A good following of the package, the waiting period wasn't 2 long, and I'm super Happy of the Vinyls I've received. And then ofc, thanks to DROELOE for your Timeless Music, and to the whole Team at Bi... See more
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See what reviewers are saying
I received my items. Good packaging and customer support is very helpful. They answered my questions.
Ordering process was quick and easy to follow through. I also liked once order was place and confirmed email with order details got sent to the email used on placing the order. Communication was great... See more
As most popular Dj merchandise sells out quickly I ran straight to the merch I wanted and ripped straight through checkout. I then noticed after the fact that a poster was available if you spent over... See more
Company details
Written by the company
bitbird record label - Founded by San Holo. Join us on our journey to create forever. ✨
Contact info
Netherlands
- info@bitbirdofficial.com
- bitbirdofficial.com
4.2
Great
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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People also looked at
As most popular Dj merchandise sells…
As most popular Dj merchandise sells out quickly I ran straight to the merch I wanted and ripped straight through checkout. I then noticed after the fact that a poster was available if you spent over a certain amount. If a message would’ve popped up telling me about this at check out I would have spent the extra few dollars needed to get the free poster. As such I missed out on the poster and was disappointed in this, other artists have done this before successfully and I ended up being happier because of that. So perhaps look into doing this in the future.
10 March 2022
Service was smooth and flawless.
9 March 2022
order never shipped
ordered 1-3 day shipping but the product never shipped. Sandbag was unhelpful and just told me to wait longer after I brought it up with them a few weeks later. Had to talk to David in order to get things sorted and for them to finally ship my order.
8 March 2022
easy and simple ordering process
easy and simple ordering process
very cool, easy, and high quality. product came early and in good condition.
8 March 2022
On time and I loved all the products…
On time and I loved all the products I've ordered thank you so much!
15 January 2022
My order was lost
My order was lost and the item was sold out so now I can’t even get a new one. I know it happens but it’s a bummer.
15 January 2022
Arrived quick and is exactly as…
Arrived quick and is exactly as described. Got it for my bro for christmas and he loves it, wears it to the gym all the time. The quality of the hat is great, feels durable and worth the money. Now I gotta get myself one lol
14 January 2022
Peace Love and Unity
Don’t speak whatever language this is but I love San and all his label does! Thank you all!
24 December 2021
Bought a DROELOE hat…
Bought a DROELOE hat and vouched for a free mystery pin that was worth $10 USD. It charged me for the pin, so I contacted customer support, and they swiftly removed that $10 charge with no questions asked. The hat in question is of great quality and I would definitely buy from Bitbird again!
TL:DR, Great customer service as well as products!
14 December 2021
Speedy and professional :)
10 December 2021
failed requested shipping address change
Hi I had requested my address to be changed and had the new address confirmed for a vinyl preorder. However, when the vinyl finally shipped, it went to the wrong address and I was unable to claim the package. Now I can no longer get the BB U ok? delux merch pack or the Droeloe anthology set and the replacement was to just send me another album 1 vinyl. I appreciate the refund but this whole situation should have been avoided since I had confirmed the email address change with the sandbag support team. i don't understand how they replied saying yes, we changed your address and yet they didn't. And even now with the replacement album 1 vinyl, the address is right but the person's name is still wrong.
27 August 2021
Reply from bitbird
Hi C.G, thank you for your feedback. We are very sorry to hear about your experience, our deepest apologies. We understand how frustrating this is for you and we will be reaching out over email so we can find a better solution for you.
bitbird team <3
<3 the bit and bird
<3 the bit and bird, the san and the holo and whole crew!! <3
Thank you and blessings - %⬆
27 August 2021
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