I've used Blackship for 10 shipments now, every single time they remind me why I use them. Best in the market and without them I wouldn't bother buying from Japan. They put ALL American reshipper comp... See more
Company replied
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Review summary
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Blackship's friendly staff have helped rectify any issues and made sure communication was top tier. I had requested photos and the system had said it wasnt possible so I redid the request. They contac... See more
Company replied
The site was as described , a proxy site. I was given the needed information to properly use the site. I only wish for an option for gift items (for example if the seller give a gift for buying certai... See more
I transferred to Blackship because they offer more shipping options. They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always he... See more
Company replied
Company details
Written by the company
Here is a robust, keyword-optimized description for Blackship.com, designed to capture search traffic for terms like "Japanese forwarding service," "reshipper Japan," and "Japan address." It maintains the professional tone of the Japan Rabbit description but focuses on the "DIY" aspect that separates Blackship from a proxy service. --- ### Blackship - Official Trustpilot Description **Blackship is the premier package forwarding service from the creators of White Rabbit Express, designed for those who want full control over their shopping in Japan.** While our sister service, **Japan Rabbit**, buys items *for* you, **Blackship** puts you in the pilot seat. We provide you with your own personal Japanese address, allowing you to shop directly from thousands of Japanese websites—even those that don't ship internationally—and have your items forwarded to your doorstep anywhere in the world. **Your Personal Address in Japan** Sign up in minutes to receive a unique address in Yokohama. Use this address to shop on your own terms at your favorite Japanese stores, including: * **Marketplaces:** Amazon Japan, Rakuten, and Yahoo! Shopping. * **Fashion & Streetwear:** ZOZOTOWN, Uniqlo, GU, and exclusive boutique brands. * **Collectibles & Hobbies:** Surugaya, Pokemon Center, Animate, and Bandai. * **Crowdfunding:** Makuake and Campfire campaigns. **Why Blackship is Different** We go beyond simple reshipping with industry-leading features designed for serious shoppers and collectors: * **Smart Consolidation:** Combine multiple packages from different stores into a single shipment to save up to **50% on international shipping costs**. * **90 Days Free Storage:** Take your time to shop. We store your packages securely in our climate-controlled warehouse for up to 90 days free of charge, giving you ample time to wait for pre-orders or build a haul. * **Customization Requests:** We offer specialized handling options including **Photo Requests** (to verify condition before shipping), **Price Tag Removal** (for gifts), **Invoice Removal**, and **Discreet Packaging**. * **Rewards Program:** Earn points with every shipment through the **Blackship Rewards** program to unlock shipping discounts and exclusive benefits. **Flexible Shipping & Local Pickup** We offer a wide range of shipping carriers to suit your budget and timeline, including **FedEx, DHL, and Japan Post** (EMS, Airmail, Surface). Uniquely, for customers visiting Japan, we also offer a **"Pick Up from Blackship"** service at our Yokohama facility. **Trusted by Thousands** With a 4.9/5 rating and over 1,600 reviews, Blackship is the trusted partner for anime fans, car enthusiasts, and global shoppers who demand speed, safety, and transparency. Our intuitive web app makes managing your inventory and customs declarations effortless, backed by our English-speaking support team based right here in Japan. **Shop Japan. Ship World. Blackship.**
Contact info
1-15-11 Shinyamashita 2F, 231-0801, Naka-ku, Yokohama, Japan
- +81 045-225-9061
- help@blackship.com
- blackship.com
4.6
Excellent
2K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Blackship.com
Thank you for your kind words! We're glad you found our staff supportive and the process simple. We appreciate your feedback on pricing and are always working to improve our value.
Fave Forwarding service in Jp
I transferred to Blackship because they offer more shipping options.
They also allow 'pick up at the warehouse ' option so it was convenient when I visited Jp. Their customer service is always helpful, friendly and replies quickly.
They pack very carefully and also accepted some book packages Internationally since some countries don't ship to Europe directly.
I do wish the fees are a bit cheaper especially for longer members.
27 June 2025
Reply from Blackship.com
Hello Pauline,
Thank you for the 5-star review!
We're happy to hear our range of shipping options, careful packing, and warehouse pickup made your experience smoother — and that our team could support you along the way.
We truly appreciate your loyalty and will keep your feedback about fees in mind as we continue improving our service.
I love you Blackship MUAH
I love Blackship because it’s so easy to use. If I need help, I’m always quick to get an answer. But the process is so streamlined and through I rarely ever need it. I don’t think I would ever use another service!
28 June 2025
Reply from Blackship.com
Thank you for the positive review!
We're so glad the process has been smooth for you and that support is there when needed. It means a lot to have your trust!
Fast consolidation, great communication
Very fast consolidation and shipping, everything packaged well at even just the basic service level. Haven't had any issues with any of my packages. They're very fast to respond to inquiries as well when I needed to do any special requests.
28 June 2025
Reply from Blackship.com
Thank you so much! We're glad to hear everything has been smooth. We appreciate your trust and look forward to helping with your next shipment!
Perfect
Everything went as well as the first time, Very convenient service, easy to use, the shipping and handling costs are more than fine.
