Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... See more
Company replied
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See what reviewers are saying
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It... See more
Company replied
I tried opening an account with Bitcoin Well to support them because I liked the idea that they send Bitcoin directly to your wallet, even though their fees are already high. After going through the p... See more
Company replied
This is science fiction movie autonomy ! … The idea that I can go in a regular convenience store and get some on the chain Bitcoin directly into my cold storage for very low fees and absolutely anonym... See more
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Company details
Written by the company
A non-custodial bitcoin company with a non-custodial Online Bitcoin Portal as well as over 200 Bitcoin ATMs across Canada. Our mission is to enable independence and we do so by offering the fastest and safest way to buy bitcoin.
Contact info
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
You should know
4.4
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Awesome experience
Awesome experience, easy to use, BTC deposits directly to my directed wallet
Over 2 years of use so far
20 May 2026
Reply from Bitcoin Well
Thanks for the feedback, and happy to have you onboard for 2 years! Happy Stacking!
Awesome website
Awesome website, would recommend. Excellent features on the panel once you get registered.
24 May 2026
It’s fast that’s what I like about u…
It’s fast that’s what I like about u and no issues when I buy from u r great so far best company I had ever had thanks 🙏 u
26 May 2026
Easy to use and free stuff too.
Easy to use. Very quick posting time to on chain account. Free swapping to your Lightning wallet from your hardware wallet.
Free rewards earned for buying Bitcoin. Just throw a 'coin' into the Bitcoin Well and win free satoshis.
25 May 2026
Convenient, Quick and Safe... Perfect
The most convenient method of buying BTC in the industry.
Good luck with the launch in the USA. Get traction, make money, expand the client list, be unstoppable.
22 May 2026
BTC straight to me
I've been buying every week for about the last 18 months and delivery is always consistent. I appreciate the service they provide and I plan to keep buying.
15 May 2026
Best way to buy bitcoin always
22 May 2026
Buying Bitcoin
Buying Bitcoin, Holding Bitcoin Owning Bitcoin with no complication along the way as good as it gets!
22 May 2026
Transparent communication
Transparent communication, clarity, simplicity, and outstanding support from start to finish. Thank you all!
15 May 2026
The guidance and support have been…
The guidance and support have been truly amazing. I am very happy with service. This gives me hope for my future and my families future. Many thanks for this blessing.
21 May 2026
BTC purchase and sales via Interac are…
BTC purchase and sales via Interac are quick and seamless. Well done!
21 May 2026
Reply from Bitcoin Well
Hey Louis-Charles, thanks for the review. Keep stacking direct into Self-Custody!
Smooth, fast transactions
My transaction went very smooth. Reilly was very helpful and understanding of my situation. banking was easy and fast. I will use Bitcoinwell in the future and recommend to friends
15 May 2026
I tried opening an account with Bitcoin…
I tried opening an account with Bitcoin Well to support them because I liked the idea that they send Bitcoin directly to your wallet, even though their fees are already high. After going through the process, they denied my account with absolutely no explanation or reason, only giving the typical “we are not able to share details” response. Very disappointing experience and a complete waste of time. Oh well, one less customer.
6 May 2026
Unprompted review
Reply from Bitcoin Well
Hi Sito,
Thank you for taking the time to share your experience. We’re sorry for the frustration and inconvenience this caused.
Account reviews and identity verification checks can sometimes require additional review, and for privacy, security, and regulatory reasons we’re limited in what we can share publicly about the details of any account decision.
That said, our team has reviewed your case and followed up with you directly through your support ticket. We appreciate your patience while the remaining verification steps are completed with the applicable service provider.
Thanks again for giving Bitcoin Well a try, and we’re happy to continue assisting you directly through our support team.
BITCOIN WELL ARE SCAMMERS ‼️‼️‼️
Bitcoin well is a scam.They suspended my account 8 months ago and upon asking and providing all the necessary documentation,their customer support team went ahead and blocked me.Deal with them at your own peril ‼️‼️‼️
1 April 2026
Unprompted review
Best Bitcoin exchange, by far.
They do non-custodial Bitcoin right. I've bought all my Bitcoin from them over the past several months, and never had an issue with them getting my purchase deposited directly into my wallet. And if I ever do have any questions, their customer service has always been quick to answer -- sometimes in minutes, but never more than a few hours. If you're in the market to buy self-custodied Bitcoin, I can highly recommend them.
10 March 2026
Unprompted review
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