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Blackwood Outdoors Reviews 

415
•
TrustScore 4.5 out of 5

4.7

Hunting Store
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Review summary

Created with AI, based on recent reviews

Evaluating 385 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the extremely fast delivery services and secure packaging, noting that their purchases always arrive safely on time and in pristine condition. Many consumers also appreciate the exceptionally helpful staff, expert technical advice, and highly competitive prices offered across the entire product range for shooting gear. However, some people mentioned experiencing frustrating delivery delays, missing items within their shipments, or encountering communication challenges when trying to resolve sudden order issues. Reviewers noted that while most transactions run smoothly, occasional setbacks require extra effort to sort things out with support.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and fast shipping... See more

Service

Customers expressed great satisfaction regarding the service, frequently highlighting fast shipping, helpful... See more

Product

Customers consistently note positive experiences with product, expressing great satisfaction with high-end... See more

Price

Reviewers highlight positive aspects of price, frequently praising competitive offers and realistic costs for... See more

Order

Consumers find order to be positive, highlighting exceptionally fast next-day shipping and secure packaging.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered night vision camera,quick delivery, good product but found awkward and painful to use, owing to my arthritic hands and fingers.Informed Blackwood Ltd, said they were on holiday, they suggest... See more

Rated 5 out of 5 stars

Not the cheapest, also not the most expensive. Easy to deal with, well packaged and arrived in good time. No faults with the service. Will definitely use these guys again for future purchases. Deliver... See more

Company replied

Rated 5 out of 5 stars

Needed a product to assist in the capture of barn cats. While an infrared kit would have worked (& admittedly would have been cheaper) I dislike the glare emitted from the view screen. This fit the... See more

Company replied

Rated 5 out of 5 stars

This isn't the first time I have bought from Blackwoods and just like the previous times, it was faultless in terms of delivery and condition etc. This was a pre order, so I knew it would not be de... See more

Company replied

Company details

  1. Hunting Store

Written by the company

Night vision and thermal imaging specialist retailer, for the use in hunting, wildlife observation and ecology. Supplying fieldsports and hunting related items.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

415 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(415)

344 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great service

Great service and when I contacted to ask for next day delivery, sent out quickly and arrived next day has promised, top class service, THANKS

13 March 2026
Unprompted review
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Reply from Blackwood Outdoors

Cheers Malcom

Rated 5 out of 5 stars

First class company.

Another purchase from Blackwood Outdoors. Third in fact, why would I go anywhere else? Excellent service from an excellent company. Very satisfied with my purchase.

9 March 2026
Unprompted review
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Reply from Blackwood Outdoors

Many thanks

Rated 5 out of 5 stars

Excellent service and advice

Excellent service and advice
Before you buy get personal advice from Ian
Great prices and excellent customer service

13 March 2026
Unprompted review
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Reply from Blackwood Outdoors

Many thanks MArty

Rated 5 out of 5 stars

item for sale as described

item for sale as described. item arrived/delivered by courier next working day, well wrapped and secure. In three words, an efficient service! Will use again.12

12 March 2026
Unprompted review
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Reply from Blackwood Outdoors

Many thanks Phil

Rated 1 out of 5 stars

Terrible after sale service

Terrible after sale service. Contacted Ian twice about a fault with the scope I got from them and I’ve not had any response from him or the company. Seems they are fast to take your money but don’t give a crap about the people that pay there wages (us customers)
Legal advise is now being taking against them.

Update. 14/03/2026
Received a reply but seller is fogging me off to the manufacturer when it’s the seller responsible within 30 days. As I’ve only had this scope 3 weeks Uk law states customer rights act 2015 that we have 30 days to return and refund fully if a product has a manufacturing fault which this does. Being passed off to the manufacturer when it’s the sellers responsibility if not professional.
Can’t recommend this company if they don’t follow the Uk law.

Legal action started.

11 March 2026
Unprompted review
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Reply from Blackwood Outdoors

Hello Jason,

We did respond to your enquiry and advised you to contact DNT support directly, who handle technical faults and warranty issues for this product. As the manufacturer, DNT Optics must be notified of any suspected fault before a warranty issue can be assessed or resolved, and their technical team are best placed to diagnose the issue quickly.

As a specialist retailer rather than a large marketplace like Amazon, we receive a significant number of enquiries alongside order fulfilment and customer support. While we aim to respond as quickly as possible, a response time of around 1–2 working days is not unreasonable.

Directing customers to the manufacturer’s technical support is standard practice with many specialist optics products, as they can often diagnose or resolve issues far faster than a retailer without the product being returned unnecessarily.

If further assistance is required after contacting DNT support, we will of course assist in facilitating the process.

Blackwood Outdoors

Rated 5 out of 5 stars

Service is good would have been better…

Service is good would have been better if the post code on your website took me to your shop instead of driving around Hartlepool to find it

27 February 2026
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Reply from Blackwood Outdoors

Cheers Joe. We only deal online currently..

Rated 4 out of 5 stars

Fast delivery

Placed 2 seperate orders and both arrived next day.
Only loses a star because you can't speak to anyone.
Other than that, very highly recommended.

26 February 2026
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Reply from Blackwood Outdoors

Hello Mark

Thanks for the feedback, appreciated.

Rated 1 out of 5 stars

Return

I contacted blackwoods twice regarding a return request, once on there online contact page and once on there online messaging and both times no one contacted me quick to make a sale not so quick to discuss a return, I'll now contact my card company and request a charge back. Terrible company will not use again

6 March 2026
Unprompted review
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Reply from Blackwood Outdoors

Hello,

We did respond to your return request and confirmed that the item could be returned as you had decided it was not suitable for your needs.

However, we are still awaiting the item to be returned to us so the return can be processed. Once the product is received back in accordance with the returns procedure, the matter can be resolved.

If you require the return details again, please contact us and we will provide them.

Blackwood Outdoors

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