birminghamwear.com Reviews 

1,205
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 85 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the wonderful design of their beautifully tailored suits. People also emphasize the incredible helpfulness of the staff, noting that the team guides buyers carefully through accurate measurements and personal attention. Some reviewers were not happy with the delivery process and unexpected product quality issues encountered upon opening packages. A few people mentioned that some orders arrived late, while others found that the delivered items did not match the online descriptions. Additionally, several customers experienced frustrating sizing discrepancies that required complicated exchanges or returns.

What people talk about most

Product

Clients share ambiguous opinions on product with high disagreement among reviews. Many customers express... See more

Quality

Customers consistently note positive experiences with quality, praising the amazing suits, stylish coats, and... See more

Order

Users describe ambiguous interactions with order, reflecting a wide variety of experiences. Many customers... See more

Delivery service

People report ambiguous experiences with delivery_service, as opinions and outcomes vary widely among... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly throughout their shopping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This website appeared a few times on Facebook, and I´m generally skeptical, but after checking Trustpilot, I was tempted by a Black Friday offer and placed an order. And from there i can only say full... See more

Rated 5 out of 5 stars

Brilliant customer service! I ordered the wrong size gloves and Stephanie from the support team immediately sent me the correct pair for free — and even told me to keep the first ones. She was supe... See more

Rated 5 out of 5 stars

Great service by Imen from Birminghamwear! He asked me what sizes I wear and responded quickly to my questions! The suit I ordered came within the advertised time schedule (the netherlands) and the qu... See more

Rated 5 out of 5 stars

The service of Birminghamwear is on top, I had some problems with the pants and Stephanie helped me all the time. I got discount for the pants, which didnt fit and got all my wishes fulfilled. The... See more


Company details


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3.9

Great

TrustScore 4 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(1,205)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

He’s a ghost, he’s a god,
 he’s a man, he’s a guru

I was sceptical about ordering a suit online. However, I am a marketing victim and took a chance. The result? Fantastic! Just by specifying height, weight and trouser size (I gave the size of a pair of dinner jacket trousers), a perfectly fitting shelby-style suit arrived, everything fits. Jacket, trousers, waistcoat. Top.

Shoutout to Imen from Birmingham Wear: Incredible work!

See you again - regards from germany!

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Stephanie

Stephanie, Manager of the Birmingham Wear Customer Service. She helped me a lot when i couldn't figure out how to order my 3-piece suit.What size should i have. Thank you

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Had to change a pair of pants from my order of a three-piece-suite, as I misscalculated my size a bit. Got walked through all that by Stephanie from customer service in a very friendly and professional manner. Everything went good and well in the end. Happy to order again in the future :)

27 May 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Support, Awesome Quality

At first I was a little skeptical about the quality and size.
I then wrote to support and I don't think I've ever seen such friendly support.
Stephanie helped me a lot to make the right choice.
I have my suit here and it fits perfectly and looks awesome.
I´ve even ordered again.
Thank you so much.
Florian

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Good shop

Good quality, fast shipping and very fast answering via mail. I have already placed orders 3 times. Since one cap didn't arrive, a new one was sent to me without any problems. (thanks goes to Stephanie, Manager of the Birmingham Wear Customer Service)

26 June 2025
Unprompted review
Rated 5 out of 5 stars

After I place the order I had an…

After I place the order I had an employee reach out to verify my height and weight. To ensure they got me the right sizes and that everything would fit. I got my items they got perfect. I am very happy with the material the stitching. Very good quality. Highly recommend if you want a awesome suit and jacket.

25 June 2025
Unprompted review
Rated 5 out of 5 stars

Incredible!

The quality of the products are incredible and when I had questions about my orders, I could send an e-mail to Stephanie (Manager of the Birmingham Wear Customer Service) and she answered very quickly. I would buy there any time!

12 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality and unresonable return policy

I ordered a pair of shoes and received them after two weeks, only to find that the quality was far below expectations. Considering I paid £140, I expected much better. When I decided to return the item, I was informed that the return had to be sent to France, and the shipping cost would be entirely my responsibility — around £14.

It is unacceptable to ask customers to pay to return a disappointing product, especially when the item does not meet the advertised standards. Overall, very disappointing experience. I do not recommend this seller.

6 June 2025
Unprompted review
Rated 5 out of 5 stars

New Paints

I needed a new pair of pants bc the old ones didnt fit anymore and Stephanie did me a really great service and managed to give me exactly what i wanted.

I just can recommend Birmingham Wear and Stephanie's Customer Service.

27 May 2025
Unprompted review
Rated 1 out of 5 stars

They accepted my order then cancelled

They accepted my order, and of course accepted my payment. After two weeks they cancelled the order because they didn't want to ship to my location. Still after 4 months and several reminders I haven't received the refund of my money.

22 May 2025
Unprompted review
birminghamwear.com logo

Reply from birminghamwear.com

Hi John​,

Thanks for your review, we've just found that your email was in the conversation list of a customer service agent
that doesn't work with us anymore, and she unfortunately didn't warn us about your refund, we really want to apologize for the delay.

Your order has been refunded now.
Please consider a 5 to 10 days before seeing the money back in your account for safety reasons.

Thanks for your patience,

Kind regards

Rated 5 out of 5 stars

very good customer experience.

I bought several items from this online store, including a 3-piece suit that didn't fit. Imen was very efficient in helping me return the item and get a refund. I give 5 stars without hesitation for the customer experience. Thank you, Imen.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

Well but better is more knowledge for and to all,

The buying experience, means, to me an accessible and secure way of payment,

The company made goods from past but also untrhonable cross of time, and must become specialized by that streng points, like this expecting meaning,

Honestly, plans for diversizings could be profitable and rich of opportunities, to buyers who surch a philosophical point of view concerning owning details who make someone, who definite kind-ness.

26 April 2025
Unprompted review

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