Your stones performed exactly as described. They arrived very quickly are were perfectly packaged and arrived without breakage. Though expensive but is good value given these are handmade from mater... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The stones for my gozney dome S1 are fantastic. They were a perfect fit. I ordered 1 to test the product as the $444 cost felt a bit steep, that was including shipping to the US though, but after runn... See more
Company replied
BISCOTTO Stones International (Norway) should ship stones from an EU country (for example, Denmark or Sweden) if the customer's country is a member of the EU. As far as I know, the stones are made in... See more
Company replied
Two stones came broken. Followed the instructions, they shipped out another immediately. Frustrating but hassle free. Everything was handled beyond my expectations. Great looking stone, worth the... See more
Company replied
Company details
Written by the company
I am excited to introduce Biscotto Stones International AS, a proud distributor of Biscotto Stones from Naples, Italy. These handmade stones made from clay in the gulf of Naples are designed for Pizza Ovens. Biscotto Stones offer the unique feature of enabling a pizza to be cooked with a crispy crust at 850°F for 60-90 seconds, without burning the pizza. Biscotto Stones maintain and evenly distribute the heat due to the mineral content of the alluvial clay used in the construction of the stone. As a partner of a retailer of OONI ovens, we are thrilled to offer these pizza stones which enhance the quality of the gourmet baking experience. The Biscotto Stones can be shipped to your store, or as a drop sale shipping direct to your customer. All direct shipping will be shipped using express shipping from DHL Express, and all shipments are insured against damage under transport. Biscotto Stones can be used in wood and gas ovens for businesses as well as leisure use.
Contact info
Støleveien 11, 4887, Grimstad, Norway
- +4748117479
- post@biscottostones.com
- biscottostones.com
4.5
Excellent
112 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Biscotto Stones International AS
Hi Vincent, Thanks for the nice review!
Great customer service
Great customer service. Very helpful and super fast turnaround time for warranty issues.
14 January 2026
Reply from Biscotto Stones International AS
Hi Paul, Thanks for the nice review!
Very fast shipping after order
Very fast shipping after order, proper packaging, stone arrived undamaged, authentic Saputo, performs just as described!!!
9 January 2026
Reply from Biscotto Stones International AS
Hi Lyle, Thanks for giving us a review
Reply from Biscotto Stones International AS
Hi Monica,
Thanks
When I was able to to purchase the…
When I was able to to purchase the stone Tom was extremely helpful. Of course besides the fact that it cost me almost double the price with all the shipping costs, I am very happy with how quickly I received it and the result of my first cook with it was very good. I would recommend your product to anyone looking to buy one.
7 November 2025
Reply from Biscotto Stones International AS
Hi Robert,
Thanks for the review. Hope you will enjoy your new Biscotto stone.
I'm sorry that shipping cost are quite high, but for getting the best insurance during transport I need to ship by a DHL Express.
Tom
From nightmare to perfekt,
I got the biscotto stones to the ooni coda 2 max. But the nightmare part was, both stones was broken. I send a mail to the company, and the CEO Tom not only got back to me THE SAME DAY!! But also send me new stones the very next day. Unbelievable service. I know getting a stone send to you this is the fear that it breaks. But with this level of service, thats why i get my stones from Biscotto Stones International. Amazing service can only give the highest recommendation this company.
30 October 2025
Unprompted review
Reply from Biscotto Stones International AS
Hi Brian,
Thanks for the review. Glad the stone made it this time. Enjoy!
Tom
Don't take a chance with Biscotto Stones - bad customer service
UPDATE 2: Biscotto Stones are very expensive. The final resolution of my case after many months is "deal with a damaged product." This is not satisfactory to me for the price paid, particularly the time to non-resolution. I have purchased one before without issue, but I will not buy anything from this company again. Again, patronize at your own risk.
UPDATE: Biscotto Stones confirmed receipt of the photos, but still no resolution. I cannot recommend doing business with this company.
I received a damaged stone, with no apparent external damage to the packaging. I notified Biscotto Stones, and they requested photos of the packaging, which was provided. I've not heard anything from them since. I'm out several hundred $ between the stone, shipping, and duties, and I have nothing I can use. Don't take your chances with this company.
19 October 2025
Reply from Biscotto Stones International AS
UPDATE 2026!
Hi again Mark,
After been in discussions with DHL's insurance company, they still referring to that this is a handmade product and small chips can happen, but this does not affect the performance of the stone. This is the same as I stated in the email to you.
So giving us a service review of 1 of 5, is not reflecting the time and energi we have used on your case.
Again! the chip is not affecting the performance, so saying that you can not use the stone is not the truth.
and once again, I'm sorry for the inconvenience you have had.
Tom
CEO
UPDATE!
Hi Mark,
As stated in the email I sent to you, I have sent all information over to DHL Express. They have said that they have forwarded it to their insurance provider, and I'm waiting for an answer from them.
Also the chip in the stone will not affect the cooking of pizzas, and i'm trying to help you here.
It's important to know the small chips or imperfections are not covered by insurance unless the damage has happen during transport from us to the customer.
Quote
Biscotto stone is not a perfectly carved stone!
Due to the fragile nature of the stone, we do not offer any guarantee on the stones. This is standard industry practice. If your stove comes with a broken or cracked stone, you must contact us immediately.
