Blacklyte Reviews 336

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their exceptional quality, sturdy construction, and comfortable design, often highlighting the positive impact on their well-being, such as reduced back pain. Many appreciate the ease of assembly and the premium feel of the materials. The customer service is frequently described as responsive, helpful, and professional, with many consumers commending the quick resolution of issues and the overall positive communication. The delivery service is also often noted for its speed and efficiency. However, some customers also noted that the seat cushion can be firm initially, requiring a break-in period. A few people experienced issues with shipping, such as delays or minor damage to parts, though these were often resolved by customer service. Additionally, some reviewers found the chair's lowest height setting to be too tall for shorter individuals, and a small number of users reported that the lumbar support was not as effective as they had hoped, or that the chair was not as comfortable as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality, highlighting that items are... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent build quality, with... See more

Customer service

Consumers find customer service to be a positive experience, often highlighting its responsiveness and... See more

User experience

Users describe positive interactions with user experience, highlighting the comfort, adjustable features, and... See more

Delivery service

People report positive experiences with delivery service, often praising fast shipping times, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this chair after doing quite a bit of research to find 'the right chair', and I can tell you that the Athena Pro chair is a fantastic product. Light years ahead of the chair that I had be... See more

Rated 5 out of 5 stars

I was looking into buying a gaming chair for the misus for awhile. I own a direct competitor’s brand but have read their new version isn’t great and shocked how expensive they got up to. Just... See more

Rated 5 out of 5 stars

I have been very satisfied with Blacklyte from the very first contact, even before purchasing the chair. The support team was fast, professional, and extremely helpful when I later had a warranty is... See more

Rated 5 out of 5 stars

Purchased the Athena Pro seat on the 11th and having had enough time to assess, I'm very impressed. The cushion is firm and does need some time to get used to, but the upside to this is the build qual... See more


Company details

  1. Furniture Store
  2. Furniture Manufacturer

Written by the company

Established in 2021, Blacklyte is a pioneering brand dedicated to redefining the best gaming chair. Blacklyte is dedicated to creating the premium gaming furniture, empowering gamers to perform at their peak by integrating ergonomics and gaming. Blacklyte is more than a brand - it's a commitment to the gaming community and a promise of peak performance. Over the years, Blacklyte grown from a small vision to a global name, crafting industry-leading ergonomic gaming chairs and desks that set new benchmarks for quality and design. We are proud to be the Official partner of world class esports events such as Rocket League Championship Series, Fortnite Championship Series, Blast Premier, and, Shanghai Major, showcasing our dedication to the gaming community.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

336 reviews

5-star
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1-star

Replied to 69% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Great purchase, suggestion for additional protection during shipping

Recline lever appeared bent when chair arrived. Was almost flush against the chair. But it still seems to fully function, and was easily bent slightly outward with care so that I can recline with no trouble. Would suggest better shipping protectiin for this part of the chair. Other than that, I have throughly enjoyed this chair. Would recommend.

23 September 2025
Rated 5 out of 5 stars

Great product at a good price point

The quality of this product for the price point is excellent.
The chair came very well packed and protected.
Was easy enough to put together and the gloves and tool provided were handy.
The chair feels very solid when put together and is very comfy.
Been using it for just over a week now.
I work from home so spend a decent amount of time in the chair on a daily basis.
Absolutely no issues so far,
My legs feel great even after an extended period sitting and no obvious pressure points causing issues.
The adjustable lumbar support is great and does the job for me.
I had a couple of questions so contacted the company and the response time was excellent.
Very friendly and helpful.
Overall, I can't complain so far.
This was my first high end chair and I looked and looked for weeks, so many options it was mind boggling.
Maybe I just got lucky but I'm very happy with my choice.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Arrived promptly

Arrived promptly, good quality materials.

Got an ATHENA X. The first days it didn't fell comfortable, I believe it was fixing my bad sitting habits, now it's way better!

1 November 2025
Unprompted review
Rated 5 out of 5 stars

High quality chair

High quality chair, comfortable. No complaints! I game quite a bit and spend a decent amount of time in it so comfort and durability is important to me.

15 September 2025
Rated 5 out of 5 stars

Great customer support.

Bought a chair that so far has been sturdy and compared to many other gaming chairs, has been leaps above. Sadly somehow right hand side armrest got unscrewed with no way to screw it back, but luckily the support was quick and understanding and sent me a replacement armrest with low effort from me as a customer. Very happy about the chair and the speed of service.

14 November 2025
Unprompted review
Rated 5 out of 5 stars

Incredible Chair

First the chair itself was absolutely incredible it is functional and comfortable and is probably one of the best in this segment and I had a small issue a while and the way the customer support team responded to my concerns and helped resolve it was on an other level even going as far to shipping parts for my chair which are needed absolutely incredible.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Best gaming chair i’ve owned so far

Best gaming chair i’ve owned so far. Express delivery, arrived in just 4 days. Had an ergonomic chair before but this feels more comfortable and looks insane. Good for long gaming sessions with inbuilt lumbar support. Plus i got the Wuchang edition as it goes with my setup. Love it!!

27 October 2025
Unprompted review
Rated 5 out of 5 stars

10/10 would recommend

Great chair, highly recommend. Did unfortunately come with broken parts but customer service did a great job and got replacements really quick. Chair was very easy to assemble and the seat is very high quality. Daily use and still feels very comfy.

9 September 2025
Rated 5 out of 5 stars

Surpassed expectations

My chair was delivered 4 business days after being ordered. The chair surpassed my expectations of sturdiness and comfort. It is very comfortable for gaming and work. There was a minor imperfect on one of the plastic parts, I realized about a week after I received it and they sent the new guard right away. I just had to send a picture which was super simple. Great communication and service.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Athena gaming chair

I got the Athena gaming chair, it’s exceeded my expectations right out of the box. Shipping was really quick, it was packaged really well, super easy to put together. So far for usage I’ve put about 40 hours of seat time into it, super comfy, adjustable in all the right ways. The only issue is a personal one - but the armrests could be a little softer. Other than that it’s a great bit of kit so far.

1 November 2025
Unprompted review
Rated 3 out of 5 stars

Possibly the worst order/shipping…

Possibly the worst order/shipping process I’ve ever experienced. Awful communication, if you order expect to be emailing them for updates just for them to give a super vague response that isn’t accurate “your order will be shipped next week” and “ your order will be shipped in 1-2 business days” to name a couple of my favourites.

I’ve just reached my 6th week of waiting for the chair, I never leave reviews for products online but I had to leave this one as a warning.

The chair arrived on the 4th of November meaning it took 6 weeks and 3 days, after leaving this review someone reached out to me and apologised for the customer support I received and gave me a £70 refund.

19 September 2025
Unprompted review
Blacklyte logo

Reply from Blacklyte

Hey Conner, we sincerely apologize for providing you with an inaccurate estimated shipping time.
Unfortunately, due to the recent peak season, the warehouse has been experiencing a backlog. To avoid giving you incorrect shipping timelines, we can only respond to you based on the approximate time provided by the warehouse.
Regardless, we are truly sorry for the poor shopping experience this has caused you. Could you please contact us again or leave your order number so that we can see if we can offer you further assistance? Thank you.

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