Do not use this company! Inefficient & bad customer service. My drop off was booked Friday 10-12. At 1230pm, I called to ask where my items were, they said oh they are not ready, we will have t... See more
Company replied
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See what reviewers are saying
After dropping out some pieces at the store o realised something had changed. I approached Blanc and had Hanna dealing with me. Without any hesitation she went an extra mile to help me. I really ap... See more
Company replied
Emine and Nora always do a wonderful job repairing and darning my clothes. Last month they altered two pairs of trousers and even made a little hair scrunchie out of the spare material. Everyone in th... See more
Company replied
Stay away - this cleaner degraded the finish of my angora mix coat and charged me almost £40 for it. I'd have done better with the local hole-in-the-wall, which ironically I shunned because I wasn't... See more
Company replied
Company details
- Dry Cleaner
- Clothing Alteration Service
- Commercial Cleaning Service
- Laundry Service
- Shoe Repair Shop
- Tailor
Written by the company
BLANC is the UK's leading aftercare specialist revolutionising clothing aftercare. We offer a sustainable alternative to dry cleaning as well as alterations & repairs and are committed to making our clothes last longer. At BLANC, we clean the most delicate garments (including those with a dry clean only label) using eco-technologies such as wet cleaning and liquid CO2 cleaning, which are the most sustainable and health-friendly methods of cleaning currently available in the world. Our process combines artisan care with expert tech to deliver a better quality clean and is kinder to your skin, your clothes, and our planet. We offer a convenient Home pick up & delivery service which you can book online and also have 4 stores in central London if you prefer to speak face-to-face with an expert or if you need some measurements taken for expert clothing alterations.
Contact info
London, United Kingdom
- 020 8004 2630
- info@blancliving.co
- blancliving.co
3.0
Average
460 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Joseph is a star!
Met Joseph at my daughter's wedding dress fitting and asked if he could alter a trouser suit for me. The result was fabulous, it now looks as though it was made for me! Very quick turnaround as well. And he is a delight to deal with, would have no hesitation in recommending him.
31 August 2023
Unprompted review
Reply from BLANC
Carmel, thank you so much for taking the time out to leave a review for our tailoring service in South Kensington. It is really good to hear that your daughter came to us for her wedding dress fitting. It is great to hear that the suit you had done turned out really good. Thank you for your custom = Blanc Customer Care Team.
Fabulous wedding dress alterations
Joseph did a fabulous job on the alterations to my wedding dress which now fits perfectly! He was very professional and attentive - he was focused on getting the very best result for his client for their wedding day and very attuned to what would be most comfortable and appropriate for them on that special day!
9 August 2023
Unprompted review
Reply from BLANC
Thank you Catherine for taking the time out to leave this review for our tailoring service in South Kensington. Not only are we a great place to come to have your daily tailoring done but if you have a requirement to do more complex items then we are more than happy to take care of your requirements. Thanks Blanc Customer Care team.
Joseph Kensington Branch…
Joseph has recently tailored my wedding dress and was amazing. It fits perfectly!
30 August 2023
Unprompted review
Reply from BLANC
Thank you Katie for taking the time out to leave a review for our Wedding Dress service in South Kensingotn. We are proud of the service that we offer our bridal customers and Jospeh is always happy to guide, advise and complete the work to an amazingly high standard. We wish you well for your upcoming wedding. Thank You - Blanc Customer Care Team.
Great service in tailoring of my…
Great service in tailoring of my wedding dress as I couldn’t make the times in the wedding store so they allowed me to contact Joseph directly to arrange tailoring!
Good communication and use of the app to inform me of the progress and easy online payment system.
29 August 2023
Unprompted review
Reply from BLANC
Hello Hanjamthnak you so much for taking the time out to leave the review for our South Kensington store. It is great to hear that not only was the work on the dress done well but all of the communication around the dress make everything so much easier. We wish you well for your upcoming wedding. Thank You - Blanc Customer Care Team.
Joseph is the best!
Joseph made alterations to my wedding dress and it was perfect! He is so professional and so nice to work with. Highly recommend.
