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See what reviewers are saying

Rated 1 out of 5 stars

Bitpapa froze my funds for more than 5 weeks after I completed verification. I provided all requested documents and passed KYC, but since then support has completely ignored me. I contacte... See more

Company replied

Rated 5 out of 5 stars

Bitpapa is a cryptocurrency wallet I met in 2020 and since then my crypto life changed I like their P2P, and fast payments without hassles cool bot customer care to answer to queries and a platform th... See more

Rated 4 out of 5 stars

It's strange that account number is being sent in the chat of the order. Usually it should be saved by the user in advance. So seller should just attached saved accounts with mentioned payment meth... See more

Rated 5 out of 5 stars

Bitpapa is secure, fast & convenient to use. Bitpapa is the best platform to store & trade cryptos. I have tried many more wallets but I found this software best of all. It is secure, easy to set up... See more

Company details

  1. Currency Exchange Service
  2. Cryptocurrency Service

Written by the company

Buy or sell Bitcoin, Ethereum, USDT, Monero, TON in just a few clicks. Bitpapa is cryptobank with P2P-marketplace where anybody can trade crypto safely - all trades are protected by Escrow. Use one Bitpapa account in iOS/Android app, Telegram bot or WEB!


Contact info

You should know

3.1

Average

TrustScore 3 out of 5

822 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Reliable and unique P2P Platform

Bitpapa is very simple and the security is high level, it is also a p2p exchange. For the past 3 years that I have been using the platform, I'd say it has been a great experience i have had technical issues the support team is topnotch I recommend this platform to anyone.

1 September 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 5 out of 5 stars

i have used bitpapa for over two years…

i have used bitpapa for over two years now, from my experience with them they're good p2p platform with reliable and active support system.

19 September 2025
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 5 out of 5 stars

BitPapa's P2P platform makes buying and…

BitPapa's P2P platform makes buying and selling crypto a breeze! Secure escrow, fast trades, and great rates. Love it!

28 October 2024
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 5 out of 5 stars

BitPapa is pretty cool for buying and…

BitPapa is pretty cool for buying and selling crypto, with some nice features like escrow and a solid reputation system 👍

14 October 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 5 out of 5 stars

I have been using bitpapa for over 3…

I have been using bitpapa for over 3 years now, they're very solid and trustworthy

3 September 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 5 out of 5 stars

BEST P2P PLATFORM

I have been using it daily for p2p for three months. If there are any technical difficulties, 24/7 support solves all issues. Those who write bad reviews do not know how to use the platform. I recommend it to everyone.

6 October 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 4 out of 5 stars

Excellent Customer Service and topnotch deliveries.

So far so good I will say bitpapa service has been topnotch for me especially their customer services, they are prompt and fast 247 when you have issues you want to address.

I don't have regrets joining this platform. My second year and I am happy to be here.

1 October 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for the kind words! We're happy to help and appreciate your support.

Best regards,
Bitpapa Support Team

Rated 1 out of 5 stars

I made a ETH transfer and mistakenly…

I made a ETH transfer and mistakenly sent it to the wrong type of wallet and support said to me it will take 2-3month to get… now its been more than 10 and they dont respond. So dont fall for this scam

3 October 2024
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! We'll be happy to help you, but we need additional information. Please provide your login, support ticket number or trade ID. Thank you!

Rated 1 out of 5 stars

I sent ETH to the wrong type of wallet…

I sent ETH to the wrong type of wallet on bitpapa, and the money was not credited on my account. Support told me to wait 1-2 months to solve it, well safe to say it's been more than a year and support does not answer me anymore. This has also happenned to many people, so dont fall for this scam.

12 September 2024
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! We'll be happy to help you, but we need additional information. Please provide your login, support ticket number or trade ID. Thank you!

Rated 1 out of 5 stars

Slow support for wallet issue

Login id BottomCorn
I made a mistake sending ETH to the wrong wallet type on Bitpapa. The funds show on the blockchain but have not been credited to my account. Support replied once and I’m just being told to wait 7 months!. Very stressful experience so far.

And then blocked my account and won't respond!

27 August 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! Thanks for provided details. We've just replenished ETH to your account balance. Have a nice day!

