Brilliant customer service and quality product- ordered and received sunglasses promptly. They look great but decided they didn't quite suit me so contacted Blank about a return. Amazing staff said n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Honestly such an amazing experience! My original order was delivered to the wrong address, but their customer service was incredible from start to finish. They responded quickly, kept me updated,... See more
Company replied
Excellent customer service. Ordered two pairs of sunglasses — one did arrive damaged HOWEVER Blank immediately sent a replacement pair. New pair arrived promptly and look great. Highly recommend —... See more
Company replied
I ordered glasses from BLANK and the delivery got lost. BLANK customer service were easy to deal with and quick to respond. They shipped out a replacement order which successfully arrived. The sunglas... See more
Company replied
Company details
Written by the company
BE YOUR OWN BRAND.
Contact info
Amsterdam, Netherlands
- info@blank-sunglasses.com
- blank-sunglasses.com
4.7
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing support and quality
Customer Support always available and kind.
The quality and design of the glasses are amazing. I ordered one LA gold brown and one Abby Dhabi in black. Order arrived within two days. Thank you again for the support good quality and the present.
24 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Eyad!
Thank you so much for your wonderful feedback!
We’re thrilled to hear you loved the quality and design of your LA Gold Brown and Abby Dhabi Black glasses. It’s great to know your order arrived quickly and that our support team made your experience even better.
We truly appreciate your trust and hope you enjoy your new styles! 🕶️✨
Cheers,
Michaela from BLANK
I love my glasses these are cool…
I love my glasses these are cool classic Old-school and new school styles. Best Costumer Service if anything.
Thank you!
24 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Jordan!
Thank you so much for your amazing feedback! 😎
We’re so happy you love your glasses and their timeless style — classic with a modern twist! It’s also wonderful to hear you enjoyed our customer service. We truly appreciate your support and can’t wait to serve you again! ✨🕶️
Cheers,
Michaela from BLANK
Glasses are great quality and the team…
Glasses are great quality and the team is so friendly and eager to help! They answer very quickly to emails and you never feel lost or left alone!
24 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Maria!
Thank you so much for your kind words! We’re delighted to hear that you’re happy with the quality of the glasses and that our team’s support made you feel well taken care of. Providing quick and friendly service is very important to us, and it’s wonderful to know that it shows.
Cheers,
Michaela from BLANK
A perfect mix of style and…
A perfect mix of style and function.Definitely worth it.
5 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Jordan!
Thank you for your wonderful feedback! We’re so glad you found the perfect mix of style and function—it means a lot to know you feel it’s worth it.
Cheers,
Michaela from BLANK
Above and beyond
If you was to define a company that goes above and beyond it would be BLANK.
Excellent customer service that matches the product.
Always friendly and kind and super helpful regardless of the enquiry!
14 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Liam!
Wow—thank you so much for such an amazing review! We’re truly honored by your kind words and thrilled to know that our customer service and products stood out to you.
Your support and appreciation mean the world to us. 💙
Cheers,
Michaela from BLANK
Great customer care
I love the glass and how its been made. I am enjoying every bit of it. And their customer care is great.
5 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Seth!
Thank you so much for your wonderful feedback! We’re delighted to hear that you’re loving the glasses and enjoying the craftsmanship. It’s also great to know that our customer care team made a positive impression—we truly value your kind words.
Cheers,
Michaela from BLANK
I didn’t like your glasses quality it’s…
I didn’t like your glasses quality it’s looking to fake
23 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Dilpreet!
We’re truly sorry to hear that our glasses did not meet your expectations. Please accept our sincere apologies for the disappointment this has caused. We greatly appreciate your honest feedback, as it helps us improve the quality of our products.
Since we deeply value your satisfaction, we would like the chance to make this right. We have also reached out to you via email—kindly respond at your convenience so we can better understand the issue and work on a suitable resolution for you.
Thank you again for bringing this to our attention. We hope to restore your confidence in us.
Sincerely,
Michaela from BLANK
Trustworthy and actually fit a big head
Ordered from here during a recent buy one get one free offer they had. Because im an idiot i pressed the glasses 3 times without knowing and swished through to apple pay, only then realised my error (and of course was rightly charged for the additional and not needed 3rd pair 😩 🍩)
Realised, emailed the company, received a response within minutes acknowledging this, confirmed that they would amend my order, give me my money back for the 3rd unwanted pair and send out the buy one get one free pair only. Couple days later, received my money back. Couple days after that, received my sunglasses and the get one free pair only. AND they fit my fat head! Really impressed with the customer service and the glasses. Dont normally do a review but given todays antics where facebook companies con folk left right and centre - its nice to come across one that actually give a damn! Cheers BLANK. SUNGLASSES 😎
15 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Paul!
Thank you so much for sharing your experience in such detail — it truly made our day! We’re really glad we could quickly resolve the mix-up and that you received both your sunglasses and the free pair without any hassle. Even better to hear they’re a perfect fit! 😎
Your feedback means a lot, especially knowing how many online companies don’t always deliver on their promises. We’re grateful for your trust and support, and we’ll always do our best to give you the service and quality you deserve.
Cheers,
Michaela from BLANK
spectacular customer service…
A pair of sunglasses unfortunately showed up a little bent in the mail. However, BLANK was so incredibly supportive and kind in replacing the glasses and rectifying the issue right away, the glasses are super cute and Ill continue to purchase my sunglasses from them.
7 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Zoe!
