Bishops Carpet One Floor & Home Reviews 

14
TrustScore 4.5 out of 5

4.4

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4.4

Excellent

TrustScore 4.5 out of 5

14 reviews

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4.4

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(14)

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Rated 4 out of 5 stars

Great carpet & installation, just 1 small complaint

Sales person Chris was great and very helpful. Was on time to measure the big room for my rather weird job covering a crumbling, pock-marked old concrete basement floor.
I did have one small complaint with the way the carpet was installed, in that the ending edge did not reach to where I wanted it and it looked "unfinished". If the installer had just come and found me in the other part of the house, we could have discussed how to do that little part. It didn't look properly finished. Later I had my regular carpenter use part of the remnant to fill in that small gap, but its short edge doesn't have the nice edging strip on it.

Otherwise the installers were very skilled and efficient and did an excellent job putting down the carpet.
The whole area looks so much better, and will stay a lot cleaner than the floor underneath did.
I would definitely go to Bishops Carpet One again.

20 July 2018
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi Dlee, thanks for taking the time to leave this review. We are happy to hear that the installers did a great job. Please give us a call if you would like to discuss the installation in further detail. We hope to work with you again!

Rated 5 out of 5 stars

Good Experience

Had a good experience at Bishop's and Chris was very helpful and pleasant to work with. Very happy with my carpet.

26 June 2018
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Thanks for the 5-star review, Mary! We're so glad to hear you're very happy with your carpet, and we hope you continue to enjoy it for many years to come. Thank you again.

Rated 5 out of 5 stars

Our experience was excellent!!!!

Our experience was excellent. Dave Pirko helped us by answering any and all questions and thus making the correct choice for us and our home...he's the best. Kept our appt time and had a great crew for the install. They stayed on task; were actually finished ahead of schedule and were very very polite.

23 June 2018
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hello, we're so glad to hear your experience was excellent with our team! We hope you enjoy your new installation for many years to come. Thank you.

Rated 5 out of 5 stars

I used Bishop's to install carpet &…

I used Bishop's to install carpet & vinyl flooring over 15 years ago. I was very satisfied, so when it came time to purchase new flooring I went to Bishop's once again. Dave came right out to do the measuring, then put me on the schedule for installation. Frankie was great! He was very prompt and always kept me informed of what he was doing. Dave followed up to see if I was satisfied. The new floor looks fantastic! I would highly recommend Bishop's Carpet One.

22 March 2018
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi Cathy, thank you for being such a loyal customer! We love hearing stories like this, and we hope you enjoy your new floors for many years to come. Looking forward to working with you on your next project. Thank you again!

Rated 5 out of 5 stars

Customer Satisfaction

Thoroughly enjoyed my entire experience with the Bishops team; from Justin's help in store and facilitation of the free estimate and thoughtfulness regarding my budget. To the installation by2 very efficient, friendly, and professional gentleman. My home looks so nice. Thank you for providing such wonderful service from start to finish!

19 March 2018
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hello Nora, thank you for taking the time to leave us a review, we really appreciate it! We are so glad to hear you had a great experience with our team from beginning to end. We hope you enjoy your new installation for many years to come. Thank you again.

Rated 5 out of 5 stars

Quality of work is excellent

Quality of work is excellent. There was one time where the crew did not show up for an appointment and did not call. But other than that, the work was great. They were also very flexible when we made a mistake on which rooms needed to be carpeted. Justin and Chris were great with the up-front work.

28 January 2018
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi Ian,
Thanks so much for sharing your experience with us. We're sorry to hear there was a mix-up with the appointment time, but we're thrilled to hear that you otherwise had such a great experience with Justin and Chris. We loved working with you, too, and your feedback helps us continue to work towards excellence.

Rated 5 out of 5 stars

Knowledgeable and experienced

The staff were knowledgeable and friendly and helped me find a lower-cost way to re-do my flooring. The floor installer was very knowledgeable and had many years of experience. I love my new floor!

18 September 2017
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi Gretchen,

Thank you for sharing your experience with us. We are very happy to hear you love your new floors! We hope you enjoy them.

