts sent to me but they are being quite slow and want a lot of information that doesn’t seem necessary when the parts are standard size. Overall the blinds that are up do their job but the standard is a little less than expected.

Easy to order website
Goods excellent
Delivery on time
Definitely recommend this company

Straight forward experience with this company. Good selection and easy ordering, fast processing and delivery. Blinds Direct appreciates that Northern Ireland is in the United Kingdom.

Arrived on time & very happy with my blinds & lamp shade. Thank you ☺️

I missed the delivery however there was not way to track the parcel (3rd party delivery service). I contacted BD and my parcel was found and delivered within the next two days; was also contacted thereafter to make sure my item was as aspected with no faults. Great customer service.

I thought I had a discount code actually was for another blind company but the advisor I spoke to applied it for me anyway so got 10% off order looking forward to getting blind and putting it up , very easy to order thanks for the help.

Well made, fast delivery

Zack was really helpful with my order which went very smoothly thanks to him

I was very impressed with help given to me by Rebecca over the phone. She helped with ordering the correct sizes and explained the different options available.

Excellent company and customer service from Chandler!

Excellent customer service from Holly, who helped when I had to activate the surefit insurance we bought at the point of purchase. Completely hassle free.

Order very easy. Turned up on the date given. Easy to fit as they were just replacements.

When the blind arrived it had not been cut parallel so there was a gap of 1” from one end to the other. After many emails and photos showing the problem a new blind was despatched and it fitted perfectly. This proved that my original window measurements were correct, unfortunately it took a lot of effort to convince BlindsDirect.

All well in the end but their customer service needs to be better

Easy ordering, quick delivery, easy to fit and very pleased with quality.