Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It... See more
Company replied
I tried opening an account with Bitcoin Well to support them because I liked the idea that they send Bitcoin directly to your wallet, even though their fees are already high. After going through the p... See more
Company replied
This is science fiction movie autonomy ! … The idea that I can go in a regular convenience store and get some on the chain Bitcoin directly into my cold storage for very low fees and absolutely anonym... See more
Company replied
Company details
Written by the company
A non-custodial bitcoin company with a non-custodial Online Bitcoin Portal as well as over 200 Bitcoin ATMs across Canada. Our mission is to enable independence and we do so by offering the fastest and safest way to buy bitcoin.
Contact info
10142 82 Avenue NW, T6E 1Z4, Edmonton, Canada
- 1-888-711-3866
- help@bitcoinwell.com
- bitcoinwell.com
You should know
4.4
Excellent
131 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the best way to buy btc
The most simple way to buy Bitcoin direct to your cold storage. Always smooth.
13 June 2026
Reply from Bitcoin Well
Thanks for the feedback Kevin, keep stacking!
Reply from Bitcoin Well
Happy to have you onboard the freedom money train. Happy Stacking!
Works well easy set up
5 June 2026
Reply from Bitcoin Well
We're always looking to improve our service and user interface. Thanks for the feedback.
Fast easy quick and just amazing I love…
Fast easy quick and just amazing I love this app it's so much better then any other app to purchase Bitcoin with interac e-transfer thank you
15 June 2026
Reply from Bitcoin Well
Thanks for your feedback. Bitcoin Well, buying bitcoin directly into self-custody! There is no better way! Happy Stacking
Great UI
Great UI, easy to use, fast etransfers for a Canadian. Fee is slightly expensive, but worth the reliability and ease of use.
7 June 2026
Good place to buy or sell your bitcoins.
So, it is the cheapest place I know for buying bitcoins, and it works.
9 June 2026
Very simple and easy to use platform…
Very simple and easy to use platform with excellent customer service when needed!
6 June 2026
Reply from Bitcoin Well
Thanks for the feedback Davis, no time like the present to stack freedom money! 🚀
Company was professional, helped implement our company plan
Overall, the company was professional. Customer Service reps and overall team was responsive, professional, and connected well with me. They tried to understand my needs and execution plan and then helped me implement it. He gets 5 golden tickets :). Company provided a receipt to use as a business ledger for our books. Would recommend the White Glove service for small businesses looking to add Bitcoin to their balance sheet.
5 June 2026
Reply from Bitcoin Well
Hey Alyson, thanks for your feedback especially with regards to onboarding your company. No time like the present to stack freedom money on the balance sheet! 🚀
Great service
Great service , btc delivered to my own wallet from interac transfer. Prompt and clear answers from customer service . Totally satisfied. I'll keep stacking . thank you .
25 May 2026
Reply from Bitcoin Well
Hey Nimkii, thanks for the review. Happy Stacking! The only way to buy bitcoin is directly into Self-Custody!
A little nit-picky but....
I was looking for some sort of constructive criticism to help out, and I am sure there must be a way for you to get better, and the only thing I could think of is the wishing well sats expiring. It takes too long to build enough to make the transaction worth while. I recognize that I am complaining about free money, and that is ridiculous.
95% of my use case for Bitcoin well is the automated purchase from e-transfer off every paycheck. It works great
Thank you.
23 May 2026
Reply from Bitcoin Well
Hey Brian, thanks for the feedback. Best thing with the Wishing Well sats, is to claim them directly into your Lightning wallet and not leave them to accumulate. The Lightning wallets that work really well for these micro payments is Blink and Wallet of Satoshi. Happy stacking!
How simple the process really is. Even the most inexperienced bitcoiner will find this very easy
The incredible simplicity of the process
Anyone can purchase Btc with ease and confidence
23 May 2026
Reply from Bitcoin Well
Hey Terry, no time like the present to stack Freedom Money! Thanks for the review. Happy stacking!
Good service and fast
22 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.