Unfortunately, we can not replace stones that have minor damage. Because these stones are handmade, air-dried and then oven-dried, it quite often results in imperfections and tiles along the edges. Such minor damage does not change the performance of the stone or stove, and is therefore not considered a defect. If a customer finds a damage to the stone troublesome, we recommend that the customer rotates the stone when possible to achieve the smoothest possible surface or that the customer goes a little over with sandpaper
Unquote
Again, I'm trying to help you getting this damage covered by the insurance.
Tom
_____________
Hi Mark,
Sorry for the inconveniences.
We have not received any pictures from you.
In the email from you that we received, there was a picture of a small chip in the stone. The chip will not affect the process of cooking pizzas. This is not a damaged product, and are not covered by the insurance during transport. All this is stated on the website.
If you please could send them again, and we can state that the stone was damaged during transport,we will of course send you an warranty replacement.
Again sorry for the inconvenience this has caused you.
Best regards
Tom
CEO
Stone was too small
Stone was too small. Doesn’t remain in original size channels to secure stone from moving.
6 October 2025
Reply from Biscotto Stones International AS
Hi John,
As stated in my email to you earlier, and stated in the product description. All sizes are approximately sizes since these products are handmade. You are of course welcome to return any products as stated on our website.
Best regards
Tom
CEO
Customer Service is Top Notch
Customer Service is Top Notch,
Responsive, exhaustive, knowledgeable and professional.
Fast and painless process. Between ordering and receiving the stone in the USA was less than a week.
9 October 2025
Reply from Biscotto Stones International AS
Hi Andrea,
Thanks for the review. Enjoy your new Biscotto stone.
Best regards
Tom
CEO
The stones for my gozney dome S1 are…
The stones for my gozney dome S1 are fantastic. They were a perfect fit. I ordered 1 to test the product as the $444 cost felt a bit steep, that was including shipping to the US though, but after running one all day, I instantly bought a second one. Top quality product, and absolutely made cooking my high hydration contemporary Neapolitan pizza a breeze compared to the cordorite ones they come with.
25 July 2025
Reply from Biscotto Stones International AS
Thanks Paul. I’m glad you enjoy the new Biscotto floors.
Tom
Reply from Biscotto Stones International AS
Thanks Shane
Excellent customer service. Happy customer.
Updated review. Biscotto Stones promptly reached out regarding my issue. Top notch customer service. Would gladly order from them again. Thank you for doing good business!
Poorly packaged to be shipped overseas. Product made it, but sustained moderate damage to stone. Hole for burner (not the ash bin) was cut extremely poorly and looks as if VERY little care was taken causing it to be very much of an oval, as opposed to a circle. The opposite hole (ash bin) was cut MUCH better. For the cost, I would expect a much higher quality product. I do understand that it is hand cut stone, and still strongly feel that the quality is lacking.
4 May 2025
Reply from Biscotto Stones International AS
Hi John,
Sorry if part of the floor had some flaws around the hole for the gas. That should not have been sent out iof it's as bad as you have described. Please send me some pictures (tom@biscottostones.com), and I will see what it looks like.
I also wonder if there was any loose parts layiong in the packaging? there are normally extra syroform supporting the holes on the stones that you ordered. All shippments are insured during transport, so if thats the case, I could have claimed that if we had been contacted within 48 hours after you received the stones.
But anyway.
I'll credit you some that we can discuss privatly in an email communication.
Best regards,
Tom Fiksdalstrand
CEO
Biscotto Stones International AS
Reply from Biscotto Stones International AS
Hi Kenneth,
Thanks for the review, and I hope that you will share some photos with us using your new Biscotto stone for your OONI Karu 16.
Tom
Best upgrade I have done to my Ooni…
Best upgrade I have done to my Ooni Koda 16. No more problems making multiple Pizzas when having a party, crust and bottom come out perfect each time. A small adjustment had to be made to the burners while cooking, as this stone sits a bit higher than the OEM stone.
17 March 2025
Reply from Biscotto Stones International AS
Thanks Michael for this review. Glad that you now can enjoy the use of a real Italian Biscotto stone in your oven.
Tom
Home pizza oven problem solved with Biscotti Stones
Your stones performed exactly as described. They arrived very quickly are were perfectly packaged and arrived without breakage. Though expensive but is good value given these are handmade from materials only found in Italy.
Thanks will order for my OONI oven next
16 December 2024
Reply from Biscotto Stones International AS
Thank you for the nice review!
The customer service is completely…
The customer service is completely helpful! They helped me with everything during the order. Biscotto allows for perfect pizza baking. Uniform heat release and heat retention.
20 November 2024
Unprompted review
Reply from Biscotto Stones International AS
Thanks for the review Balázs
Reply from Biscotto Stones International AS
Thanks for the review!
Everything came through as advertised…
Everything came through as advertised and unbroken. Thank you!
16 September 2024
Reply from Biscotto Stones International AS
Thanks for the review!
Tom was amazing and extremely…
Tom was amazing and extremely responsive to my questions regarding my pizza stones. My oven is 33”round inside requiring 4 stones. They were shipped within one day and arrived to NY in 3 days, “all in terrific condition”. I highly recommend Tom and Biscotto Stones International.
John D. (NY)
5 August 2024
Reply from Biscotto Stones International AS
Hi John,
Thanks for this review. Please keep me updated on your use of the new floor 👍
Tom
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.