Biscuit Boutique Reviews 

Amazing value for money. Very well presented and taste scrumptious

I bought an edible birthday card for a friend and he was surprised and delighted. Thank you! I will be buying another edible birthday special card for a friend next month. Keep up the artistic and delectable work!

U always have great experience, buying process and quality with great packaging but lately the choice of design are limited. And would advise fir wider choice in the future.

Not only beautiful biscuits, presented so elegantly, but the taste is beautiful too. I love having an occasion to send these out as gifts.
I gift myself with them too

order didn't arrive, chased for days until I finally received a reply to say a machine had broken. Disappointing that this wasn't communicated as I could have ordered an alternative product from them, unfortunately too late now as these were end of term teacher gifts, I now need to do an emergency M&S shop. It's a shame as i've ordered from here before and the product itself is lovely. The company has recently gone downhill and unreliable so I won't be ordering again for that reason.

This is the email I sent on 9 July 2025. We're now 14 July and nothing from customer service:

I'm not happy at all with my order because:
It was due to be delivered on 28 June (ordered on 8 June) for a special event but was delivered on 9 July. No apology until I complained 3 times. Then a brief apology. If you can't deliver what's ordered then you contact your customers, don't wait for a complain, and give the customer the option of cancelling the order if they don't want to wait and issue a refund.
I ordered the baby girl biscuits but received tartlets. Poor print, very faint drawings.
Two of these are broken due to the flimsy packaging as per attached photos. Not good when they are a present.
The anniversary biscuit is fine, not quite round but perfectly acceptable, as per attached photo. However it says a message card is enclosed: no card inside.
I don't want a five pound voucher: I wanted my order of biscuits not a broken substitute and not delivered 11 days late.

Update: I emailed them again on 15 July 25 but still no reply. They say on their website that they issue refund if order was received broken which mine was (I sent them photos asap); obviously a lie as they are ignoring me completely. Don't bother using the email "hello@biscuitboutique": again, they don't reply.

One item damaged and I sent an email with photo!
No reply and this was over a month ago.
The rest of my order was aesthetically pleasing..
However the taste was far too sweet..and cloying..
Won’t be buying again..my main problem being that they still haven’t replied..🤷🏻‍♀️

An unusual 'thank you' gift for special friends was what we wanted, and the Stroopwafels were perfect for them. We've bought this product before and everyone has always been delighted to receive them. The website is easy to use and the product is delicious and different. We will certainly continue to buy from Biscuit Boutique.

Beautiful products but terrible service.
This is the second consecutive time, this company has failed to deliver on the specified day (despite dates being suggested by their online delivery schedule and orders placed well beforehand) - missing the specific events the gifts were purchased for. No communication from the company either before or after (missed) delivery dates, or even in response to emails to customer services. Products may be good - but not good enough to warrant their terrible service.

Beware!!!
I used this company in the past and was pleased with them.
This time, however, I placed an order that was due to arrive on June 26th.
I received a message on June 25th informing me that there would be a 2 - 3 day delay. I wrote twice asking them to confirm the new delivery date as the gifts were time sensitive, but I never received a reply.
I had to purchase alternative gifts from elsewhere as my order didn't arrive in time. A week after the initial delivery date, I asked for the order to be cancelled and to receive a refund as it was now too late for the order to be used. No reply. I emailed again. No reply.

10th of July, I receive an email saying that the shipment is on its way!
I'm not even at the delivery address anymore to receive it. It's more than a fortnight late!
I have emailed AGAIN asking for a refund.
Still waiting for a reply.
Horrific customer service.
Shockingly wasteful and irresponsible not to offer the option to cancel the order when it's more than 2 weeks past the initial delivery date.

Ordered a birthday gift for my sister on 4 th June for delivery on 4th July - it wasn’t till I asked my sister if she had received the gift that I found out she had not received it, that was on the 7th July. Sent numerous emails and eventually they replied apologising and offering a discount off my next order, as if I would ever order from this dreadful company again. Demanded a full refund but not had a reply and more importantly my sister has not had her gift!!! I would not touch this company with a barge pole!

Ordered biscuits as a thank you gift. They never arrived. Have sent 4 emails, all ignored. You cannot phone this company (telephone number on the web is a private number) no live chat either. They have taken my money and I am left high and dry. Shame as I have an account with them as I have ordered a great deal in the past - never again.

Still waiting on an order that was supposed to arrive by 3rd July. No replies to my email or my message through their web site, now I have tried their Insta message service. No phone number to ring.
A company is only as good as their service, and this lack of communication is appalling. The product is good, and I have made many purchases to support this small business in the past, but still waiting on this delivery has really tarnished their reputation with me. They really need to 'get their act together'. A birthday gift is no use if it doesn't arrive in time for said birthday! Where is my order?????

Edit: I have finally received a reply stating there to have been a system error their end. Let’s see how soon my order now arrives!

Like the vast majority of recent reviews here, I'd suggest you don't order from Biscuit Boutique until they sort our their order processes.
I placed an order on 12th May for delivery on the 15th May. The 15th came and went - but no biscuits and no communication. I contacted them on the 16th and received a reply on the 20th, with their apologies but no explanation and an offer of an extra biscuit.
Luckily for me, the biscuits were bought as gifts but not for specific dates, so it wasn't a problem for me that they were late.
I don't know why they are investing so heavily in their marketing when they can't fulfil orders reliably.
The biscuits themselves are beautiful and delicious.

I made an order for my special friend visiting me in London but the product didn't arrive on the date I requested many days in advance. They only sent me the delay delivery email at 18:00 a day before I was expecting the delivery. I had to look for another gift for my friend in the very last minute, it was very disappointing and upsetting.

Lovely items but unreliable shipping. Ordered for a birthday gift on a specific date and they didn't arrive. I presumed everything was ok and it wasn't until I checked with my friend over a week later they told me nothing had been received. Contacted customer services but got not reply. The biscuits then did turn up 4 days later but there was no apology or explanation. Emailed customer services again but again got no response. Very disappointing customer service. The end product is lovely so I'm sad this has discouraged me from using Biscuit Boutique again.

My second review because Biscuit Boutique has asked me to so in return for a £5 voucher I do not want. However I thought I could further add to my last one star review to reiterate that they have ignored every single email I have sent to them, the biscuits meant to be delivered for a birthday on 25 June finally arrived yesterday, 03 July. So I just wanted to say again; AWFUL service; APPALLING customer service. DO NOT WASTE YOUR MONEY.

Pathetic customer service! I placed an order on 24th June for delivery on 4th July. And there is complete silence on my order. Its a large order for teacher end of school year gift and cost £150/- There is no way to contact biscuit boutique other then the email which no body is bothering to respond back to. I cant cancel my order . The school will close and what the hell will i do with 12 gift sets if and when they arrive!!!! Absolutely rubbish service!!!

My friends appreciated the sheer beauty of the biscuits.They are a work of art and almost too good to eat.They make a change from flowers and are delicious to eat.The packaging is lovely.

I have never tried the goodies myself but everyone i have sent them to was delighted and said how lovely they were presented and delicious