I invested in Bitcoin years ago and lost my passw and username after my husband passed away and i moved froom provinces, i queried it and they said they cannot help me so ive got absolutely NO trust i... See more
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Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
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Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is email in bitcoin.com or scam? Please help!
Support
Payments Department
Hello, you have reached Support. I am a payments specialist, representing Bitcoin.com. We tried to contact you earlier. You have received a notification letter in your mailbox from the service.
We inform you about the following: Our service Bitcoin.com I sent a transfer to your name in the amount of 1.375 BTC (bitcoin) upon request, and your mailbox is listed as contact information. But you did not complete the procedure for obtaining bitcoin, so you could not receive the payout.
Please tell me, would you like to start the procedure of receiving a payout now or contact you a little later?
Yes
No
8 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Ivan,
The email you received claiming to be from a “payments specialist” representing Bitcoin.com is fraudulent and has no affiliation with the Bitcoin.com platform.
Please do not respond to the message, and do not download any attachments—doing so could compromise your device with malware or a virus. We strongly recommend that you delete the email immediately.
If you have any questions or need further assistance, feel free to contact our support team at support@bitcoin.com. We are available 24/7 to assist.
Best regards,
Bitcoin.com Support Team
My location is Pakistan zip code is…
My location is Pakistan zip code is 75400 and deposit my payment without ATM and debit card thought provide me
8 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Hameed,
Thank you for your 5-star rating.
Could you please provide more information about your concern so we can address it effectively?
Reach out at support@bitcoin.com. We are here 24/7 to help.
Best regards,
Bitcoin.com Support Team
FAKE offer
hi, i received this email, is this from you, or no,
from: Bitcoin.com
to:
date: Jun 5, 2025, 4:19 PM
subject: Deposit On Hold
mailed-by: transactios.com
signed-by: transactios.com
security: Standard encryption (TLS) Learn more
===================================
Dear Bitcoin.com Customer, We wish to bring to your notice that your Bitcoin.com account is unable to access the incoming transaction of ETH worth $2,000,000.00. This is happening because your account is a TIER 1 account, you're to upgrade your account to a TIER 2 account with an external deposit of $7,500.00 worth of ETH which will be added to your total balance upon the deposit of the incoming funds.
Send your account upgrade deposit to the address below
Deposit Address: 0x7090d77BE7FEF09E02b38bb40C3C4A9089cB232E
Login to view transaction.
Contact Support
5 June 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Thank you for bringing this to our attention.
The email you received is not from Bitcoin.com. We strongly advise you to block the sender, do not respond, and never send funds to such requests. Bitcoin.com will never contact users asking them to deposit funds in order to receive money.
If you have any concerns or need further assistance, please don’t hesitate to reach out to our official support team at support.bitcoin.com.
Best regards,
Bitcoin.com Support Team
SCAM SCAM SCAM
SCAM SCAM SCAM. absolutely stupid company. can't withdraw after confirming my details and uploading my id. they send you a million emails asking you to deposit and when you do they won't let you withdraw. scammers plz stay
4 June 2025
Unprompted review
Reply from Bitcoin.com
Hi Imran,
We're sorry to hear about your experience.
We'd like to clarify that Bitcoin.com does not send emails asking users to deposit funds to be able to withdraw funds. Our app is a non-custodial wallet, meaning we do not have access to users’ accounts, wallets, or funds at any time.
Users have full control over their assets at all times. If you've interacted with a third party or responded to an email requesting a deposit, a scam may have targeted you.
Thank you for understanding!
Best regards,
Bitcoin.com Support Team
Spam
Keeps spamming mails although I've unsubscribed.
Clicked on the "unsubscribe" button at the bottom of the mail (and also confirmed it there) but still receive them. Support doesn't do anything about it either
29 May 2025
Unprompted review
Reply from Bitcoin.com
Hi Bastian,
Thank you for reaching out, and I'm sorry to hear that you're having trouble unsubscribing from our emails.
If you've received any email from Bitcoin.com, you can simply scroll down to the bottom of the email and click on the link that says, "To unsubscribe or modify your subscriptions, please click here." Enter your email address, and it will be removed from our list.
If you need further assistance, feel free to contact us at support@bitcoin.com. Your feedback is important to us, and we’re here to assist you.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi there,
Thank you for your feedback!
Feel free to contact our support team at support@bitcoin.com if you have questions or concerns. They're available 24/7 and happy to assist you further.
Best regards,
Bitcoin.com Support Team
Charlie Kirk's recommendation
I took Charlie Kirk's word as he advertises for them, I wish I hadn't. I quickly turned $500 into $440ish dollars after "fees" were paid. It has been a week and a half of asking where I can see where $60ish dollars went, nobody has provided a definitive explanation. Beware!
9 May 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Please do not contact this user to avoid potential scams or fraud.
Kindly note that cryptocurrency transactions are irreversible and cannot be refunded.
Thank you for your understanding.
Best regards,
Bitcoin.com Support Team
Honest Opinion
Bitcoin.com is not doing enough to expose every crypto platform for its ridiculous fees I sent an eth transaction for 7cents, Cost $1+ on any app.
18 May 2025
Unprompted review
Reply from Bitcoin.com
Hi Lotan!
Thanks for your feedback.
We understand concerns about high fees, especially on networks like Ethereum. It’s important to note that Bitcoin.com doesn’t set these fees. They are determined by the blockchain network itself and can fluctuate based on congestion and usage.
We aim to provide transparency by always displaying the exact fees before you confirm a transaction. For lower-cost alternatives, we also support networks like Polygon, which typically offer significantly cheaper fees.
