I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unreliable
Very unreliable, even when your site says a country is covered often it does not work. And then when back in my home country it (my bitebird) works just fine.... would not recommend unfortunately.
5 December 2019
Unprompted review
Reply from Bitebird
Dear customer,
We rely on the network of our telecom partners in every country available in our offers. We regret to hear that you encountered difficulties while using your Bitebird.
Our Customer Support Team is available to help you in any situation. Do not hesitate to contact them whenever you need assistance while using your services:
- E-mail: customerservice@bitebird.com
- Phone number : 33 1 74 95 95 12
Monday to Friday: 9:00 – 15:00
Saturday: 14:00 – 18:00
Cordialement,
The Bitebird Team
Very good experience in Europe
5 December 2019
Unprompted review
Reply from Bitebird
Dear Gemy,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Robert,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Very convenient everywhere with an…
Very convenient everywhere with an excellent after sale service.
5 December 2019
Unprompted review
Reply from Bitebird
Dear Guy,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Martha,
Thank you very much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Excellent coverage and excellent…
Excellent coverage and excellent customer service, I'm so gratefully with you.
24 October 2019
Unprompted review
Reply from Bitebird
Dear Iliana,
Your positive feedback inspires our team to work harder. Thank you very much! Your satisfaction is our priority and we work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird Team
Does not work in many locations.
Does not work in many locations.
Expensive and recharge bundles are not flexible enough in terms of location.
22 October 2019
Unprompted review
Reply from Bitebird
Dear Olivier,
Thank you for taking the time to share your feedback with us. You benefit from the same coverage as local users and it is important for us and our telecom partners to always improve the quality of our services in all areas. That's why we share information about experiences with coverage/network from our customers with local telecom partners in order to improve this kind of situations.
Do not hesitate to share with our Customer Service the specific addresses and places where you encountered difficulties to connect : customerservice@bitebird.com
Bitebird offers now new data plans for specific countries or regions. Please visit the following page on our website for more information :
https://www.bitebird.com/en/data-plans/
Kind regards,
The Bitebird Team
Does what it says it does
Does what it says it does! Works very well. Best bit of tech I have had since the ipad.
21 October 2019
Unprompted review
Reply from Bitebird
Dear customer,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
works perfect
works perfect, good service in case of problems/questions.
21 October 2019
Unprompted review
Reply from Bitebird
Dear Dorien,
Thank you so much for your feedback. We work to offer you the best services and our Customer Support team is available and ready to help you in any situation.
Kind regards,
The Bitebird Team
very dissappointed this time
very dissappointed this time. Too expensive, and consumption doesnt seem reliable
21 October 2019
Unprompted review
Reply from Bitebird
Dear Jorge,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. The rates are different following the country but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it, and this will avoid that updates and all applications stay always connected, using all your credit without you realizing it.
You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Works well when I’m traveling and need…
Works well when I’m traveling and need a Secure network
24 September 2019
Unprompted review
Reply from Bitebird
Dear Jane,
Thank you so much for your feedback. The Bitebird connexion is secured and you can use it everywhere.
Kind regards,
The Bitebird Team
Any time
Any time, anywhere, any place. It doesn’t let you down in having contact with family, friends and work
16 September 2019
Unprompted review
Reply from Bitebird
Dear Marianne,
Thank you very much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Working well in many countries
Working well in many countries
Very convenient
16 September 2019
Unprompted review
Reply from Bitebird
Dear customer,
Thank you so much for your feedback. Your Bitebird is very easy to use and pocket-sized, it will follow you everywhere to allow you to enjoy your Internet connexion in more than 150 countries.
Kind regards,
The Bitebird Team
Very good and it will be helpful if more countries are added.
Very good and will be better if more countries are added
19 August 2019
Unprompted review
Reply from Bitebird
Dear Rola,
Thank you so much for your feedback. We already cover 150+ destinations, with new ones every month, and we keep working towards worldwide coverage so you can enjoy Bitebird everywhere.
Regards,
The Bitebird Team
Works as advertised
A tad bit expensive to recharge, but certainly does the job
16 August 2019
Unprompted review
Reply from Bitebird
Dear Birger,
Thank you for your message. We continuously work to improve our service to offer you more for less!
