right out of the box my bl8800 pro has terrible sound for phone calls and messages. it's, so far been impossible to reach anyone to fix this. also this issue is pretty common but on its site/s there's... See more
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MY PHONE WORKED BUT DID NOT RING. MY PHONE TEXT BUT MY INCOMING TEXT WOULD GO TO MY OLD PHONE.I HAD COMPATABILITY ISSUES WITH MY SPRINT SERVICE. I REACHED OUT SEVERAL TIMES TO SPRINT. NO PREVAIL.. SO... See more
My phone broke due to a technical issue I have tried for the past month to get customer support to help me but nothing. I waited much longer then expected for the delivery almost 4 months then ibe had... See more
Company replied
Recently I became a Blackview mobile phone convert. The reason is simple despite one disappointing model, I have found that they are built like tanks. Being disabled I now have two in case of unexpe... See more
Company details
Written by the company
We are the Authorized Global Agent for Blackview. Get BV9800 instantly in the countries we sell to. BV9900, BV9800, BV5900. We have local warehouse and repair centers to ensure the best experience for you. Our Blackview smartphones are sold with local 1 Year warranty. Buy Online. 14 Days 1-1 Exchange. Quality Checks In country. Price includes Custom Tax and Shipping.
Contact info
United States
- blackview.store
2.9
Average
27 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Support team is extremely helpful
Support team is extremely helpful. Even if the phone I'm having problems with was not bought from them!
23 December 2020
Unprompted review
Support
I had a few questions before ordering my new phone and support (via chat) was very helpful. All questions were answered. Placed my order yesterday and am looking forward to my new phone!
16 December 2020
Unprompted review
blackview is a total hoax. a fraud
My blackview mobile phone stopped working for just over a month and blackview has been defiant of the warranty, since I received it it was flawed. blackview is a total hoax. a fraud
10 December 2020
Unprompted review
Reply from Blackview & AGM Rugged Outdoor Smartphones
Hi Kanaga,
We are sorry to hear about your Blackview phone. Please note that we are a Global Agent for Blackview for the US.
We tried looking for a receipt with your name in our database but could not find one. This likely means that you did not purchase the phone from our official US store - https://us.blackview.store. Or did you use a different name when you bought the phone? If so, please tell us the name on the receipt as you are likely still eligible for claiming a warranty from us.
If you did not buy the device from us, we are still more than happy to help.
As much as it is unfair that we get negative reviews from customers that did not buy their devices from our store, we still would like to apologize and hope to resolve your issue to the best of our abilities.
Can you elaborate more on what is going on with your Blackview device?
Which model is it? Please email us back at us@blackview.com.sg
Sincerely,
Blackview US
P.S.
As a warning to other's whom are considering to buy Blackview, PLEASE PLEASE choose a reputable seller. We have also written about what to look out for when buying a Blackview device, here:
https://us.blackview.store/blog/buying-blackview-smartphones-from-amazon-or-ebay
https://us.blackview.store/blog/bestplace-buy-blackview-ruggedsmartphone-unitedstates
I bought a Blackview Smart Watch
I bought a Blackview Smart Watch. Battery is strong, it's waterproof and it has many features found on much more expensive watches. Good customer service too.
26 November 2020
Unprompted review
I wanted assistance in choosing a…
I wanted assistance in choosing a blackview phone that would meet the needs I had. I tried reaching out via chat, sat there for almost 2 hours at number one in que with no response. Looked for contact number, finally found one which just led to a recording stating busy and was disconnected. If this is the type of service I can expect once I purchase a phone I have to rethink my position on wanting a blackview.
20 November 2020
Unprompted review
Please use a credit card if you…
Please use a credit card if you purchase a phone that is over £100.00 in value from Blackview. Otherwise you could be disappointed when you find out the 1 year warranty is not worth the paper it is written on.
25 October 2020
Unprompted review
Reply from Blackview & AGM Rugged Outdoor Smartphones
Dear Rod, I am sorry to hear about your trouble with your Blackview phone. From your reviews and profile, I noticed that you bought the phone in Europe. We are the US Store (https://us.blackview.store). Would you mind re-directing your review to https://www.trustpilot.com/review/blackview.fr
Bad service is a very common problem when buying a phone from a wrong store. We wished buyers would know this before they buy. I hope this review will serve as a warning to future buyers.
We have also written about what to look out for here:
https://us.blackview.store/blog/buying-blackview-smartphones-from-amazon-or-ebay
https://us.blackview.store/blog/bestplace-buy-blackview-ruggedsmartphone-unitedstates
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