Weekend support is basically…
Weekend support is basically nonexistent. Queued for live chat Saturday with 30+ people ahead. Eventually it said chat unavailable and kicked me out.
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Weekend support is basically nonexistent. Queued for live chat Saturday with 30+ people ahead. Eventually it said chat unavailable and kicked me out.
This is the third time Ive been logged out unexpectedly. The app seems unstable and support keeps saying its my connection even though everything else works fine on my device.
My winnings got split into chunks across different days. No warning, no email explaining what was happening. Had to contact support to find out what was going on.
Paid through card and the website said successful, only the balance didnt update. Contacted support three times and each time they give me a different timeframe.
My cashback landed at 25 quid when it should have been 45 based on my losses that week. Support suggested I misread the terms, but I have screenshots of the original offer.
Support gave me a generic copy-paste answer about my bonus question then immediately ended the conversation. Didnt even wait for my reply.
I requested a statement for my records and noticed a gap where my Thursday play should be. Its like that whole session never happened according to what I can see.
Live chat was completely backed up when I needed help Saturday afternoon. Waited nearly an hour and then got disconnected. Had to start over, which was beyond frustrating.
Put money in my account through card and got the confirmation email straight away. The wallet display never changed though, support didnt have an answer for me.
Requested 500 withdrawal and received 300 instantly, then waited a week for the remaining balance. The cashout screen never indicated a partial payment would occur.
Logged in to review my recent activity and noticed a deposit from Friday isnt in my history. Customer service told me it was definitely recorded but I see nothing on my end.
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