Rated 4 out of 5 stars

Would definitely go back to Bishops if …

Would definitely go back to Bishops if needed. Over the past several months I replaced all the carpeting in my house with Lee's carpet purchased at Bishops. The sales rep, Justin was helpful and provided very prompt service measuring and providing quotes including alternatives. He knew that I was planning a purchase and called to advise me that a sale was ending the following day. The installers were efficient and thorough. The only glitches I ran into were when Justin wasn't available to work with me there didn't seem to be good back up but it worked out eventually.

26 May 2017
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi Dianna,

Thanks a lot for taking the time to share your experience with us. We are glad to hear you are happy with the final outcome of the flooring project. We look forward to working again with you in the future.

Rated 5 out of 5 stars

Lee's Stainmaster carpet installation

We had Lee's Stainmaster carpet installed by Bishop's twice: Once in 2016 and again this week. The service was top-notch and friendly. We received the estimates for the jobs promptly. The installer, Mike, was friendly, extremely helpful, and cleaned up after himself. In this week's instance, he removed 4 louvered doors which we had not been able to figure out "Oh, he said, these pop right off like this..." and off they came!
I would recommend this company to anyone having carpeting laid.

19 May 2017
Unprompted review
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Reply from Bishops Carpet One Floor & Home

We’re so happy to hear that you enjoyed working with our team and are loving your new flooring, Melissa. If you need anything else please don't hesitate to let us know!

Rated 5 out of 5 stars

Going the extra mile!

Thank You Dave for all that you did to help get our window shades measured, ordered, adjusted and installed to fit perfectly. On our behalf you contacted the company rep to have the adjustments made at no cost to us. They look beautiful.

15 March 2017
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi, there. Our team is always happy to go above and beyond to ensure our customers' satisfaction and we're so glad to hear Dave helped make your experience a great one! Thank you for the compliments and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Excellent place for flooring and window treatments

My husband and I went to Bishops for window treatments. There were many things I liked about dealing with Bishops. David was very knowledgeable about the various options, he came to the house to measure the next day (we have never experienced that kind of efficiency) and he gave us multiple options for products and pricing. They carry high quality brands that might cot a bit more but well worth it. Rick the blinds installer was polite, quick and cleaned everything. He came on time (even in bad weather.)
Chris helped us pick out carpet and was helpful in giving us the right options for what our expectations are and our circumstances. (3 cats) Bishops agreed to store the carpet until we are ready to install.
My husband and I have dealt with numerous businesses for flooring and window treatments.Bishops is by far the best!

10 December 2016
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Thank you so much for the wonderful feedback, Maria. Our staff is always happy to go above and beyond to make sure our customers have the best experience and we're so happy to hear that David, Rick, Chris, and the rest of our team were such a great help throughout the life of your project. We hope you're enjoying your new window treatments and please don't hesitate to reach out to us if there's anything we can help you with in the future!

Rated 5 out of 5 stars

Excellent work, excellent service.

We were in the market for new flooring, and Bishops Carpet One was amazing from day one. David was very informative step by step, with what type of flooring we should use, pros and cons, etc as I have no idea what we needed when it came to flooring, I just knew the style. It seems these days you have to be careful with some companies taking advantage of you not knowing specifics, and David did NOT do that one bit. He was excellent to work with, and checked in on the projects from start to finish. His installers were excellent as well, very friendly, efficient, and did amazing work. Highly recommended, and a plus they are a local company here in Ithaca!

29 November 2016
Unprompted review
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Reply from Bishops Carpet One Floor & Home

Hi Julie! Our team is always happy to go above and beyond to ensure our customers' satisfaction, so we're so glad to hear that David and the rest of our installation team delivered. Thank you so much for this great review, we look forward to working with you again in the future!

Rated 5 out of 5 stars

lake home indoor shutters

My just completed home on Lake Seneca has large windows that needd a final touch. Tom and Rich did a beautiful job! Done to oerfection. Very Accomoadating. I recommend their exoert service for anyone looking for custom work.

23 April 2016
Unprompted review
Bishops Carpet One Floor & Home logo

Reply from Bishops Carpet One Floor & Home

Hi Debbie, we appreciate the compliments to Tom and Rich and are happy to hear you're enjoying the final results. Thanks for the great review and we hope to work with you again soon.

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