Rated 5 out of 5 stars

Thanks You

Thanks You, that's it's grateful!

29 August 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for your positive feedback. We're glad to be of service to you.

Best regards,
Bitpapa Support Team

Rated 1 out of 5 stars

Funds are frozen without explanation

Funds are frozen without explanation

I used Bitpapa to sell cryptocurrency. After the deal in which the buyer transferred money to me, I was suddenly knocked out of the account. When I was able to log in again, the funds were frozen and then written off in favor of the other party. Now my entire account is blocked, and I can't access my money.

Support does not yet give a solution, and the situation is extremely serious - I lost money, although I fulfilled all the terms of the deal.

I hope the Bitpapa team will take action and fix this situation. So far, I can't recommend the platform as safe

27 July 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! We'll be happy to help you, but we need additional information. Please provide your login, support ticket number or trade ID. Thank you!

Rated 1 out of 5 stars

sent a seller £130

sent a seller £130, seller did not release my coins, i then open a dispute and nobody answers my dispute!

17 June 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! We'll be happy to help you, but we need additional information. Please provide your login, support ticket number or trade ID. Thank you!

Rated 2 out of 5 stars

Updated: Almost Lost 120€

Got into a dispute, no response from the arbitrator.
Opened a ticket on Telegram, told me to wait 48 hours.
I have waited 5 days without any reply, this is the 3rd ticket i opened on Telegram already.
There is no one willing to help me.
This is just so sad.

Trade-ID: #9484b401

Update: The issue was resolved 6 days after opening the trade, with no indication whether the trade was completed by the seller or an arbitrator - so I can't say for sure if there was ever any action taken by support staff.

However, I was able to withdraw my coins, so I didn't lose anything except time and sanity.

BitPapa should improve communication between support, arbitrators and users, as well as the process behind it.

Adding to that - as Telegram seems to be the main channel for communication, BitPapa should arrange an English group chat besides the current Russian one - for international users.

12 May 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! As we can see, the trade has already been successfully completed. Unfortunately, sometimes it takes arbitrators some time to resolve disputes. We hope that you won’t encounter such issues in the future and that trades will go through quickly. Wishing you a great day, and we’d be grateful if you could update your rating. Thank you!

Rated 5 out of 5 stars

Everything went ok

Everything went ok, good platform.

24 April 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for your positive feedback. We're glad to be of service to you.

Best regards,
Bitpapa Support Team

Rated 5 out of 5 stars

Easy Navigation with sleek design

Its sleek interface and a decent selection of cryptocurrencies make it initially appealing

The platform boasts a clean and well-organized interface, making navigation and trading relatively straightforward, even for those new to crypto. The mobile app is also well-designed and functional.

Bitpapa is the best always ❤️

10 April 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for your positive feedback. We're glad to be of service to you.

Best regards,
Bitpapa Support Team

Rated 2 out of 5 stars

Minimum withdrawal amount 0.001 BTC

I thought that they will be credited to my address, not to the virtual account.
I didn't need that much, I only need 0.000057
Basically I wasted my money.

8 April 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! We'll be happy to help you, but we need additional information. Please provide your login, support ticket number or trade ID. Thank you!

Rated 3 out of 5 stars

Technical failure

The was a technical failure! I made a transfer and system froze. Thanks for the trader I opened another session and it was successful.
My conclusion.
A lot of nerves but just no alternative.

8 April 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for your positive feedback. We're glad to be of service to you.

Best regards,
Bitpapa Support Team

Rated 4 out of 5 stars

Just great,

Just great, loads payment options etc . No complaints.

2 April 2025
Bitpapa logo

Reply from Bitpapa

Hello,

Thank you for your positive feedback. We're glad to be of service to you.

Best regards,
Bitpapa Support Team

Rated 1 out of 5 stars

Thieves

Thieves, with an auto answer macro, so it looks like they do something. They're going to steal your money if you let them.

18 March 2025
Unprompted review
Bitpapa logo

Reply from Bitpapa

Hello! We'll be happy to help you, but we need additional information. Please provide your login, support ticket number or trade ID. Thank you!

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