25 August 2023
Unprompted review
Reply from BLANC
Thank you Catherine for taking the time out of your busy schedule to leave this review for the wedding dress service here at Blanc. Joseph will always deliver an amazing result on your wedding dress. We wish you well in your upcoming wedding. Thank You - Blanc Customer Care Team.
Joseph is wonderful with bridal…
Joseph is wonderful with bridal dresses, he made the dress fit like a glove and I could not feel more happy and comfortable wearing it for my big day in September. Thank you!!
25 August 2023
Unprompted review
Reply from BLANC
Thank you Kate for taking the time out to leave a review for our tailoring service in South Kensington. There is no doubt that if you want the best possible work done on a wedding gown Blanc is the place to come! Joseph will always deliver an amazing result for our brides. Thank You - Blanc Customer Care Team.
Wedding dress alterations and cleaning
Crystel did a great job with my wedding dress alterations – you know you're in safe hands! Would also recommend Blanc for wedding dress cleaning.
1 August 2023
Unprompted review
Reply from BLANC
Thank you Catherine for taking the time out to leave this review for Crystal and our wedding dress service in our Chelsea store. We have in Chelsea a bespoke Bridal Studio specifically set up to accommodate brides and their amazing gowns. Thank you for your custom - Blanc Customer Care Team.
I cannot thank Joseph enough for making…
I cannot thank Joseph enough for making my wedding dress fit like an absolute dream. His attention to detail is excellent and he offered lots of advice on how to make the dress fit perfectly to my body. I’m so excited to wear this dress! Thank you again ❤️
23 August 2023
Unprompted review
Reply from BLANC
Jess, thank you for taking the time out to leave this review for our wedding dress service in South Kensington and for the mention of Jospeh who is an outstanding wedding dress tailor. We take great pride in the work that is delivered for our brides at Blanc and we truly are the destination of choice when it comes to wedding dresses. Thank You - Blanc Customer Care Team.
Joseph is a fantastic tailor
Joseph is a fantastic tailor, who created my perfect wedding dress! He has a great eye and attention to detail - lovely man and fabulous service. 10/10 experience
25 August 2023
Unprompted review
Reply from BLANC
Thank You Katy! We really appreciate you taking the time out of your busy schedule to leave a review for our wedding dress service in South Kensington. We have really become the destination of choice when it comes to wedding dresses. Thank You - Blanc Customer Care Team.
You won’t find a better tailor in…
You won’t find a better tailor in London than Joseph. His work is always perfect and makes any alterations invisible. He can do literally anything. 100% recommendation to anyone
24 August 2023
Unprompted review
Reply from BLANC
Thank Rosie for such a lovely review of our tailoring work in South Kensington. Joseph can take on any job and is always happy to advice, guide and then complete the work to an amazingly high standard. Thank You - Blanc Customer Care Team.
Joseph and the Blanc team - huge thank you
Joseph and the Blanc team were fantastic at altering my wedding dress! Joseph continuously communicated with me, made me feel so at ease when tailoring the dress and it is perfection! I will certainly be coming back for future alterations and dry cleaning. X
19 August 2023
Unprompted review
Reply from BLANC
Hello Alex thank you so much for leaving this review for our South Kensington store. When it comes to wedding dresses there is nowhere better than our wedding studio in Chelsea and South Kensington and our wedding dress tailors are experts! We wish you well for your upcoming wedding. Blanc Customer Care Team.
Very professional service
Very professional service. Wedding dress alterations.
Joseph is warm and kind, making me feel safe and relaxed during the process.
23 August 2023
Unprompted review
Reply from BLANC
Thank you so much for taking the time out to leave this review for our wedding dress service in our South Kensington store. Joseph does just an amazing job with wedding dresses and the final result is always amazing! We wish you will with your wedding. Thank You - Blanc Customer Care Team.
I had a wonderful experience with the…
I had a wonderful experience with the dry cleaning service! Joseph's exceptional assistance truly stood out. He consistently goes above and beyond to ensure customer satisfaction. My clothes always come back looking fresh and well-cared for. I highly recommend this dry cleaners for their outstanding service and the dedication of employees like Joseph.