If you have questions or need help choosing the most cost-effective option, feel free to contact us at support@bitcoin.com.
We're here to help!
Best regards,
Bitcoin.com Support Team
Bitcoin wallet for years now…
I have a Bitcoin wallet for years now and I was not disappointed once, and they are even more improved now I have to say I am definitely going long with Bitcoin.com wallet.
17 May 2025
Unprompted review
Reply from Bitcoin.com
Hi Jermaine!
Thank you so much for your kind words and continued support!
We’re thrilled to hear that you’ve had a great experience over the years and that you’re enjoying the improvements.
We’re committed to making the Bitcoin.com Wallet even better, and we’re glad to have you with us for the long run!
If there’s something we can assist with or clarify, feel free to reach out to us at support@bitcoin.com. We’re here 24/7 to help!
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Jerry,
We’re sorry to hear you didn’t find the experience worthwhile.
We’re always working to improve and would appreciate any specific feedback you have.
If there’s something we can assist with or clarify, feel free to reach out to us at support@bitcoin.com. We’re here 24/7 to help!
Best regards,
Bitcoin.com Support Team
What a nice apps
What a nice apps I use every thing what I need so I rate more than 5star
15 May 2025
Unprompted review
Reply from Bitcoin.com
Hi Nati,
Thank you for the feedback and 5-star review!
We’re glad you're enjoying the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
Am happy from it
16 May 2024
Unprompted review
Reply from Bitcoin.com
Hi Irsyad,
Thank you for the feedback and 5-star review.
Best regards,
Bitcoin.com Support Team
They heck my information and stuff
They heck my information and stuff, and stole my account number
5 March 2025
Unprompted review
Reply from Bitcoin.com
Hi Christopher,
We're sorry to hear that your account number was stolen.
However, this issue is unlikely to be related to the Bitcoin.com Wallet app. The wallet is non-custodial, meaning you have full control over your funds at all times, and we do not store any personal account information.
We recommend contacting your bank directly for any queries related to your account number or unauthorized access.
Thank you for your understanding.
Best regards,
Bitcoin.com Support Team
How to unsubscribe?
3 May 2025
Unprompted review
Reply from Bitcoin.com
Hi Rares,
Thank you for reaching out, and I'm sorry to hear that you're having trouble unsubscribing from our emails.
If you've received any email from Bitcoin.com, you can simply scroll down to the bottom of the email and click on the link that says, "To unsubscribe or modify your subscriptions, please click here." Enter your email address, and it will be removed from our list.
If you need further assistance, feel free to contact us at support@bitcoin.com. Your feedback is important to us, and we’re here to assist you.
Best regards,
Bitcoin.com Support Team
Trash so many scams
19 April 2025
Unprompted review
Reply from Bitcoin.com
Hi Eric!
We’re sorry to hear you feel that way. Please know that the Bitcoin.com Wallet is a trusted, non-custodial app used by millions of users worldwide. You alone control your funds, not us or anyone else.
If you've encountered any suspicious activity, it’s important to stay cautious. If you need help or have concerns, feel free to reach out to us directly at support@bitcoin.com. We’re available 24/7 to assist you!
Best regards,
Bitcoin.com Support Team
I received at least 3 calls from them…
I received at least 3 calls from them asking me about my account with them that I do not have. After expressing my displeasure, they asked me if they could send child porn to my phone. Very unprofessional and rude.
16 April 2025
Unprompted review
Reply from Bitcoin.com
Hi Kenneth,
We’re very sorry to hear about your experience, but we want to clarify that Bitcoin.com does not offer any phone support. We never make unsolicited phone calls to users under any circumstances.
The calls you received were definitely not from us. We strongly recommend blocking the number and reporting the incident to your local authorities.
For any legitimate support needs, you can always reach us safely at support@bitcoin.com. We’re available 24/7 to assist you. Stay safe!
Best regards,
Bitcoin.com Support Team
Unsubscribed 3 times
Unsubscribed 3 times. still get correspondence from you. Take me off all your lists, PLEASE?
18 April 2025
Unprompted review
Reply from Bitcoin.com
Hi Marcia,
Thank you for reaching out, and we apologize for any inconvenience with unable to unsubscribe.
If you scroll through the email and click on the "please click here" link, it should direct you to a page where you can unsubscribe. If that doesn’t work, please reach out to our support team at support@bitcoin.com using your registered email, and we’ll gladly assist you in removing your email from the marketing list.
Thank you for your understanding!
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Billy,
Thank you for the 5-star review.
We are here to help. Please contact our Support Team at support@bitcoin.com and we will be glad to answer your questions and help you navigate the app.
We’re available 24/7 to assist you.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Jay!
Thanks for the 5-star review!
That's awesome! If you have questions about the Bitcoin.com platform or Wallet app, you can contact our Support Team at support@bitcoin.com.
We’re available 24/7 to assist you.
Best regards,
Bitcoin.com Support Team
STOP 🛑 sending me emails i will report…
STOP 🛑 sending me emails i will report you to legal authorities.
29 March 2025
Unprompted review
Reply from Bitcoin.com
Hi Mrigom,
Thank you for reaching out, and we apologize for any inconvenience.
Kindly scroll through the email and click on the "please click here" link, it should direct you to a page where you can unsubscribe.
If that doesn’t work, please reach out to our support team at support@bitcoin.com using your registered email, and we’ll gladly assist you in removing your email from the marketing list.
Thank you for your understanding!
Best regards,
Bitcoin.com Support Team
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