26 June 2025
Reply from Blackship.com
Thank you for the 5-star review!
We're happy to hear everything went just as smoothly the second time.
I have used blackship 3 different times…
I have used blackship 3 different times and I've had good experiences each time.
24 June 2025
Reply from Blackship.com
Thank you for being a repeat user! We're glad each experience has been a good one — looking forward to helping you again soon!
Reply from Blackship.com
Thanks for the positive review! We're happy to hear your package arrived quickly — just the way it should!
Reply from Blackship.com
Thank you so much! Your trust means everything to us — we’ll keep doing our best!
Careful handling of parcels
Careful handling of parcels, well packed and always delivered in fast and good quality.
26 June 2025
Reply from Blackship.com
Thank you! We're glad to hear your parcels are arriving quickly and well packed. We appreciate your trust in our handling!
Incredibly Easy
Blackship's website is very intuitive and user friendly, love how incredibly easy it makes the whole process - from receiving mail in Japan to repacking and having it forwarded.
26 June 2025
Reply from Blackship.com
Thank you for the positive review! We're so glad the website and process feel easy and intuitive — making things smooth for you is exactly what we aim for!
I highly value the following points
I highly value the following points: you keep me informed with detailed emails about the status of the shipment, including arrival and dispatch; the packaging is done properly so that the items arrive without damage; and you likely receive better shipping rates from the carrier than what I could get on my own.
26 June 2025
Reply from Blackship.com
Hello Kiyoe,
Thank you for the thoughtful feedback! We're glad the detailed updates, careful packaging, and competitive shipping rates make a difference for you. It’s great to know you value these aspects of our service!
Reply from Blackship.com
Hello Andrew,
Thank you for your feedback, and we're truly sorry to hear that your box arrived crushed and that some of the contents were damaged.
We always do our best to pack shipments securely, but once the package leaves our facility, it is handled entirely by the shipping carrier. While we can’t control what happens in transit, we’re here to help. We've already reached out to you via help@blackship.com to assist in filing a damage claim with the carrier and will support you through the process.
We appreciate your understanding and are committed to helping resolve this as smoothly as possible.
—The Blackship Team
Reply from Blackship.com
Thank you for the 5-star review!
We are glad that you are satisfied with our services.
Package came fast,straight forward…
Package came fast,straight forward services,the contents of package handled with great care
2 June 2025
Reply from Blackship.com
Thank you so much for your positive feedback!
We're really glad to hear your package reached you quickly and that everything went smoothly.
The single best way for buying things in Japan!
When it comes to buying goods in Japan, I absolutely recommend using Blackship. Very generous storage times, low cost fees with full transparency of what and why, a fantastic loyalty program, and quick service turnaround times.
2 June 2025
Reply from Blackship.com
Hello David,
Thank you for the 5-star review!
We're glad you've had such a positive experience with Blackship.
Thank you for choosing us—we're always here to help with your Japan shopping needs!
Perfect reshipper
Again, another fantastic experience and I will continue to use Blackship for shipping from Japan. It's so easy to understand and streamlined! Could not recommend more. Customer service is friendly and helpful if anything goes wrong too!
5 stars!
31 May 2025
Reply from Blackship.com
Thank you for your continued support and for sharing such kind feedback!
We're so glad to hear that your experience with Blackship remains smooth and reliable. It’s great to know our team has been helpful when needed, and we truly appreciate your recommendation — it means a lot to us.
Looking forward to assisting you again soon!
High quality experience!
Everything about Blackship is a smooth experience. The website is simple, straightforward, and easy to use. I love how easy it is to access my information and view my mail. The fees are laid out for you clearly, and every question I had was easy to answer via the Help page. I also love how quickly the process moves! Setting everything up, receiving my packages, and sending requests for packing/consolidation is all fast and convenient. I also appreciate that Blackship is willing to handle items that many proxies typically won't. While they're a little pricier than other proxies/forwarders, everything about Blackship feels high quality, professional, and trustworthy. Overall, a great experience, and definitely looking forward to using them again!
2 June 2025
Reply from Blackship.com
Hello Amanda,
Thank you so much for your detailed and encouraging review!
We're happy to hear that our platform, service speed, and clarity stood out to you. It’s especially meaningful to know you felt confident and well-supported throughout the process — that’s exactly what we aim for.
We’re excited to welcome you back anytime — thank you again for the kind words!
— The Blackship Team
A no-brainer!
A no-brainer! Customer support was exceptional. Enjoyed a hassle-free experience. My go-to shipping service out of Japan.
2 June 2025
Reply from Blackship.com
Hello James,
Thank you for the great review! We're glad everything went smoothly and that our team could support you effectively. It’s always a pleasure to assist, and we’re happy to be your trusted choice for shipping from Japan.
Reply from Blackship.com
Hello Jason,
Thank you for your review. We’re glad to hear our communication met your expectations. Clear and professional support is something we take pride in, and we appreciate you taking the time to share your experience.
Great service!
28 May 2025
Reply from Blackship.com
Thank you for the 5-star review! We are glad that you are satisfied with our services.
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