19 August 2023
Unprompted review
Reply from BLANC
Camilla thank you so much for taking the time to leave a review for our South Kensington store. We are proud of our eco friendly cleaning process and our team are always happy to advice, explain how we work and ensure that all of your items are treated with great care. We appreciate your custom. Thank You - Blanc Customer Care Team.
Amazing tailoring
Very nice staff especially the tailor (Joseph). He's very kind and caring and did an amazing job. I asked for a quick shortening of my dress and he finished my dress in two days.
Would definitely come here again!
22 August 2023
Unprompted review
Reply from BLANC
Hello Marie-Louise, thank you so much for taking the time to leave this review for our tailoring service in the South Kensington store. Our tailors are always happy to give advice, quote, and complete the work to an excellent standard and have it completed as quickly as possible. Thank You - Blanc Customer Care Team.
Wonderful experience at Blanc South…
Wonderful experience at Blanc South Kensington. Joseph treated my wedding outfit with such care and I’m so happy with the results. Very professional and I’m planning to come back with more stuff to alter!
19 August 2023
Unprompted review
Reply from BLANC
Thank you so much Zabeen for taking the time during your busy schedule to leave a review for our wedding dress service in our South Kensington store. Our Wedding Dress service is delighted to be able to take the dresses of our brides and finish them to a very high standard, time after time. We thank you for your custom - Blanc Customer Care Team.
Joseph was great
Joseph was fantastic, really enthusiastic & helpful. He made suggestions & listened to mine & took them on board. The final result was seamless & fit beautifully.
18 August 2023
Unprompted review
Reply from BLANC
Ciara, thank you so much for taking the time to leave a review for our tailoring service in South Kensington. No matter what it is that needs to be tailored we are always happy to advice, quote and complete the work to a very high standard. We thank you for your custom and do hope to see you back in store soon. Thank You - Blanc Customer Care Team.
Crystel is an EXCEPTIONAL tailor!
I recently brought in two wedding dresses (one for daytime, one a traditional Indian lehenga for evening). Crystel was so thoughtful and understood exactly what we needed to make both of them fit perfectly. Her standard is excellence and she was a pleasure to work with. She also turned around my alterations incredibly fast in order to accommodate my wedding date. I couldn’t be happier, thank you Crystel!
17 August 2023
Unprompted review
Reply from BLANC
Thank you Mia for the outstanding review of our wedding dress service in our Chelsea bridal studio, this was set up specifically to accommodate our brides that we work with and Crystal who is just the best at making these special gowns just come to life and deliver just what our brides want. Thank you again Mia. - Blanc Customer Care Team.
Perfect fit and lovely experience
Crystel has looked after me (and my wedding dress) with such care - it’s been a wonderful experience, my dress alterations look great, the trousers I had tailored are a perfect fit, and I highly recommend their services.
16 August 2023
Unprompted review
Reply from BLANC
Hi Sophie, thank you for taking some time out to leave a review for the work that has been completed by Crystal in our Chelsea bridal studio that was set up specifically to deliver an outstanding service to our bridal customers. I know Crystal will be delighted to read this review. We wish you well with your wedding and thank you.
Joseph is the best tailor in London
Joseph is the best tailor in London. He did the most incredible job with my wedding dress and his attention to detail is the tremendous! Highly recommend!!
16 August 2023
Unprompted review
Reply from BLANC
Thank you Camilla for taking the time out of what must be a very busy schedule right now to leave a review for our wedding dress service in South Kensington. We have become a destination of choice for our wedding dress service and this is to the excellent level of service and the most amazing results! Camilla all the best with the wedding and thank you. - Blanc Customer Care
Joseph altered my wedding dress…
Joseph altered my wedding dress brilliantly! He is a very knowledgable tailor and dressmaker, and great at his job! I will certainly be using his services again.
11 August 2023
Unprompted review
Reply from BLANC
Hello Gabrielle thank you so much for taking the time out to leave this review for our tailoring service in South Kensington. When it comes to wedding dresses there is no where better than Blanc to really feel assured that the work done will just be amazing! We wish you all the best for the wedding. Thank You - Blanc Customer Care Team.
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