I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
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First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Bite bird is fantastic
Bite bird is fantastic. Fast speed internet everywhere. It would be great if it can work in-flight during international travels. Also consider listing Nigeria as one of the countries for coverage.
25 March 2019
Unprompted review
Reply from Bitebird
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products meet your expectations. Nigeria will be also be available in few months in your Bitebird offer. You will be informed through our newsletter very soon.
Kind regards,
The Bitebird Team
Bitebird is really helping tools A…
Bitebird is really helping tools A little expensive but you don’t have to buy chips every time you’re abroad
17 February 2019
Unprompted review
Reply from Bitebird
Dear Alfonso,
Thank you so much for your feedback. Our offers are designed for travelers and frequent travelers like you, to make sure that you get connectivity easily and right away as soon as you land in the (available) countries you are visiting.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear customer,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it, and this will avoid that updates and all applications stay always connected, using all your credit without you realizing it.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Using Bitebird in Australia,very good…
Using Bitebird in Australia,very good connection.
13 February 2019
Unprompted review
Reply from Bitebird
Dear Serge,
Thank you so much for your feedback. Our team works hard to provide you the best services wherever you are.
Kind regards,
The Bitebird Team
Super
Super ! I was in a country far from WiFi and I needed to register on line for a flight. Quickly done ! Thanks to my Bitebird
28 January 2019
Unprompted review
Reply from Bitebird
Dear Claude,
Thank you so much for your feedback. Our team works to provide you the best services and we hope you will enjoy them during your whole trip.
Kind regards,
The Bitebird Team
Seem to have a black hole
Seem to have a black hole. Have put 40 & 25 euros on and the credit just disappears before I can log on. Not what I had in mind
28 January 2019
Unprompted review
Communication efficiency
customer center officials always dedicate to respond to our queries in efficiency. One issue I would like to suggest is to receive an advance notice to the e-mail (maybe done but not reached me?) for the credit expiry notice, so that I can consider timely top-up without loosing the remained credit.
28 January 2019
Unprompted review
Reply from Bitebird
Dear customer,
Thank you for your feedback. Our Customer Service stays available to help whenever you need it. Yes, we also work on new notifications to remind our customers on their available services and remaining credit.You will be notified for that very soon!
Kind regards,
The Bitebird Team
Very handy when your on the road…
Very handy when your on the road during vacation
31 December 2018
Unprompted review
Reply from Bitebird
Dear August,
Thank you very much for your feedback. Your Bitebird is very easy to use and pocket-sized, it will follow you everywhere to allow you to enjoy your Internet connexion.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Cassandra,
Thank you so much for your feedback. Your Bitebird is very easy to use and pocket-sized, it will follow you everywhere to allow you to enjoy your Internet connexion.
Kind regards,
The Bitebird Team
It is too expensive
It is too expensive. I had problem to recharge.it is not fexible to know credit. However it helps in airports where no wifi to comunicate
21 December 2018
Unprompted review
Reply from Bitebird
Dear customer,
The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad. You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
You can recharge also at any moment, even if you have no credit left:
- on your MyBitebird application
- on the webpage Bitebird.mobi
You just need to be connected to the Bitebird Wifi signal with your phone/tablet.
Do not hesitate to contact our Customer Service Team for more help:
- E-mail: customerservice@bitebird.com
- Phone number : 33 1 74 95 95 12 (CET)
Monday to Friday: 9:00 – 13:00 and 14:00 – 18:00
Saturday: 14:00 – 18:00
Kind regards,
The Bitebird Team
Usage much more expensive than advertised
Much more expensive than advertised.
But when it is the only way to get internet, it is what it is. Thank fully don't have to use it too much.
Just to respond to the reply: I travel twice a year to the Carribean and /or US and once a year to Europe, Africa or a new destination of my choice, currently have Asia on the list because this is the continent I have not been yet. I did read the price usage and it is not as advertised at all. The used data is displayed on the screen and the credit is used up before the full data supposed to be for the amount was reached. That's what tells me the actual price.
Instead, cheaper way to travel: buy a SIM card/prepaid when you get to where you are going. Just check before leaving where and how much it is. All phone plan providers in Canada now unlock your phone for free so you can use it wherever you are in the world with local prepaid sim cards. This is the only way to actually pay local price.
My phone company also offers data from home to use when traveling to certain countries at VERY reasonable rate. Yes, cheaper than bitebird when I have 10GB accessible!
I keep bitebird only for emergency now as it uses it seems the closest available tower/cell provider. You have tons of other options to go cheaper with internet unless saving money isn't needed. WiFi is also more and more readily available. Again as a last resort though, you can always fall back on it.