Since early July, Bitebird offers very attractive data plans for specific countries or regions. Go take a look on our website : https://www.bitebird.com/en/data-plans/
Regards,
The Bitebird Team
The use and coverage is fine however I…
The use and coverage is fine however I find is unacceptable that credits expire - i have just lost almost 100€ of my own money
11 August 2019
Unprompted review
Reply from Bitebird
Dear Judith,
Thank you for your feedback. We work to always offer you the best services and we also work to improve every day. Our credit is valid one year, which is quite very long compare to usual prepaid offer. Do you know that since July the credit can also be used to purchase data plans? :)
Kind Regards,
The Bitebird Team
Fast delivery and easy setup but high data consumption with smartphones
The device was delivered very fast and initial setup was easy.
Repurchasing data credit however is not so easy. Bitebird could improve the process.
But the main drawback I see with this type of technology is that data consumption is much higher than anticipated, because all you smartphone apps that use a lot of data and that you've explicitly configured NOT to use 4g data but only Wi-Fi data, will actually use data on Bitebird because the device is seen as a Wi-Fi network by your smartphone, not as a 4g/3g/5g network. Some apps will actually use most of your purchased data in the background, without you even realizing. See your photos/videos backup to Google Photos for example. As soon as you turn on Bitebird, your smartphone will connect to the WiFi network od Bitebird and will start uploading to Google all your holidays pics and videos, eating up all your credit without you even noticing. As a result, you end up using way much more data than you would normally use on your home 3g/4g/5g operator at home. Meaning spending a lot more money than expected ...
7 August 2019
Unprompted review
Reply from Bitebird
Dear Client,
Thank you so much for your feedback.
In order to recharge your credits you can open your Bitebird application or go easily to https://bitebird.mobi/
For saving more of your credit, we advise you to switch OFF your Bitebird when you do not use it. This will avoid that updates and all applications on your phone/tablet stay connected the whole day, using all your credit without you realizing it. As the Bitebird signal is seen as Wi-Fi, your phone/tablet can run automatic updates without any notice and consume your data plan. If you want to avoid such unwanted/uncontrolled data usage, then we recommend that you disable the automatic mode of these updates in your phone/tablet’s settings option when you connect to the Bitebird's Wi-Fi signal.
For more information or assistance, do not hesitate to contact our Customer Service team:
- E-mail: customerservice@bitebird.com
- Phone number : +33 1 74 95 95 12
Monday to Friday: 9:00 – 17:00
Saturday: 11:00 – 15:00
Kind Regards,
The Bitebird Team
Easy to load and to implement.
Easy to load and to implement.
Perfect tool to keep being connected everywhere. Very satisfied with Bitebird.
Bs
5 August 2019
Unprompted review
Reply from Bitebird
Dear Franz,
Thank you so much for your feedback. Our team works hard to offer you the best products and services.
Cordialement,
The Bitebird Team
Very good service
Very good service. Easy to use and reactive answers from the support team in case of need. I recommend this solution for personal and professional usage.
29 July 2019
Unprompted review
Reply from Bitebird
Hello Vasilli,
Thank you so much for your feedback. Our team works hard to offer you the best products and services.
Kind regards,
The Bitebird Team
Very bad experience.
Very bad experience.
Can't understand why 40 Euro is finish within 4 what's up messages.
i'm so sorry to purchase it and have it purchased for another 4 friends to buy.
All of us are not satisfied
15 July 2019
Unprompted review
Reply from Bitebird
Dear Zenaida,
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it. This will avoid that updates and all applications on your phone/tablet stay connected the whole day, using all your credit without you realizing it.
As the Bitebird signal is seen as Wi-Fi, your phone/tablet can run automatic updates without any notice and consume your data plan.
If you want to avoid such unwanted/uncontrolled data usage, then we recommend that you disable the automatic mode of these updates in your phone/tablet’s settings option when you connect to the Bitebird's Wi-Fi signal.
For more information or assistance, do not hesitate to contact our Customer Service team:
- E-mail: customerservice@bitebird.com
- Phone number : +33 1 74 95 95 12
Monday to Friday: 9:00 – 17:00
Saturday: 11:00 – 15:00
Kind regards,
The Bitebird Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.