Thank you for your kind words and for giving us the chance to make things right. We’re so glad our team was able to assist you quickly and that you’re happy with your new pair! 😎 It’s wonderful to hear you love the style and that you’ll continue shopping with us — we truly appreciate your trust and support.
Cheers,
Michaela from BLANK
I placed a new order,and it's…
I placed a new order,and it's absolutely gorgeous .Great price,amazing lens quality.Couldn't ask for more!
16 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Prashant!
We’re thrilled to hear that you love your new order! 💙 It’s wonderful to know you’re happy with the price and lens quality — your satisfaction means everything to us.
Thank you for sharing your experience!
Cheers,
Michaela from BLANK
Reply from BLANK. Sunglasses
Hi Aalim!
Thank you so much for your kind words! We’re delighted to know that you had a great experience with our customer service. Your feedback means a lot to us and motivates our team to keep doing our best.
Cheers,
Michaela from BLANK
The order hasn't arrived yet😡👎🏽👎🏽
The order hasn't arrived yet😡👎🏽👎🏽
Very bad service
2 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Karim!
We’re very sorry to hear about your frustration and for the delay you’ve experienced. 🙏 This is not our usual practice, as we always aim to provide both timely delivery and smooth service. Please be assured that your order was shipped out on time from our side. While we do our best to ensure quick delivery, there can sometimes be unforeseen delays with the courier that are unfortunately beyond our control.
According to the tracking information, your parcel was marked as delivered on September 17. Could you kindly confirm if you have now received it? Your satisfaction is very important to us, and we want to make sure everything is in order. If for any reason you have not received your package, please let us know right away so we can assist you further.
Thank you for your patience and understanding.
Sincerely,
Michaela from BLANK
Both arrived quick
Blank frames for me , and Speed for my girlfriend. Both arrived in Canada quicker than expected.So impressed!
6 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Brenda!
Thank you for sharing this!✨ We’re so glad both sunglasses arrived quicker than expected and that you and your girlfriend are happy with them. Your support means a lot!
Cheers,
Michaela from BLANK
The glasses were of amazing fit.
The glasses were of amazing fit. I already recommended this to many and will definitely buy again from here. While the sunglasses in itself were good the case it comes in was not matching the quality of the sun glasses.
5 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Keane!
Thank you so much for your feedback! We’re thrilled to hear that the glasses fit perfectly and that you’ve been recommending them to others — that means a lot to us.
We also appreciate your note about the case, and we’ll take this into consideration to ensure it matches the quality of the sunglasses in the future.
Thanks again for your support, and we look forward to serving you again soon!
Cheers,
Michaela from BLANK
John
The thing that made it great is the quality. I love the glasses for the price.
8 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi John!
Thank you for your feedback! We’re thrilled to hear that you love the glasses and appreciate the quality and value. Your support means a lot to us!
Cheers,
Michaela from BLANK
Very excellent customer service and…
Very excellent customer service and support. I ordered a nice pair and I unfortunately didn’t like how the fitting was on my face but they managed it so well. I was asked to choose something different while they graciously allowed me to keep the initial one. I am so loving the new one!!!! Thank you!!!
1 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Ajayi!
Thank you so much for your lovely feedback! We’re so glad to hear that you’re happy with your new cap and that our team could make the exchange process smooth and enjoyable for you. It’s always our goal to make sure you feel supported and satisfied with your purchase.
We truly appreciate your kind words and look forward to serving you again soon!
Cheers,
Michaela from BLANK
Had my delivery arrive damaged
Had my delivery arrive damaged, BLANK kindly sent me out a new pair without hesitation.
Great service
1 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi James!
Thank you for sharing your experience! We’re very sorry your delivery arrived damaged, but we’re glad we could quickly send a replacement. Your kind words mean a lot, and we’re happy to hear you’re satisfied with our service.
If you ever need anything else, we’re always here to help!
Cheers,
Michaela from BLANK
The sunglasses I purchased looks…
The sunglasses I purchased looks amazing ..got many compliments from my friends..superb customer support too.
27 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Salvador!
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re loving your sunglasses and that they’re getting compliments from your friends. It also means a lot that you enjoyed our customer support! 😎✨
Cheers,
Michaela from BLANK
Terrible
Terrible. Ordered 2 sunglasses. Said it would be delivered in 3 days.
I haven’t even received anything from update regarding my delivery, not even a “your delivery is being shipped” & it’s been more than 6 days. Terrible in the way they treat this, unserious even.
Customer service doesn’t even help. They hit you with a reply like “we will investigate why this happened” & then you get no replies, also been more then 2 days.
25 August 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi!
We are truly sorry to hear about your experience and sincerely apologize for the frustration this has caused. This is not the level of service we want for our customers, and we completely understand your disappointment.
To help us investigate the delay and make things right as quickly as possible, could you kindly provide your order number? Once we have that, we will prioritize resolving the issue, update you promptly, and ensure your sunglasses reach you without further delay.
We appreciate your patience and the opportunity to fix this. Your satisfaction is very important to us, and we are committed to making this right.
Thank you for bringing this to our attention.
Sincerely,
Michaela from BLANK
Customer service is really good
Customer service is really good. Glasses broke upon arrival, but BLANK actively reached out and replaced the broken glasses. Shout out to Roanne
2 September 2025
Unprompted review
Reply from BLANK. Sunglasses
Hi Karel!
Thank you so much for your kind words! We’re glad Roanne could help resolve the issue quickly and make your experience a positive one.
Your feedback means a lot to us, and we’ll be sure to pass along your shout-out!
Cheers,
Michaela from BLANK
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