17 December 2018
Unprompted review
Reply from Bitebird
Dear customer,
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
All our rates for all countries available are given on our website (from 0,01€/MB) on the following link:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Instant reply on query and perfect…
Instant reply on query and perfect service.
14 December 2018
Unprompted review
Reply from Bitebird
Dear Jan,
Thank you for your feedback. Our team is always ready to help you in any situation while using your Bitebird and answer your questions.
Kind regards,
The BItebird Team
I rate it 3 stars because I had to…
I rate it 3 stars because I had to keep refreshing my connection between my mobile and Bitebird router.
4 December 2018
Unprompted review
Reply from Bitebird
Dear customer,
We regret to hear that you had to keep refreshing your connection at a given moment. This situation may happen in a place where the coverage is maybe weak. Do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered this situation as we share them with our telecom partners in order to improve the service in all areas:
customerservice@bitebird.com
Kind regards,
The Bitebird Team
not in allcountries you mentioned the…
not in allcountries you mentioned the Bitebird is working
4 December 2018
Unprompted review
Reply from Bitebird
Dear customer,
Thank you for taking the time to share your feedback with us. You can use your Bitebird today in more than 130 countries and we work everyday to extend our map of available countries.
You actually benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. If you have encountered difficulties to connect in some areas, please be informed that we share information about experiences with coverage/network from our customers with local telecom partners in order to improve these situations.
Do not hesitate to share with our Customer Service Team the specific addresses and places where you encountered those situations of losing the network:
customerservice@bitebird.com
Kind regards,
The Bitebird Team
Useful device and easy top up.
3 December 2018
Unprompted review
Reply from Bitebird
Dear David,
Thank you very much for your feedback. Your Bitebird is very easy to use and pocket-sized, it will follow you everywhere to allow you to enjoy your Internet connexion.
Kind regards,
The Bitebird Team
They are cheating you and not showing real data consumption
I bought a Bitebird product and 40€ credit so totally I had 50€ worth of credit in my account.
I used 1GB of data in Bali (Indonesia), and that was it - my credit line was empty. Data in Bali costs 0,02€ per MB. A simple calculation shows that 1GB is 20€ from my credit (which I bought totally worth of 50€).
After having more than ten emails exchanged between me and their support, I discovered following:
- The consumed GB number on your WiFi device is not showing real numbers (at least they told this)
- You dont have ANY in the moment possibility to check your balance neither on your device, in the APP or intranet.
- If you ask about the numbers, they send you excel sheet (welcome to the 21st century) with hundreds/thousands of rows
- They told me that they are not responsible for anything regarding providing the service.
- If I asked to have my "lost" credit back, they refused.
- They have NOT client friendly customer service. For example they tried to convince me that I had auto app update function turned on on my mobile. I am travelling 150 days in a year and I know what is roaming and how much i consume the data.
Overall - I DO NOT RECOMMEND their service to anyone, who likes to have an overview of their data consumption.
29 November 2018
Unprompted review
Reply from Bitebird
Dear customer,
Thank you for sharing your experience with us. It is only through feedback from our valued customers that we are able to maintain and improve upon the service that we provide.
From the feedbacks we get from our customers and what we observe on data consumed, the situation you describe is usuallly explained by the fact that while you were using your Bitebird on your mobile device, applications may have been running in the background, which may have been consuming your data allowance quickly. Nonetheless, we agree that the possibility to check your balance at any moment on your account is maybe not enough to follow your usage and we are working on solutions to allow you to access your detailed usage directly in the application.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Nather,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it, and this will avoid that updates and all applications (from your phone/tablet/laptop) stay always connected, using all your credit without you realizing it.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Works well for me.
Works well for me.
Service in USA a little more costly than elsewhere.
26 November 2018
Unprompted review
Reply from Bitebird
Dear customer,
Thank you for your feedback. The rates per country are not the same as the telecom partners in each country are different. Telecom providers usually charge extremely high costs in roaming when you are abroad but with your Bitebird you can save from 30% to 90% on ROAMING costs in those same countries.
You can find all our rates on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Expensive
It works well, but sometimes you don't have a signal. In my opinion, it is a little bit expensive when you compare the same service that I have in the USA provided by T-Mobile. I spent US$ 50,00 for 10 G of the internet.
21 November 2018
Unprompted review
Reply from Bitebird
Dear Fernando,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available. The rates are different following the countries but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
You can check all our rates before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
I cannot find a way to know how much…
I cannot find a way to know how much credit is left.
21 November 2018
Unprompted review
Reply from Bitebird
Hello Christophe,
In order to check your credit, you just have to access your personnal account :
- from the MyBitebird application
- or go to the webcare Bitebird.mobi while you are connected to your Bitebird's WiFi signal
You will then automatically be connected to your account and you will be able to check your balance.
Kind regards,
The Bitebird Team
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