Biteback Products Reviews 

60
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the natural remedies are extremely effective at soothing stubborn skin irritation, healing injuries, and stopping severe itching for their animals. People love how these reliable items provide fast relief, make coats grow back nicely, and keep annoying pests away during the warmer months. Consumers also appreciate the consistently prompt and dependable delivery service provided. Many buyers note that purchases arrive exceptionally quickly and are always extremely well packaged to ensure everything reaches them safely without any issues. Users frequently emphasize that they will continue using these wonderful items year after year because they consistently deliver fantastic results.

What people talk about most

Product

People report overwhelmingly positive experiences with the products, frequently describing them as amazing... See more

Quality

Users describe positive interactions with quality, consistently highlighting remarkable effectiveness in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting that orders arrive very quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sweet Relief Silver Cream is an absolute Godsend. I use it daily on my dog’s inflamed front feet (he has allergies and arthritis) and it is very effective indeed. It pretty much takes over the jo... See more

Company replied

Rated 5 out of 5 stars

I purchased three biteback products after messaging the customer service for some recommendations (to which they are absolutely wonderful to speak to and answered all my questions). I bought the... See more

Company replied

Rated 5 out of 5 stars

This cream is amazing! Having tried many different creams to try and stop my mare rubbing her tail which never worked, I'd nearly given up hope. This cream stopped the itching instantly - I now use it... See more

Company replied

Rated 5 out of 5 stars

I use Biteback's Sweet Relief Midge Barrier & Skin Support Cream for Horses and it has made a huge difference to my Fell pony's sweetitch. He seems to very mildly suffer with the condition which start... See more


Company details

Written by the company

We're a family business manufacturing animal skin care and insect repellents in rural Wiltshire. We use traditional, proven ingredients, the majority of which occur naturally. We've been selling to customers since 2010 and during this time, have built a reputation for our highly effective products and exemplary customer service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

60 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(60)

44 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always a great service from Biteback

Always a great service from Biteback, products that actually work, the silver cream was great on my filly’s injury as it healed and my old boys sarcoid area is now covered with fur after being bold for many years. Delivery is amazingly quick too!

25 February 2026
Biteback Products logo

Reply from Biteback Products

Thanks for the feedback, great to hear that the Silver cream is being put to good use on a number of skin issues.

Rated 5 out of 5 stars

Great service

Prompt delivery. Products very well packaged ensuring no leakage or damage even though the courier was a bit rough.

24 February 2026
Biteback Products logo

Reply from Biteback Products

Thanks Leona, we will pass this good feedback on to our fulfilment team.

Rated 5 out of 5 stars

Brilliant cream

I have been using this cream for my itchy Welsh d from spring thru autumn each year since discovering a product that actually really helps him,, I think it must be 7 years
I also use silver cream and the silver spray & flowers of sulphur and have used mud bar too
Well worth the money
Helpful company too and always there to give advice
Quick delivery too

26 January 2026
Biteback Products logo

Reply from Biteback Products

Fabulous feedback, thanks Allison. Appreciate your loyal custom.

Rated 5 out of 5 stars

Fab family run company

Fab family run company, excellent customer service and helpful personalised advise.

4 December 2025
Biteback Products logo

Reply from Biteback Products

Thank you Lynne, very kind of you.

Rated 5 out of 5 stars

Perfect

Easy to order - excellent product - excellent service!

2 January 2026
Biteback Products logo

Reply from Biteback Products

Thank you Teresa, it's kind of you to leave a review and pleased you are happy!

Rated 5 out of 5 stars

Lovely company!

Easy website, prompt dispatch and super products!

30 October 2025
Biteback Products logo

Reply from Biteback Products

Thanks Sara, appreciate your review.

Rated 5 out of 5 stars

Love this product.

Love this product.
It was easy to order and came quickly.

22 October 2025
Biteback Products logo

Reply from Biteback Products

Great to hear that we met your expectations. Thanks Lorna.

Rated 5 out of 5 stars

Sweet Relief Silver Cream- A Godsend

Sweet Relief Silver Cream is an absolute Godsend.
I use it daily on my dog’s inflamed front feet (he has allergies and arthritis) and it is very effective indeed.
It pretty much takes over the job of the Flamazine our vet prescribed, at a fraction of the cost.

25 September 2025
Biteback Products logo

Reply from Biteback Products

Thank you, we are very pleased to hear how it's helped your dog.

Rated 5 out of 5 stars

easy transaction

easy transaction , arrived quickly, great product

24 September 2025
Biteback Products logo

Reply from Biteback Products

Satisfaction on all fronts - great to hear.

Rated 5 out of 5 stars

Biteback - only products I buy

Biteback products are now the only ones that I use for my itchy horses, as I find they are the only ones with any efficacy.

22 September 2025
Biteback Products logo

Reply from Biteback Products

Thanks for taking time to leave this feedback, we really appreciate it.

Rated 5 out of 5 stars

Choose Biteback - you won't regret it

Biteback are an independent British company who make natural remedies for horses, dogs and humans. I found them online last year while trying to find a reliable mosquito repellant and discovered their product 'Veto Mosquito', which has transformed my life! I had always been mobbed by mozzies and ended up with infected bites, but Veto Mosquito makes you pretty much invisible to them and last summer I had 2 or 3 bites in comparison to the year before where I had 35 bites in a SINGLE NIGHT!! The great thing about Veto Mosquito is that it's only got 3 ingredients, it smells lovely and is really natural so your skin doesnt feel like it's under a mask like it does with DEET.
Biteback are also an absolute joy to deal with - they process orders super efficiently, the packaging is excellent (the METAL bottles have a screw cap and a separate spray head so ideal for putting in your suitcase without spilling the product everywhere), they keep you in the loop with every step of the delivery process and don't mither you with constant aftersales emails! They let you know about new products, which is great, but don't harass you, which is refreshing in this day and age. They are a great little independent company with a great range of products. When I've had cause to contact them with queries their responses are thoughtful and friendly - and from actual humans! I recommend them to everyone.
We need to support our British companies as much as we can, especially when their products are as good quality as they are from these guys!

27 September 2025
Unprompted review
Biteback Products logo

Reply from Biteback Products

Fantastic feedback, thanks for taking the time to do it.

Rated 5 out of 5 stars

Biteback's Sweet Relief Midge…

I use Biteback's Sweet Relief Midge Barrier & Skin Support Cream for Horses and it has made a huge difference to my Fell pony's sweetitch. He seems to very mildly suffer with the condition which started last winter when he became really itchy underneath his thick greasy mane after a very mild but wet winter. I hogged him so I could see his skin better to be able to treat it. I'm happy to say his mane is now regrowing and his skin is looking so much better. I have had a few pots of this cream now. It is always delivered very fast and and packaged very well.

26 August 2025
Rated 5 out of 5 stars

Can honestly say this product has been…

Can honestly say this product has been a game changer for my cob this year , we’ve tried every cream ,fly spray ,lotions and potions possible, vets creams and shampoos and all the injections possible and nothing has ever eased his itching , could never leave him without a fly mask on else his face would be covered in cuts and Also all four of his legs . So this year I thought let’s give this a go and apply the sun cream to his face and the other creams to his feet every evening and he’s been so much better no fly mask needed and reduced his feet stomping to hardly any . Highly recommend to give this a try if your horse suffers bad , it’s been such a happy relief to see him not suffer this year.

18 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look